There are only 2 staff at the branch but they are helpful, prepared to recommend holidays and tour operators to suit your travel ideas and never made me feel that I was rushed or forced into making a... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I have gone into the Swanage Hays Travel several times & booked holidays through them & every time you go into there you are always greeted so nicely & friendly. I am usually seen by Kevin who is so... Toon meer
Bedrijf heeft geantwoord
Leo in your Swanage branch was knowlegable, friendly and very helpful. We are in our 70's and not flown for a long time, but he sorted the holiday , tickets and boarding passes for us and made it all... Toon meer
Bedrijf heeft geantwoord
Kevin and staff at Swanage Hays gave us all the help they could - dealing with necessary flights to visit a close relative who was dying. Thank you, Kevin
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
21 Station Road, BH19 1AB, Swanage, Verenigd Koninkrijk
- 01929 423771
4,8
Uitstekend
420 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Under Pressure
I felt presurised this time, and still do not have the answers I need, I imagined that after I had booked I would get access to a portal with P & O, not so it seems
11 januari 2026
Antwoord van Hays Travel - Swanage
Good Morning to you,
Thank you very much for your review.
Very Best regards
Kevin
Kevin always goes above and beyond
Kevin always goes above and beyond; he also has a good sense of humour and is a pleasure to do business with.
10 januari 2026
Antwoord van Hays Travel - Swanage
Good Morning to you, Thank you very much for the lovely review, really appreciated and very kind of you, always a pleasure to look after you.
Very Best regards
Kevin
Leo was great !
Leo was great !! Relaxed , knowledgeable & a very nice , natural manner . He instantly understood our requirements & gave us what we needed .
6 januari 2026
Antwoord van Hays Travel - Swanage
Hi Simon, it was great to meet you both! Thank you very much for your review I really appreciate it! All the best - Leo
Antwoord van Hays Travel - Swanage
Good Morning to you,
Thank you very much for a lovely review, Leo really appreciates this.
Thank you again
Very Best regards
Kevin
Very good service.
The gentleman who served us was polite, attentive and actually booked the holiday we requested.
3 januari 2026
Antwoord van Hays Travel - Swanage
Good Morning to you, thank you very much for the review, really appreciated. Kind regards Kevin
Experienced staff
Kevin has a great deal of experience and guided us offering several choices.
30 december 2025
Antwoord van Hays Travel - Swanage
Good afternoon to you, Thank you very much for a nice review, I really appreciate that. very kind. Happy New Year to you both Kevin
Antwoord van Hays Travel - Swanage
Good afternoon to you, thank you for a nice review, really appreciated. Happy New Year to you. Best Kevin
The friendliness and helpfulness of the…
The friendliness and helpfulness of the staff and their knowledge of what’s available.Great service from all members of staff.
25 november 2025
Antwoord van Hays Travel - Swanage
Hi Jane, thank you so much for your review! I'm so glad we found such a good deal for you! Many thanks - Leo
Cruise booking
Kevin was extremely helpful, patient and humorous when processing our booking particularly as I dialed the wrong branch!!
22 november 2025
Antwoord van Hays Travel - Swanage
Good Afternoon to you, thank you very much for the review, I really appreciate that as very kind. You are most welcome. Best Kevin
So far it’s been really helpful.
I felt very at ease talking to someone named leo at this hays travel. I haven’t been on the holiday yet but while planning it he helped a lot and was always happy to change things and customise at a moments notice.
21 november 2025
Antwoord van Hays Travel - Swanage
Hi Ben, thanks for your review! Much appreciated, glad we got you such a great deal! Many thanks - Leo
Experienced staff, with friendly faces
Personal service from Kevin, accurate and informative.
Good humour and mindful of our questions.
11 november 2025
Antwoord van Hays Travel - Swanage
Hi Anna, thank you for your kind words! I will pass them onto Kevin for you! Many thanks - Leo
Antwoord van Hays Travel - Swanage
Hi Sharon & Harvey, thank you very much for your booking & kind words! Many thanks - Leo
The personal touch is what makes this experience great.
The personal touch is what makes this experience great.
Leo remembered me and exactly the destination of my last holiday, which he had organised !
10 november 2025
Antwoord van Hays Travel - Swanage
Good Afternoon to you, Thank you very much for the lovely review, that is really nice and very kind, Leo will appreciate that. Kind regards Kevin
Great service despite a problem during…
Great service despite a problem during the booking. Very tenacious and resolved the issue.
7 november 2025
Antwoord van Hays Travel - Swanage
Hi Jill & Colin, thanks for your kind words & thank you for booking! Many thanks - Leo
Leo made booking my holiday very easy…
Leo made booking my holiday very easy and told me everything I needed to know
9 november 2025
Antwoord van Hays Travel - Swanage
Hi Sally, thank you very much! You'll have an amazing time on your cruise! Many thanks - Leo
Pensioners cruising!
Eight of us pensioners went into Hays Travel to book a holiday, two of us wanted double bed, the rest were singles, one of us special dietary requirements, some of us wanted to pay together, some separately, some for an additional holiday at the same time, we all bombarded the staff with our questions. The staff are very knowledgeable and went through everything meticulously and we came away happy with our booking.
26 oktober 2025
Antwoord van Hays Travel - Swanage
Good Afternoon to you, thank you very much for the lovely review, really appreciated and very kind, you are most welcome. All the best Kevin
As always Lisa in the Swanage store got…
As always Lisa in the Swanage store got our holiday sorted with her usual professionalism and friendliness .
24 oktober 2025
Antwoord van Hays Travel - Swanage
Good Afternoon to you, thank you very much for the lovely review, really appreciated, I will pass on to Lisa. Cheers Kevin
Antwoord van Hays Travel - Swanage
Hi Anne, Thank you so much for your review! I really appreciate that! Many thanks - Leo
As always at our local Swanage branch
As always at our local Swanage branch, the service was friendly, efficient and professional.
12 oktober 2025
Antwoord van Hays Travel - Swanage
Good Morning to you, thank you very much for a lovely review, really appreciated and very kind. Cheers Kevin
Always a 5* Experience with Kevin at Swanage
Kevin always goes the extra mile to ensure that we remain satisfied customers after more than 15 years of dealing with him. Nothing is too much trouble and this brings benefits for the branch and the company in terms of extra business, as well as for us the travellers. Our call took us well after closing time, but it was worth it all round - and we never felt hurried. Thank you, Kevin.
16 oktober 2025
Antwoord van Hays Travel - Swanage
Hi Nigel thank you for those comments I will pass them onto Kevin for you!
I have just read, really appreciated and very kind, Thank you !!
Kevin
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.