Myself and my friend were looking for a holiday to Thailand in 2027 to take in experiences. We were looked after by Calvin Edwards at Telford, he wrote down our requests and asked us to leave it with... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I am continually treated professionally by both Calvin and Elyse. They alone inspire me to go through my bucket list and consider areas to visit based on my journeys so far. If you move these two memb... Toon meer
Bedrijf heeft geantwoord
Calvin did the initial enquiry & was very patient with me as I knew I wanted to go to Amsterdam but wasn’t sure of location. He used his personal experience to advise me & give me lots of options. H... Toon meer
Bedrijf heeft geantwoord
Georgie was extremely helpful in booking our next trip to India. Very happy with her professionalism she made sure we knew about everything required for our trip. We usually book our holidays on line... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
111 The Border Telford Town Centre, TF3 4AE, Telford, Verenigd Koninkrijk
- 01952 303378
4,9
Uitstekend
683 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
First visit
After a short wait the representative was very helpful in finding us a last minute holiday.
20 juni 2026
Antwoord van Hays Travel - Telford
Thankyou for your lovely review!
I hope you have the best time.
I can not wait to see all the pictures and hear all about it when you get back :)
Elyse
Elyse and staff were amazing so helpful…
Elyse and staff were amazing so helpful with the large booking we had and communication was brilliant from start to finish
19 juni 2026
Antwoord van Hays Travel - Telford
We are so glad we could assist with your large booking. It was great to have you in branch!
We appreciate your kind words about our helpfulness and brilliant communication.
We hope you have the best cruise ever!
Kind Regards
Hays Travel
The girl who helped me with my holiday…
The girl who helped me with my holiday was very good at what she was doing and she was very polite with me
11 juni 2026
Antwoord van Hays Travel - Telford
Thankyou for your kind review Dennis!
It was lovely to have you in branch :)
Have the best Holiday!
-Elyse
Cruise booking experience 2026
Natasha was amazing and went above and beyond to ensure we booked the cruise we were looking for.
12 juni 2026
Antwoord van Hays Travel - Telford
Thankyou for your lovely review!
It was a pleasure to book your cruise for you :)
Have the best time.
Hays Telford
To be honest I only came in to price…
To be honest I only came in to price flights up. I found the women that helped me most helpful, she was patient, honest and very knowledgeable. I ended up being very spontaneous and I booked so thank you for all yoir support. Karen x
3 juni 2026
Antwoord van Hays Travel - Telford
We're so happy to hear our team provided such helpful and knowledgeable support, leading to a spontaneous and successful booking! Thank you for sharing your positive experience.
We hope you have a fantastic trip! :)
Kind Regards
Hays Travel
Antwoord van Hays Travel - Telford
We appreciate your kind words.
Thank you for your feedback.
Kind Regards
Hays Travel
Laura was really helpfull finding our…
Laura was really helpfull finding our holiday and making sure its special
8 juni 2026
Antwoord van Hays Travel - Telford
Thank you for your lovely review! We are so glad Laura could help and that she made the booking process special for you!
Kind Regards
Hays Travel
Calvin was super warm and friendly and…
Calvin was super warm and friendly and made the process easy, we are so excited to be going on one of our bucket list trips and we will definitely recommend and use again. Thank you
7 juni 2026
Antwoord van Hays Travel - Telford
We're so happy we could make your booking process easy for your bucket list trip! We appreciate your kind words and recommendation.
Hays Travel Telford
Always a good experience
Natasha was extremely helpful, knowledgeable and very patient when organising our next holiday. Her sense of humour also eased the long process of dealing with another travel operator.
5 juni 2026
Antwoord van Hays Travel - Telford
Thank you so much, for such a lovely review, I really appreciate it, and I am so pleased my humour helped. Natasha
I personally found the agent to be very…
I personally found the agent to be very rushed, she zoomed through every screen without letting me see anything, never asked if I required assistance or preferred plane seats which resulted in 3 separate payments being taken including the insurance.
Certain pages could not be reached which resulted in my preferred room option being removed an I was told “oh it always does this, it’s a system error”
My first time in 19 years of being able to take a holiday and I personally found this experience very stressful. I felt rushed and insignificant.
Sorry but I wouldn’t use this this travel agency again.
3 juni 2026
Antwoord van Hays Travel - Telford
Thank you for taking the time to share your feedback. I am incredibly disappointed to hear about your experience and, in particular, how our service made you feel. This is certainly not the standard of service I expect from my team, and I sincerely apologise that we fell short on this occasion.
Please be assured that I take your comments very seriously. I will be addressing this matter directly with the staff member involved to ensure this is dealt with appropriately and that lessons are learned.
I would also really appreciate the opportunity to speak with you personally to better understand what happened and to see how we can put things right for you. I will be reaching out to you directly to discuss this further.
Thank you again for bringing this to my attention.
Kind regards,
Laura
Branch Manager
Great experience
Great experience, your member of staff Laura Longhurst extremely patient and worked hard to get me what I wanted.
Excellent service, hopefully the holiday goes well, and if all good then you can count on my group of 13 to continue to book with you,
Dan
4 juni 2026
Antwoord van Hays Travel - Telford
Thank you so much Dan, I hope that you have the most Epic time in Texas and Nashville, and I cant wait to hear all about it on your return - Laura
We were greeted as soon as we walked in…
We were greeted as soon as we walked in the shop, we booked our holiday with Elyse who was very pleasant, friendly and professional, this is 3rd time we booked through hays travel and always been happy with the service we received.
2 juni 2026
Antwoord van Hays Travel - Telford
Thankyou for your lovely review Jan!
We are so pleased to hear about your positive experience with us. It's wonderful that you consistently enjoy our service. Thank you for your kind words!
We look forward to having you in Branch again :)
Have a great holiday
Kind Regards
Elyse
Antwoord van Hays Travel - Telford
We appreciate your kind words! We are delighted to know our team were helpful in booking your holiday.
Kind Regards
Hays Travel
Antwoord van Hays Travel - Telford
Thank you for your kind words, we're glad we managed to get you something amazing booked!
Kind Regards
Hays Travel
Booking holiday
Greeted, all staff polite and friendly, nothing was too much trouble. Made the experience special. Georgie our travel agent was outstanding!! Booking process was easy
29 mei 2026
Antwoord van Hays Travel - Telford
Thank you so much for your feedback, it honestly means the world. - Georgie
Calvin was very helpful and friendly.
The staff are very helpful and friendly. I was able to book exactly what I wanted. Calvin explained everything in detail.
30 mei 2026
Antwoord van Hays Travel - Telford
Thank you for such kind words, I hope I can be of help again soon - Calvin
Brilliant customer service …
Brilliant experience everything sorted and went smoothly had a fantastic holiday
21 mei 2026
Antwoord van Hays Travel - Telford
Thank you for a lovely review Heidi! We are so happy that you had a lovely time away, and look forward to seeing you again in the future.
~ Calv
At the Telford store we booked a trip…
At the Telford store we booked a trip with Titan for New Zealand going to Christchurch for a week in January next year and then beginning our journey.
One member of staff sorted the itinerary with Titan, then another colleague sorted our booking just under a week later, we were impressed with both members of staff(sorry we forget their names), just awaiting the information about additional trips , as we prefer to pre book early so not to miss out on somewhere we really want to go. Staff were very efficient and helpful.
Thank you
19 mei 2026
Antwoord van Hays Travel - Telford
Hi Susan, Thankyou so much for your lovely review! I really appreciate your time!
I am glad to know we gave you efficient and helpful service for your New Zealand trip. We appreciate your kind words and are so greatful we could be apart of this Fantastic holiday for you.
Kind Regards
Elyse and Natasha :)
Antwoord van Hays Travel - Telford
We are delighted to hear this! Thank you for sharing your positive experience with us.
Kind Regards
Hays Travel
Laura the sales rep we had was so…
Laura the sales rep we had was so helpful first time we hav booked and will definatly go back again
23 mei 2026
Antwoord van Hays Travel - Telford
Thank you so much, honestly it was a pleasure speaking with you both, and I hope you enjoy your well deserved break away - Laura
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.