Hays Travel - The Forge Reviews 

Very happy with the sevice provided by louise. Listens to our requirements and found and booked just what we wanted.

Good choice, great service, good people, and concerned to achieve great value!

Louise made booking our holiday to antalya effortless as all the staff @hays the forge do

Elaine was a great help this was our first time booking this way and would definitely do it again

Elaine was very knowledgeable and helpful. Was all sorted effortlessly

Travel agent Katrina was very helpful and patient with us. And attended to all our needs.

Lousie from the Facebook chat was extremely friendly and efficient. No pushy sales or pressure. She was excellent and would certainly encourage me to book with hays again. No question was a bother and even after completing the booking she has continued to be so helpful. 10/10 service.

Excellent service from Rebecca and Louise

Hays Travel Parkhead Branch. Special mention to Louise who was so helpful and made the booking experience so easy with her expert knowledge and friendly nature Many thanks.

Well l have been using Hays Travel in the Forge for many years now and I have never had any problems l always deal with Danielle and she is always excellent

Very helpful, I wasn’t sure which cruise but wanted best deal with a balcony and going solo. Got all the advice and choices I needed to make a decision. Very nice and friendly.

Very pleased with the experience of booking our first holiday with Hays Travel, The Forge, Parkhead, Glasgow.

Our Travel consultant, Elaine couldn't have been more friendly and helpful in getting us exactly what we were looking for.

Customer service agent and Danielle the manavdr in branch. Gives us grezt ad ice ,great deals and does all.our bookng for us .

We bypass dozens of travel agents to get to this branch, time and time again, none better

Visited your travel agency yesterday (09.06.2026). Booked a City Break with the help of Valerie. Good service and efficient handling.Will certainly use the agency again.
Regards,
Gordon McLellan

Super easy and very efficient booked through messages as saw offer on face book and it couldn’t have been any smoother . Very fast response to messages and booking process simple

It was supposed to be a special trip for all the family for two big birthdays. They knew that. Went in sorted it out everyone paid then all of a sudden I get a call there is an extra 400 to be paid, two days and four phone calls later it was fixed. Then none of the family were seated together, then right before Christmas we were told the part of the hotel would be under construction, was on phone to main office and passed back through to the forge shop and was told ‘not much we can do about it’ they also “couldn’t find any correspondence over the £400 dispute” and offered us a couple hotels that were either worse in value or no good due to three members of family being disabled. THEN if that wasn’t enough we get back and I send an email to shop stating I’m not happy but didn’t see any resolve but wanted them to know my feelings especially when we found out we were supposed to have been offered Siam park tickets at a discount rate as advertised on their website which we never even got mentioned to us, I got a reply back stating they had sorted out the £400 issue (no that was me and my persistence) they couldn’t really offer me any apologies for any of it and that was that. So I had been lied to about no correspondence about the £400 (I have the email telling me there was notes on my booking about it) and there hasn’t even been an apology for any of it apart from “we are sorry you feel this way” there are two other travel agents in the forge guys I urge you to go to any of them,

The patience of your travel consultant vall I think Glasgow forget is class

Elaine booked our holiday and the service was fantastic . We’ve used this branch on other occasions and always been great