Hays Travel - The Gyle Reviews 

We were welcomed warmly by Jess and despite not knowing where we wanted to go but did know what we wanted in a holiday Jess just knew instantly and was able to recommended something that would suit us.

We were recommended to speak to Joan about booking our holiday. Joan was amazing and really knows her stuff. Joan was knowledgeable, kind, patient and answered all questions we had. I would highly recommend Joan for booking any holiday and we will book with Joan again. In the futurecI would always wait to see Joan no matter how long the queue was.

The salesperson was very helpful and friendly

Adrian was very helpful through difficulty finding British Airways flights Heathrow to Vancouver. He persisted when I think I would have given up. I said at the time he should get an extra bonus. We'll done and thank you !!

Jess has absolutely outdone herself yet again! From the moment we reached out about booking our holiday, she was attentive, professional, and incredibly knowledgeable. She listened carefully to what we were looking for and found the perfect options that fit our preferences and budget perfectly.

What truly sets Jess apart is her personal touch—she remembers our past trips, anticipates what we’ll enjoy, and makes the entire process stress-free. Every detail was handled flawlessly, and she even went the extra mile to ensure we had special touches that made our holiday feel extra special.

This isn’t the first time Jess has impressed us, and it certainly won’t be the last. Her dedication and passion for what she does shine through in every interaction. We wouldn’t trust anyone else with our travel plans. Highly recommend her to anyone looking for a seamless, enjoyable holiday experience!

Assistant was very helpful sorting out our needs.

Joan was very helpful listened to where I wanted to go and helped me to provide the information I required the only issue was there was a lot of waiting around as most people who came into hays all wanted to see Joan but she was very patient and courteous. Need more staff

Every member of staff we met was helpful and friendly.

We made enquiries regarding an advert in the window and the staff were so helpful that we booked the holiday. All the relevant information was explained to us fully and our questions answered promptly. The staff were efficient and friendly during our visit. On returning home we realised we needed to amend our booking and on phoning this was dealt with promptly.

Jess helped and made it easy to book my cruise, she was so experienced.
It’s the first time I have used Hays travel and will use it again in the future.

Joan at Gyle spent time going through everything hotel, theatre show for our trip to London in Dec 6, we were very happy with our choice of hotel etc

Absolutely lovely experience

The person who dealt with us was very knowledgeable and patient.
Joan was helpful and made our decision easy.
We will use Hays for our future trips
And that is down to the service we received from Joan .

Very professional with personal treatment.

I had such a fantastic experience booking with Joan at Hays Travel in the Gyle. From start to finish, she was professional, friendly, and incredibly knowledgeable. She really took the time to listen to what I was looking for and went above and beyond to find the perfect holiday that suited my budget and preferences.

What impressed me most was how patient and attentive Joan was – she explained everything clearly, answered all my questions, and made the whole process stress-free. Her warm and approachable manner made it feel like I was planning my trip with a trusted friend.

Thanks to Joan’s excellent service, I feel confident and excited about my holiday. I wouldn’t hesitate to recommend her to anyone looking to book through Hays Travel. She’s a real credit to the team at the Gyle branch!

Jess Ramsey once again provided a first class service in helping us pick our family holiday. Jess always goes that extra mile to ensure your holiday booking goes smoothly and does so with a smile on her face.

The customer service was great from Joan, she was very helpful x

I wss very disappointed when you refused me medical insurance my partner Alistair was diagnsed with small cell lung cancer but is now in remission

Great very personal service from Emma when Dorothy and I & ( Alan )
Called into your shop in the Gyle
From start to Finnish Emma Listened to what we were looking for.
With her input and help we both booked additional holidays plus why we visited Hays
Hays are well worth a visit, no hard sell or pressure to purchase .
I will be back
Alan