I walked into the shop in Totton, first ever time in a travel agents and spoke to Aimee. She immediately put me at ease and helped me find the perfect holiday for my family with in the budget I... Toon meer
Bedrijf heeft geantwoord
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We booked our last-minute holiday to Walt Disney World in Florida with the wonderful Natasha of the Totton branch who patiently walked us through all of the details, managed to secure us a preferred r... Toon meer
Bedrijf heeft geantwoord
Working through the bucket list. Natasha at Totton is working very hard helping us organize our latest holiday,she is also very patient the holiday is quite complicated. We will most probably see her... Toon meer
Bedrijf heeft geantwoord
Having previously booked through Hays, we had no hesitation in returning to them to book our next trip to Disneyland Paris. A nice friendly welcome, and LInda quickly understood our needs, promptly a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
17 Commercial Road, SO40 3BX, Totton, Verenigd Koninkrijk
- 02380984251
4,9
Uitstekend
376 reviews
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Very helpful and cheerful staff
15 januari 2026
Antwoord van Hays Travel - Totton
Thankyou for the lovely review :)
We booked a trip to Canada with Hays in one visit.
A dedicated travel consultant that explored a number of options, making good use of partners knowledge, to enable a successful booking in one visit to our local Hays Travel.
24 januari 2026
Antwoord van Hays Travel - Totton
Thankyou for the lovely review :)
1st class agent
Always book through Hays Great staff very attentive an knowledgable first class service
21 januari 2026
Antwoord van Hays Travel - Totton
Thankyou for the lovely review :)
Excellent service great discount and…
Excellent service great discount and Aimee comms were top level
21 januari 2026
Antwoord van Hays Travel - Totton
Thankyou for your lovely comment :)
We always book through Hays travel as…
We always book through Hays travel as the service is excellent, always listen to what we want and go out of their way to find the best holiday for us.
4 januari 2026
Antwoord van Hays Travel - Totton
Thank you so much for booking with me. Hope you have a lovely holiday.
Kind Regards Lin
Excellent service
From the smile from ruby as we walked through the door and she asked how she could help..to the ease she made it for us to find what we wanted...10/10..
And from her colleagues as well who both went above and beyond to help out...we'll definitely be back..
10 januari 2026
Antwoord van Hays Travel - Totton
Thank you for taking the time to write this lovely review, I really appreciate your positive feedback and hope you have an amazing holiday. Many thanks, Ruby
Antwoord van Hays Travel - Totton
Thank you for taking the time to leave us a lovely review. I really appreciate the positive feedback. I hope you have a great time.
Many Thanks
Natasha
Very welcoming staff
The staff were very helpful and informative. We never felt rushed into making a decision. It has been a long time since we have had a holiday abroad and they couldn't have been more helpful and patient with us.
6 januari 2026
Antwoord van Hays Travel - Totton
Thank you for taking the time to leave us a lovely review. I really appreciate the positive feedback. I hope you have a great time.
Many Thanks
Natasha
Antwoord van Hays Travel - Totton
Thank you for taking the time to leave us a review. Many Thanks
Natasha
Excellent package great advise
We went to the Totton branch we were booking to go to Orlando they found us an excellent package at a really goood price . They have extra information about visas and the Hayes app .
8 januari 2026
Antwoord van Hays Travel - Totton
Thank you so much for your lovely review.
Kind regards Lin
The staff at your Totton store
The staff at your Totton store
Was extremely helpful and professional
I will highly recommend them to anyone
21 december 2025
Antwoord van Hays Travel - Totton
Thank you for your lovely review, we always appreciate our customers views
Kind regards Lin
Knowledgeable staff
Knowledgeable staff. Polite and listened carefully to our requirements. We had already done our homework on the holiday we wanted which saved a lot of time. It was a shame the clients ahead of us did not seem to have agreed with each other where and what they required of their holiday as we had a 20 min wait to talk to an agent.
21 december 2025
Antwoord van Hays Travel - Totton
Thank you for taking the time to leave us a review. I really appreciate the positive feedback. I thank you for your patience in awaiting to speak to us. I hope you have a great Holiday. Many Thanks Natasha
Friendly and efficient staff and found…
Friendly and efficient staff and found the holiday we wanted
20 december 2025
Antwoord van Hays Travel - Totton
Thank you for taking the time leave us a lovely review. I really appreciate the positive feedback. I hope you have a wonderful holiday. Many Thanks Natasha
Complicated getting a gift voucher
Called in to get a Hays gift voucher. Staff member very polite but to spend just £25 on one, it took nearly a quarter of an hour. Nearly said, "Forget it, I'll buy simple M&S one in Asda. Hope the recipient doesn't have a similar challenge.
21 december 2025
Antwoord van Hays Travel - Totton
Thank you for leaving us an review, Unfortunately the system did crash on me. I apologies for the slower service. We will have some more training sessions on the gift card voucher system. Many Thanks Natasha
Very helpful and professional gave us…
Very helpful and professional gave us options and advise
11 december 2025
Antwoord van Hays Travel - Totton
Thank you for writing this lovely review. I really appreciate it and hope you have a good time.
Kind Regards,
Ruby
As usual the staff in Totton office…
As usual the staff in Totton office were very helpful and knowledgeable
4 december 2025
Antwoord van Hays Travel - Totton
Thank you for taking the time to leave this lovely review I really appreciate the positive feedback.
Many Thanks
Natasha
Ruby was very helpful and took time to…
Ruby was very helpful and took time to explain everything.
29 november 2025
Antwoord van Hays Travel - Totton
Thankyou for taking the time to write this lovely review. I really appreciate the positive feedback and hope you enjoy your holiday.
Kind Regards
Ruby
A pleasant booking experience at Hays.
Having previously booked through Hays, we had no hesitation in returning to them to book our next trip to Disneyland Paris. A nice friendly welcome, and LInda quickly understood our needs, promptly arranging the hotel booking and the flights. We mentioned that we would need assistance at both Gatwick and Charles De Gaulle airports, and she promised to contact Easyjet after we had left.
29 november 2025
Antwoord van Hays Travel - Totton
Good Afternoon, thank you so much for your lovely review. I have contacted the airline for you.
Kind Regards Lin
Antwoord van Hays Travel - Totton
Thank you for the review :)
Good experience
Very helpful lady and it was sorted quickly and well - very good customer service.
14 november 2025
Antwoord van Hays Travel - Totton
Thankyou for the review :)
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