Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... Toon meer
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Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... Toon meer
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Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States. Spent a few hours going through everything we would need. Very good service and... Toon meer
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Hiya Hays Travel. I just want to say a massive thank you to Megan for her hardwork, support and fantastic professionalism in booking us a brilliant holiday for 2028! Megan was incredible, supportive,... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
81 The Galleries, Washington centre, NE38 7RT, Washington, Verenigd Koninkrijk
- 01914326394
4,9
Uitstekend
3K reviews
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As always Joanne at hays Washington…
As always Joanne at hays Washington galleries branch exceptional as is all the staff there we go no where else for any of our bookings home or abroad
24 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I will pass on your kind words to Joanne. Thanks Madison :)
Very thorough service
Helen (I think that was her name), was very helpful. Finding the exact room in the hotel which we wanted was difficult so she rang the supplier who was able to sort it out,although she had to hold on the phone for about 40 minutes. She was very patient.
27 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have an amazing time on holiday. Thanks Madison :)
Excellent service from start to finish
Excellent service from start to finish. Joanne was friendly helpful and took the time to look through every option and help find what we were looking for.
27 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have an amazing time on holiday. Thanks Madison :)
Very helpful staff nothing is to much…
Very helpful staff nothing is to much trouble for them.
26 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
brian ramshaw,
Thank you so much for your feedback. We are so pleased to hear that our staff was very helpful and that nothing was too much trouble. We truly appreciate you taking the time to share this positive experience.
Kind Regards
Mary
Antwoord van Hays Travel - Washington Lower Level
Gillian,
Thank you for taking the time to share your positive feedback. We are so pleased to hear that you found our phone service helpful and pleasant.
Kind Regards
Mary
Vauge bill …
Didn't receive a bill with a full breakdown of what I've been charged for. I feel I've paid more than I've seen the cruise advertised for .
19 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Hi James, firstly thanks for booking with us again and thanks for taking the time to speak to me today and if you have any further queries at all please don't hesitate to contact me or the team. I'm sure you will have a fabulous cruise. Leeanne
Belated Honeymoon
Helen was wonderful sorting out queries and getting information for our belated honeymoon to Hawaii and United States.
Spent a few hours going through everything we would need.
Very good service and help.
25 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
ChristineLilley,
Thank you so much for your wonderful feedback! We are delighted to hear that Helen provided such excellent service and helped you plan your special honeymoon. We hope you have an amazing trip!
Kind Regards
Mary
Antwoord van Hays Travel - Washington Lower Level
Thankyou for your lovely comments. I will pass your great feedback onto Joanne. Thankyou Sandra
Olivia was very patient helpful and…
Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Travel. We wouldn't book with anyone else.
25 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thankyou for your lovely comments. I will pass your great feedback onto Olivia. Thankyou Sandra
Served by Stacey Robinson at the…
Served by Stacey Robinson at the Washington Branch, she went out of her way to get us the best possible deal and was patient with us and helpful.
17 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thankyou for your great feedback. I will pass your lovely comments onto Stacey. Thankyou Sandra
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to leave a 5* review, Your feedback is much appreciated, I will let Mary Know, Thanks again Joanne
Wouldn't go anywhere else
Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after us. Making sure we were kept updated and organising our cancellation, rebooking and booking a last minute holiday. Well done girls yous deserve a medal for all the hard work.
11 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your 5* review it is much appreciated, I'm pleased you managed to get booked up for the River cruise in 2027 and enjoyed your last minute break in Ibiza, Thanks again Joanne
We were seen straight away
We were seen straight away. The girl that helped us book our holiday was extremely helpful, and we managed to get the holiday we wanted at a competitive price.
23 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for leaving a 5* review it is much appreciated, I will feed this back to olivia, I hope you have a lovely holiday, Thanks again Joanne
Always book with Hays Travel.The Staff…
Always book with Hays Travel.The Staff are always so helpful.Been back to book another holiday and Joanne helped us sorting everything for us down to the last detail nothing was a bother 🙂
16 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to leave a 5* review it is much appreciated, I hop you have an amazing trip to New York, Thanks again Joanne
The lady was very helpful she got us…
The lady was very helpful she got us the best deal that suits all of our needs and wants. The booking process was straight forward and easy to understand. Looking forward to our holiday.
22 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to leave your lovely comments, We really appreciate it. Thanks again, Helen
Mary was very efficient
Mary was very efficient
Looking at various options
We came up with a plan that suits both myself & travel companion
22 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We really appreciate you taking the time to leave your lovely comments, Thanks again, Helen
I find the staff very helpful always do…
I find the staff very helpful always do what they say if you have any problems, they are always very cheerful, a have seen different members of staff and everyone of them has been very pleasant and helpful
15 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you so much for your wonderful feedback! I'm delighted to hear that the whole team consistently provides helpful and cheerful service. Thanks again, Helen
Great service,Stacey went over and…
Great service,Stacey went over and beyond to help us .we love booking with Hays travel all the staff are amazing
22 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your fantastic 5-star review! I'm pleased to hear that Stacey provided such great service and went above and beyond to help you. We appreciate your kind words. Thanks again, Helen
Excellant service as always
Lady who booked holiday was so lovely and helpful
Always find a good holiday with excellant service
14 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! I'm so pleased to hear that Megan provided such lovely and helpful service. Thanks again, Helen
Totallyl satisfied
Totallyl satisfied. JULIA THE AGENT was a pleasure to deal with again thankyou
22 augustus 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for leaving a 5* review for Julia, I hope you have a fantastic time on the cruise, Thanks again Joanne
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