Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Terrific service from Olivia. Nothing was too much trouble and she was very knowledgeable and competent. We use Hays all the time purely because of the quality of service we receive
Olivia was very patient helpful and friendly. She spent ages looking at numerous options and resorts when i was unable to decide without losing patience. She is a great asset and credit to Hays Trave... Toon meer
Bedrijf heeft geantwoord
The girl who helped us was very smiley friendly patient and helpful very professional even after 3 hours of searching will definitely look for her next time we need to book 4 9 2026
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
81 The Galleries, Washington centre, NE38 7RT, Washington, Verenigd Koninkrijk
- 01914326394
4,9
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
No matter the length of your trip, or where in the world Hayes are there to help.
The staff, especially Talia, made the process of booking our eight week trip to India easy. While we needed to amend some of the details, on more than one occasion, the staff were able to accommodate our needs and suggest alternatives where what we had planned was not available. A great service that made the whole process seamless.
18 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you so much for your very kind comments, it was my pleasure helping you plan and secure this once in a lifetime trip to India! What an amazing itinerary and I know you will both have the most amazing experience. I already can't wait to hear all about it. Thanks again, Talia :)
Los Pocillos looking forward
We saw an assistant called Tracey who was very good, she was very nice. We booked a holiday to Lanzarote for December 26 because the price was good we were there in December 25 and the price for this December was virtually the same.
18 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your lovely comments, so pleased to hear your positive booking experience and Tracy secured you a great price for your holiday. We look forward to welcoming you in branch again soon. Thanks, Nicole
Very well looked after by both Mary and…
Very well looked after by both Mary and Olivia at the washington branch in the galleries they really helped us find our perfect low cost getaway at a very reasonable price 5* service from the girls!
17 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Aww thank you so much for a lovely review. It means a lot to know you were so happy with the service we provided. We're delighted we could help you find a holiday that suited both your plans and your budget. Have a fantastic time away, and we hope to see you again soon. Mary & Olivia :)
very helpful travel adviser and…
very helpful travel adviser and provided all the information I needed to enable me to make a positive decision about booking my holiday.
19 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your lovely review. I'm so pleased I could help you with your holiday plans. I hope you have a fantastic time away, and I look forward to helping you again when you're ready for your next trip. Thanks Sandra :)
Made out first booking experience easy…
Made out first booking experience easy and comfortable, talked us through everything without hassle
19 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you so much for taking the time to leave such a lovely review. I'm really pleased I could help with your first booking, and I hope you have a fantastic holiday. It would be lovely to help you again in the future. Thanks Lauren :)
Excellent service as always
Excellent service as always, always very helpful, and understanding, only place I would go for a holiday advice
19 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your lovely review. It's great to hear you always find us helpful and understanding. Knowing we're the only place you'd choose for holiday advice really means a lot to us! Thanks again, Stacey :)
Excellent service
Have used the Washington branch for a number years and have always had excellent service from all the staff
18 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thanks so much for your lovely review. It's always great to hear from a long standing customer. I'll be sure to pass your comments on to the whole team. Thanks again for your continued support, and we look forward to seeing you again soon! - Stacey :)
Great Service
Great service one again from all at hays Washington , always greeted with a happy smiling faces especially from Leanne , very good efficient and quick service from her.
She’s always happy to help us getting the best deal she can x
15 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear about your positive experience with our team. We always strive to provide efficient and friendly service, and it's great to know we achieved that for you.
Kind Regards
Leeanne
Megan was absolutely brilliant
Megan was absolutely brilliant, we didn't have to do a thing
18 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that our team member provided such brilliant service and made everything effortless for you.
Kind Regards
Megan
I’ve booked many holidays with Hays…
I’ve booked many holidays with Hays Travel Washington and all the staff are super helpful and friendly. Thank you to Talia for helping me with our latest holiday booking - excellent friendly service and we’re looking forward to cruising the Ganges in India in September 2028!
16 juli 2026
Review zonder uitnodiging
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such excellent and friendly service. We hope you have an amazing time cruising the Ganges in India!
Kind Regards
Always a pleasure to book with hays
Always a pleasure to book with hays. Nothing is any trouble. Lovely staff good service and straight forward booking.
17 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that you consistently have a pleasant and straightforward booking experience with us.
Kind Regards
Megan
Talia
Talia, who booked our holiday was friendly, helpful and very knowledgeable. We have always booked with Hays Travel and will continue to do so. Great staff.
12 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that you had such a positive experience and appreciate your continued loyalty. We look forward to assisting you with your future travel plans.
Kind Regards
Talia
Lauren was so helpful even though Gold…
Lauren was so helpful even though Gold Medal did throw a few problems our way. She solved solutions and allowed us to be stress free for our forthcoming holiday. Well done, Lauren!
9 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that our team member was able to resolve any issues and ensure a stress-free experience for your upcoming holiday. We appreciate your feedback.
Kind Regards
Lauren
Always a good service try to get the…
Always a good service try to get the best deals for you 😄😄
9 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that we consistently strive to find the best deals for you.
Kind Regards
Helen
Excellent experience
Everyone was extremely helpful, I dealt with Helen who was great - nothing was too much trouble. She followed up without being pushy and offered assistance with every aspect of the holiday.
8 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was extremely helpful and that you received excellent assistance with every aspect of your holiday. I will pass on your lovely comment to Helen.
Kind Regards
Mary
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We are so pleased to hear that you found the booking process to be very good, quick, and easy.
Kind Regards
Mary
Really helpful with ideas of places to…
Really helpful with ideas of places to go with recommendations from other members of staff
11 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was helpful and provided excellent recommendations.
Kind Regards
Mary
booking process
Your agent made us very welcome with a very friendly manner. She explained all the costs and went through all the travel arrangements in a professional manner.
14 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that Sadie made you feel welcome and handled everything so professionally.
Kind Regards
Mary
Talia very helpful and guided is…
Talia very helpful and guided is towards a new venue. Loads of patience and very pleasant
14 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! We are so pleased to hear that Talia was very helpful and guided you with such patience and I will certainly pass on your lovely comments.
Kind Regards
Mary
Antwoord van Hays Travel - Washington Lower Level
Thank you for leaving a review for us, we really appreciate it! We are glad that the service you received from Joanne was satisfactory! Let us know if there is anything else we can help with! Thanks, Sadie :)
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