Megan was very helpful with our booking. Showing us a map of area in which hotel was situated.Finding a suitable hotel for our needs,flight times,what type of travel availability from airport to hotel... Toon meer
Bedrijf heeft geantwoord
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Wouldn't go anywhere else. After a lot of info from Riviera Cruises about our forthcoming river cruise and the fact it may be cancelled, Tracy and Joanne could not have done a better job looking after... Toon meer
Bedrijf heeft geantwoord
Hi service was good. The girl matched the price but couldn't give a discount as she didn't have any left which was a birthday disappointing but we booked anyway
Bedrijf heeft geantwoord
Terrific service from Olivia. Nothing was too much trouble and she was very knowledgeable and competent. We use Hays all the time purely because of the quality of service we receive
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
81 The Galleries, Washington centre, NE38 7RT, Washington, Verenigd Koninkrijk
- 01914326394
4,9
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Mia the young lady that helped us with…
Mia the young lady that helped us with our holiday was fantastic 👌 😀 👏 Thank you so much Mia very satisfied customers.
3 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
All the staff were spot on
All the staff (Lauren, Maddison and Megan) were spot on and handled my enquiry perfectly. Any changes I requested were done promptly. They kept in constant contact and kept me well informed. Would highly recommend
3 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a brilliant time on holiday. Thanks Madison :)
Advisor was knowledgable and…
Advisor was knowledgable and informative and gave me a speedy process to complete my booking. Many thanks to Sadie
1 juli 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have an amazing time on holiday. Thanks Madison :)
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to write a lovely review, it means a lot and I hope you have a wonderful time on holiday. Thanks Madison :)
Excellent service as always have used…
Excellent service as always have used Hays for over 30 years and look forward to booking many more and now booking big family holidays. 😎
13 september 2025
Antwoord van Hays Travel - Washington Lower Level
Thank you so much for your wonderful feedback! We truly appreciate your loyalty over the past 30 years and are delighted to continue helping you book your family holidays.
Thanks,
Stacey
Antwoord van Hays Travel - Washington Lower Level
So pleased to hear you had a great booking experience with us, we really appreciate your feedback and look forward to seeing you again in the future.
Thanks,
Madison
Lauren was great and very helpful!
23 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you so much for your lovely comments, I will ensure these are passed onto Lauren on your behalf.
Kind Regards,
Hays Travel
Complements
Helen Wilson was extremely helpful and knowledgeable., from booking the holiday, talking through everything and also setting up the Hayes Mastercard as we were very unsure of how to do it and clear explanation of how it works.
First class service from her and all the staff at the Washington office
24 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful feedback and kind words, it was my pleasure helping you not only with the holiday itself but also with your currency card. I really appreciate your lovely comments.
Thanks,
Helen
The agent was very helpful and…
The agent was very helpful and professional could not of asked for better service
24 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful review! We are so pleased to hear that our agent provided such helpful and professional service. We truly appreciate your kind words.
Kind Regards
Hays Travel
Our experience was excellent from us…
Our experience was excellent from us making enquiries with Sadie she contacted us via e mail and telephone with other options for us to consider and for that we thank her we visited the store and booked not 1 holiday but 2 Sadie went over and above great customer care the whole booking service was excellent very pleasant and professional
28 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I are so pleased to hear that you had such a positive experience and that all your requests were handled professionally. I appreciate your lovely comments and look forward to seeing you again in the future.
Kind Regards
Sadie
Brilliant!
Joanne was very professional, patient with us, answered all of our queries/questions and helped in every way to get our holiday booked.
Thank you so much
I would highly recommend Hays Travel
28 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I am so pleased that I could help you book your holiday and answer all your questions. We appreciate your recommendation!
Kind Regards
Joanne
Mary’s attention to detail
Mary’s attention to detail, her experience and the care in which she took to ensure our needs were fully met. Thanks so much
29 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for your wonderful feedback! I am so pleased to hear that I provided such excellent service and ensured all your needs were met with great care and attention.
Kind Regards
Mary
Great service
29 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to leave us a 5 star review. It was a pleasure booking you :-) Mia
Hassle free experience
We went in with a holiday we saw online and Hays matched the price efficiently and quickly hassle free the young girl who helped us was really knowledgeable
28 juni 2026
Antwoord van Hays Travel - Washington Lower Level
We're so pleased we could efficiently match your holiday price and provide knowledgeable assistance. Thank you for your kind words I will be sure to pass on your lovely review to the agent who served you. Kind regards, Mia :)
We went into store to enquire about a…
We went into store to enquire about a Sandals holiday. Megan was excellent in getting the info required we did go home and later rang Megan and booked the holiday. Service was 5 star and Megan is very pleasant and efficient
28 juni 2026
Antwoord van Hays Travel - Washington Lower Level
We're so pleased to hear you had such a positive experience with us. We appreciate you choosing us for your holiday booking and are delighted with your kind words. I will be sure to pass on your lovely message to Megan. Thanks, Mia :)
Detailed research
The two agents involved did a lot of research into the holiday details and transfer arrangements. It gave me the confidence to go ahead with a booking.
23 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thankyou for taking the time to write a review. We're so pleased our team gave you the confidence to book us and we appreciate your kind words! Thankyou, Mia
Tracy went the extra mile and sourced a…
Tracy went the extra mile and sourced a fantastic holiday for us to celebrate husband's birthday to a Greek island new from Newcastle with Jet2 this year which we hadn't been aware of . Thank you Tracy xx 👏
27 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thankyou for this lovely review. We're so happy to hear Tracy found such a fantastic holiday for your husband's birthday! We appreciate you sharing your wonderful experience and I will be sure to pass on your kind words to Tracy. Kind Regards Mia :)
Julie who we asked about a holiday…
Julie who we asked about a holiday couldn't do enough to help. Nothing was a bother to her fabulous customer service . She was so nice gave us plenty of information and so helpful .
25 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thanks for taking time to leave your lovely review....It is greatly appreciated. Regards, Olivia :)
Joanne was great she looked after me…
Joanne was great she looked after me and nothing was too much bother for her she got me exactly what I was looking for 11 out of 10
24 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to write such a lovely review, I will pass on your kind words to Joanne and I hope you have an amazing time on holiday. Thanks Madison :)
Joanne was very helpful and pleasant…
Joanne was very helpful and pleasant throughout our visit to Hayes.
24 juni 2026
Antwoord van Hays Travel - Washington Lower Level
Thank you for taking the time to write such a lovely review, I will pass on your kind words to Joanne and I hope you have a lovely time on holiday. Thanks Madison :)
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