Had limitless help from A at the Waterlooville branch. She hadn’t used the provider before and they seemed determined to test her patience to the limit. She dealt with them with consummate professiona... Toon meer
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Lees wat reviewers zeggen
Hannah was very helpful and kindly offered to contact Celebrity cruises on our behalf regarding pursuing an early dinner sitting as only 8.30pm appeared to be available and we have 2 elderly diabetics... Toon meer
Bedrijf heeft geantwoord
I would absolutely recommend Hays Travel in Waterlooville. The assistant (Emma) who helped us book our cruise was incredibly knowledgeable and patient. We had quite a complicated booking and I needed... Toon meer
Bedrijf heeft geantwoord
Zak at hays travel Waterlooville booked our holiday to New York and it’s my mums early 60th birthday treat he was so helpful and kind took to the time to look a few hotel options and change a few o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
1 Wellington Way, PO7 7DR, Waterlooville, Verenigd Koninkrijk
- 02380985021
4,9
Uitstekend
619 reviews
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Great booking experience
The booking experience through Hays in Waterlooville was fabulous. Communication was through email at first (my choice) and they did really well in delivering our requirements and within our budget. Special thanks go to Emma and Freya.
Would highly recommend.
19 juli 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer, thank you for your kind words! We're so glad Emma and Freya could help make your booking experience a great one. We really appreciate the recommendation and hope to assist you again soon! Kind Regards Freya
Freya was lovely
Freya was lovely, and very patient with me as we tried to identify a suitable holiday.
23 juli 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for taking the time to share your thoughtful review. Your kind words mean a great deal to us, and I will be sure to pass them along to the team. We truly appreciate your support and look forward to serving you again soon.
Warm regards,
Vicki
As usual it was a pleasant and…
As usual it was a pleasant and efficient experience. There is a lovely atmosphere when you enter the shop. Atlanta is a pleasure to deal with - as are all the staff
15 juli 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your lovely review, it is always lovely seeing you all.
We look forward to seeing you again soon.
Kind Regards,
Lucy
5 star service.
Absolutely brilliant service, the lady we spoke to was very very helpful. Will definitely be using them again.
13 juli 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer, thank you for the lovely review . We hope to welcome you back soon. Kind Regards Freya
Member of staff very helpful
Member of staff very helpful, friendly and professional.
Office clean and well set out.
Whole experience easy, and quick.
11 juli 2025
Antwoord van Hays Travel - Waterlooville
Thank you so much for taking the time to share your review. Your kind words truly mean a lot, and I will be sure to pass them along to the rest of the team.
We’re so grateful for your support and appreciate you choosing us.
Warm regards,
Vicki
Vicki was informative and delightfully…
Vicki was informative and delightfully patient with two OAPs. Why would we use anyone else ? Our forever travel provider.
4 juli 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer
Thank you so much for your kind words! It was truly a pleasure assisting you with your holiday plans. I'm so glad I could help make things easier for you. Please don't hesitate to reach out anytime you need assistance—I'm always here to help.
Warmest regards,
Vicki
Lucy was very professional and answered…
Lucy was very professional and answered all my questions also very patient with me .
5 juli 2025
Antwoord van Hays Travel - Waterlooville
Thank you so much for your lovely review! We're so pleased to hear you had a great experience with Lucy – she’ll be thrilled to know her service made such a positive impression. It's always a pleasure to see you!
Kind regards,
Atlanta
Helpful
Helpful, patient when we had to wait for third party to come back to her with details.
Clear explanations as to what we would get and helpful follow-up information
3 juli 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your lovely review, I am so pleased I was able to help with your holiday plans.
I look forward to seeing you again soon.
Kind Regards,
Lucy
As soon as walked through the door I…
As soon as walked through the door I was greeted with a smile and hello .
Freya was absolutely lovely to talk to she answered all my questions down to the last detail and I booked my holiday with no hesitation
3 juli 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer,
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that Freya made a positive impression. Your feedback means a lot to us, and we look forward to welcoming you back again soon!
Kind Regards,
Lucy
I saw Vicki as soon as the shop opened…
I saw Vicki as soon as the shop opened she was very helpful. She had trouble logging on to the system and it kept asking for her password.
We told her what we were looking for and price range.
We booked the first holiday we saw on the computer. We had looked on easyJet web and had seen it on there.
We were offered another airport but as I explained to Vicki, we travel up to the airport by train. And the other airport didn't have the train station nearby.
She was really chatty and friendly.
1 juli 2025
Antwoord van Hays Travel - Waterlooville
Thank you so much for your kind words – they’re truly appreciated!
I’ll make sure to pass your lovely feedback on to Vicki – I know it will mean a lot to her.
Kind regards,
Atlanta
Lucy was extremely helpful in booking…
Lucy was extremely helpful in booking my chosen room on Queen Anne for me.
Very efficient, with everything explained and checked.
We always choose Hays Travel, friendly and efficient.
29 juni 2025
Antwoord van Hays Travel - Waterlooville
Thank you so much for your kind comments regarding the service from Lucy! I hope you have a great holiday! Kind Regards, Atlanta
Very professional very friendly also so…
Very professional very friendly also so helpful couldn’t ask for more
29 juni 2025
Antwoord van Hays Travel - Waterlooville
Thank you writing a review of the service received from Freya, I will ensure your positive comments are passed onto her! Kind Regards, Atlanta
Staff always go the extra mile to…
Staff always go the extra mile to ensure holidays booked are the best choice. Staff also always find information about your destination chosen, what to do and visit. Occasionally the staff have visited the places we’ve booked and can give us a good account about these holidays. Very helpful, pleasant and welcoming. Hays is always are go to travel agents
27 juni 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer, thank you for always trusting us to book your holidays, we hope you have a lovely time. Kind Regards Freya
Becky was very helpful finding us the…
Becky was very helpful finding us the best hotel for our needs.
17 juni 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your kind comments, I will be sure to pass this onto Becky.
We hope you have a fantastic holiday.
Kind Regards,
Lucy
Fabulous lady called Lucy
Fabulous lady called Lucy, very helpful and explained everything clearly definitely be happy to book another holiday with hays
17 juni 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer, thank you for taking the time to leave a review on the service you received! I will be sure to pass on your lovely feedback to Lucy when she is back in. I hope you have a fabulous time in Egypt! Kind Regards, Emma
Informative and helpful
Informative and helpful. Arranged flights efficiently and was able to answer our questions regarding travel requirements. Will happily use Hays Travel again in the future.
29 mei 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer, thank you for trusting us with your holiday plans and so glad you have enjoyed your experience so far. Kind Regards Freya
The staff are very helpful and…
The staff are very helpful and knowledgable the branch was very clean and tidy and staff were very smart
4 juni 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer, thank you for taking the time to leave a review on the service you received. I am glad you had a pleasant experience in branch and I am glad we were able to help with your flight to Cincinnati! Kind Regards, Emma :)
Antwoord van Hays Travel - Waterlooville
Dear Values customer
Thank you for taking the time to review Lucy's service i will be sure to pass on your kind words
Regards
Vicki
Found they were really helpful when…
Found they were really helpful when booking our holiday to sri lanka...the girl went above and beyond to find the perfect holiday
25 mei 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer,
Thank you for your kind comments, I hope you have a fantastic holiday in Sri Lanka.
Kind Regards,
Lucy
Atlanta was very helpful
The travel advisor (Atlanta) was very helpful and helped me decide on a lovely break away for myself as a solo traveller.
Definitely will get their advice again.
27 mei 2025
Antwoord van Hays Travel - Waterlooville
Dear Valued Customer, thank you for booking with us and so glad you had an amazing experience with Atlanta. I will pass the feedback on to Atlanta . Kind Regards Freya
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