Fantastic service from Lois at Hays Travel. Very helpful, knowledgeable and responsive. Always goes the extra mile to find the right holiday and best deal. No question/query is too much trouble. Alwa... Toon meer
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Lees wat reviewers zeggen
Always very helpful,Usually deal with Chloe at Witham branch goesout of her way to help and is very informative
Bedrijf heeft geantwoord
Chloe (assistant manager), extremely helpful talking us thru all the options and prices, flight, train times then when we chose booking it efficiently while explain what was happening . Also asked if... Toon meer
Bedrijf heeft geantwoord
Hays is the best at sorting out everything for your holidays from start to finish even adding a carpark and hotel stay. Wouldn't go anywhere else.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
Unit 4 Newlands Shopping Centre, CM8 2AP, Witham, Verenigd Koninkrijk
- 01376777976
4,9
Uitstekend
564 reviews
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Antwoord van Hays Travel - Witham Shopping Centre
Hi Maureen, it was a pleasure booking this with you, have an amazing time. Debbie
Very helpful experiences, as always.
Chloe at our Witham branch is always so helpful wouldn’t book our holidays with anyone else. Always willing to assist, cheerful person. All the staff in the store are lovely but always like to deal with Chloe.
27 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you for your kind words. It is always a pleasure to find you the perfect holiday! Many thanks, Chloe.
Booking my holiday was a great…
Booking my holiday was a great experience, Trudie was so helpful, nothing was to much trouble, this is my second year of booking and I will continue to do so!
26 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you Mrs Kateley for your lovely positive feedback, It's always a pleasure to book your holidays and I look forward to doing so again In the future!
The staff were exceptional so friendly…
The staff were exceptional so friendly and helpful
25 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you for your lovely review! I am pleased you found us to be friendly and helpful. I hope to see you again soon :) -Lois
Great booking experience.
The personal touch and friendliness of the staff. I found the experience pleasant and easy. They really can't do enough for you. It's so good to see such excellent customer service.
21 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you for choosing us Mr and Mrs Bird, I hope you have a fantastic holiday in Malta - Trudi
Darren, what a marvel!
We popped in today to book our first cruise. We were welcomed by Darren who was the most friendly, efficient and knowledgeable assistant we have had. He talked us through all the options, had a very pleasant manner and never rushed us into making any decisions. We have booked our cruise and can't wait until 2026 to enjoy it!
21 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Awww that's so lovely of you, thank you for your glowing review, it was my absolute pleasure to help you book your fantastic cruise, Kind Regards Darren :)
Holiday experts!
Agent displayed a great deal of knowledge about resorts and hotels. Took us through the booking process with ease.
12 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you for your booking, and your lovely review. It was a pleasure. Kind regards, Lois.
Trudi at the Witham branch
Trudi at the Witham branch of Hays Travel was absolutely fantastic, I can’t thank her enough. She sorted everything for me, giving me recommendations on resorts and hotels and made choosing my holiday a simple and enjoyable experience. Thank you Trudi
15 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you so much Mr Moore for your lovely positive feedback, its always a pleasure to book your holidays.
Excellent service As always nothing is…
Excellent service As always nothing is too much trouble when asking questions wouldn't go anywhere else thank you team, marion
15 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you so much for your kind review :) Thank you again for coming back to Hays Witham. Kind regards, Chloe :)
Very good experience,Chloe our agent…
Very good experience,Chloe our agent was extremely efficient and we were very happy with our holiday deal .
14 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you for a lovely review. It was my pleasure getting you booked up to Cape Verde. I look forward to seeing you again soon. Kind regards, Chloe :)
Very friendly helpful staff but poor booking system
First of all the staff in the travel shop were lovely and I have no complaint with them. However I think the booking system is very poor. The holiday I booked was with TUI who were using Easyjet flights. a couple of days after my initial booking I decided to add hold luggage and returned to the shop and paid for one hold bag each way. I have my initial booking confirmation but I have no confirmation regarding the additional luggage nor any confirmation that I have paid the extra. My view is that I should have received updated booking details showing that the hold luggage had been added as well as the new total price of the holiday. I was given all reasons why this hasn't been done by the shop staff and I realise non of this is down to them. It is a shame but due to this experience I doubt I will use Hays Travel again.
Added following Hays Travel response.
Fair play to the manager at Hays Travel for his response. Matter now clarified. Thank you.
4 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Dear Mr & Mrs Williams, I am sorry that you felt the need to score my team only 2* even though they have tried their best to assist you with your query throughout and do note that you have been complimentary of this also. Unfortunately this process is dictated by the airline directly so on this occassion it had to be paid direct to Easyjet although rather than my staff passing this onto yourself to sort out they did do this to help you additionally. I understand you would prefer to have this mentioned on your paperwork so I have managed to have added an additional note to explain this on your paperwork also which will be sent to you. I hope this goes someway to reassure you. Kind Regards - Darren, Branch Manager
Good customer service
Good customer service, Trudy was excellent and didnt rush me or put pressure on me (which ive encountered in the past at other places)
5 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Ahh thank you for your lovely comments and for choosing to book with us - Trudi :)
Reassuring
Samantha made our booking experience really easy. I dont like to just book online in case I make an expensive mistake. I like to actually talk to a person face to face. Thank you
9 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you for taking the time to leave us a lovely review. I hope you have a fabulous time in Greece! Many thanks, Sammy
NOBODY OFFERS YOU MORE!
Hays Travel Witham gets it right every single time! I am always so impressed with the level of service and knowledge each staff member has. I really wouldn’t go anywhere else :) Excited already!
1 februari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Oh Ms Martin, that is such lovely comments, we do love it when you pop in, thank you so much for the flowers and cakes you gave us too, much appreciated :)
Friendly and knowledgeable staff
It was great to return to the Witham Branch and find Chloe still there and ready to help us. She had remembered so much about our family requirements and was able to source a number of potential holidays to suit. We are really looking forward to the holiday we chose. The face to face personal touch will keep us returning to Hayes year after year. A big thank you to Chloe and the team.
30 januari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you so much for your lovely review. It was so nice to see you both again! I really appreciate you coming back to Hays! I look forward to seeing you again in the near future. Kind Regards, Chloe :)
Trudy the lovely lady that booked my…
Trudy the lovely lady that booked my holiday was amazing nothing was to much trouble excellent service
30 januari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you Mr Smith for your lovely positive feedback, It's always a pleasure to book your holidays!
Debra was very helpful …
Debra was very helpful in sorting out our holiday to Guernsey.
16 januari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you for your kind feedback and I hope you have a wonderful holiday in Guernsey - Kind Regards Debbie
Helpful welcoming people .
All the people in the agents are very welcoming and helpful to the extreme, like visiting old friends.
30 januari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Ah that's such a nice comment, thank you and always happy to help :)
absolutley Brilliant so friendly and…
absolutley Brilliant so friendly and helpful would 100% recommend them
29 januari 2025
Antwoord van Hays Travel - Witham Shopping Centre
Thank you for taking the time to submit such a lovely review, it was a pleasure meeting you both. and congratulation on your win instore. again thank you so much Debbie
Antwoord van Hays Travel - Witham Shopping Centre
Thank you for your booking, I look forward to seeing you again in the future. Kind regards, Chloe.
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