Great member of staff. Ran through everything and checked we had everything we needed. Advised us to check travel updates closer to departure offered travel insurance. All documents sent to us by emai... Toon meer
Bedrijf heeft geantwoord
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We were dealt with for our preliminary enquiry by Ffion and when a few days later we made our booking by Nicole. It is due to friendliness and efficiency of girls like this that we only book with Hay... Toon meer
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Dion, the lady we booked with was extremely helpful and explained everything we needed to know about our booking. She was very knowledgeable and knew her away around the computer to find any additiona... Toon meer
Bedrijf heeft geantwoord
We have not booked a holiday for over 10 years so was a bit rusty, however Dion from the Wrexham branch was amazing, she listened to what we wanted and found us a great deal to a location we were look... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contactgegevens
15 Lord Street, LL11 1LH, Wrexham, Verenigd Koninkrijk
- 01978 266611
4,9
Uitstekend
761 reviews
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Amazing experience
The girls in hays wrexham branch have all been very helpful.. Dion has been amazing... i told her what i wanted and she met every requirement that I asked her for and more.. Will definitely be visiting again to book my next getaway
3 augustus 2026
Antwoord van Hays Travel - Wrexham
Thank you so much for your wonderful feedback! We are thrilled to hear that our team was so helpful, and that you had such a positive experience. We look forward to helping you with your next getaway!
Easy booking
I called in yesterday as had seen deal on easy jet app. Prefer to use travel agent.
Cslled in and fion was very helpful and even though price was higher did price match.
Very easy process
2 augustus 2026
Antwoord van Hays Travel - Wrexham
Thank you for your fantastic feedback! We are so pleased to hear that you had such a positive experience and that Ffion was very helpful in price matching for you. We appreciate your kind words.
Kind Regards
Hays Travel Wrexham
Girls in shop
24 juli 2026
Antwoord van Hays Travel - Wrexham
Hope we did you a good service - Thank you for the 5* review :-)
Ffion Wrexham experience! I have travelled a great deal in my…
I have travelled a great deal in my life time and I have to say the young lady Ffion from the Wrexham branch was amazing. So very helpful and went over and above to help me find the right holiday for my disability. Ffion checked and double checked everything was in place for myself and family to enjoy our holiday and our journey without any stress. Thank you Ffion for everything you did for us.
23 juli 2026
Antwoord van Hays Travel - Wrexham
Thank you so much for your wonderful feedback! We are so pleased to hear that our colleague went above and beyond to ensure you had a stress-free holiday.
All the staff were a joy to deal with
All the staff were a joy to deal with. So helpful, knowledgeable and eager to find the best possible deal for our trip.
27 juli 2026
Antwoord van Hays Travel - Wrexham
Julie,
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and knowledgeable in finding the best deal for your trip.
Kind Regards
Hays Travel Hastings
Fantastic staff and patient
Fantastic staff and patient.
Definitely book again through Hays.
27 juli 2026
Antwoord van Hays Travel - Wrexham
Thank you so much for your wonderful review! We are delighted to hear that you found our staff fantastic and patient. We look forward to helping you book again soon!
Antwoord van Hays Travel - Wrexham
Mrs Mary Northall & Mr Tony Mathias,
Thank you so much for your kind words! We are so pleased to hear that our team was extremely helpful. We appreciate you taking the time to leave such a lovely review.
Kind Regards
Hays Travel Hastings
We booked our holday to Spain with Dion…
We booked our holday to Spain with Dion at the Wrexham branch, she was excellent helping us find our holiday, she matched a price we had been quoted. She was very informative, helpful and friendly. Also was very happy to chat and listen to us.
21 juli 2026
Antwoord van Hays Travel - Wrexham
russell jones,
Thank you so much for your wonderful review! We are delighted to hear you had such a positive experience finding your holiday with us. We appreciate your kind words.
Kind Regards
Hays Travel
Booked a cruise with Hays Wrexham with…
Booked a cruise with Hays Wrexham with Princess cruises.They changed our flight times twice one in November 2025 and again in January 2026,we paid an extra £43 each in November but refused to pay another £50 each in January 2026.Both flight changes meant we had a stopover in Lisbon for 13 hours.No accommodation or even a meal voucher.Hays and Princess cruises are refusing to refund our £150 deposits.Disgusting treatment by both parties.After cancellation of the cruise the girl actually said to us she is a regular cruiser but would never book with Princess cruises.Unbelievable behaviour from Hays.
22 september 2025
Antwoord van Hays Travel - Wrexham
Thank you for speaking with me few days ago.
I understand your concerns and appreciate how frustrating this situation has been.
As discussed, I am still actively reviewing your case and working within the guidelines we are required to follow. Please be assured that I am doing everything within my power to assist you and to seek a resolution with Princess Cruises. The decision not to refund the deposits is currently based on their booking terms and conditions, so I am dealing directly with them on your behalf.
At Hays Travel, we value our customers and I am committed to pursuing this matter and exploring every available option. I will keep you updated as soon as I receive any further information.
Thanks
Liz
Branch Manager
Many places in the world to see.
Your staff are so accommodating when we book our travel.
All my queries are answered.
Always need a holiday to look forward to.
19 juli 2026
Antwoord van Hays Travel - Wrexham
Thank you for your wonderful 5-star review! We are so pleased to hear that our staff are accommodating and able to answer all your questions when booking your travel. We hope you have many more holidays to look forward to!
Kind Regards
Hays Travel Wrexham
First class service from Holly Wrexham…
First class service from Holly Wrexham branch .Our holiday was booked over the phone with no problems .
16 juli 2026
Antwoord van Hays Travel - Wrexham
Thank you for your lovely review and for booking with us again, it is much apricated :) - Holly
The staff are excellent
The staff are excellent, Dion helped us this time to book our Krakow break, she picked a lovely hotel in the centre with plenty of sights and resurants, organised transport from the airport and return journey.
14 juli 2026
Antwoord van Hays Travel - Wrexham
Thank you for your wonderful review! We are so pleased to hear that your recent booking was such a success and that our team could assist you so effectively in planning your trip.
Holly was amazing and found just what…
Holly was amazing and found just what we was looking for,A great service from start to finish.
14 juli 2026
Antwoord van Hays Travel - Wrexham
Thank you for your fantastic feedback! We are so pleased to hear that our team member was able to find exactly what you were looking for and provided such great service from start to finish.
Booked a holiday with Liz who was…
Booked a holiday with Liz who was exceptional listened to what we wanted and found a holiday almost straight away with everything we wanted and more , she is a credit to hays , can see why she is the manager excellent service from start to finish
5 juli 2026
Antwoord van Hays Travel - Wrexham
Hi Steph,
Thank you so much for your wonderful review! We are delighted to hear that Liz provided such exceptional service and found you the perfect holiday. We truly appreciate your kind words and are so pleased you had an excellent experience from start to finish.
Kind Regards
Liz
Lovely staff couldn't do enough for me…
Lovely staff couldn't do enough for me found us a great holiday and a good price too👍😎
5 juli 2026
Antwoord van Hays Travel - Wrexham
Hi Brian,
Thank you for your wonderful review! We are so pleased to hear that our staff were able to find you a great holiday at a good price. We truly appreciate your kind words.
Kind Regards
Hays Travel
Very Helpfull
30 juni 2026
Antwoord van Hays Travel - Wrexham
Hello :)
Thank you for your wonderful feedback!
Kind Regards
Hays Travel Wrexham
We recently visited the hays travel…
We recently visited the hays travel store in Wrexham. We had the pleasure of Holly sorting out our booking for a family of 6. Nothing was too much for Holly, she found us a few different options well with in our price range and made all the necessary
arrangements to make the holiday booking smooth and easy as possible. We can’t thank her enough and 100% recommend Holly and hays travel when booking your next holiday. 👍🏼😁
30 juni 2026
Antwoord van Hays Travel - Wrexham
Hello :)
Thank you for your wonderful feedback! We are so pleased to hear that your booking experience was smooth and easy. We appreciate your recommendation.
Kind Regards
Hays Travel Wrexham
Everyone at the Wrexham branch are so…
Everyone at the Wrexham branch are so happy and helpful. Thanks again to Liz for all the advice we need for our cruise holidays. 10/10 wouldn't go anywhere else to book our holidays.
5 juli 2026
Antwoord van Hays Travel - Wrexham
Thank you so much for your wonderful review! We are so pleased to hear that our team was happy and helpful, and we truly appreciate your kind words about the advice received for your cruise holidays. We look forward to helping you book many more holidays in the future!
Great customer service
You listened to me, recommended a better resort and a 4* hotel within my budget.
Excellent service.
Use the Hays Travel app.
Taken advantage of the currency card.
30 juni 2026
Antwoord van Hays Travel - Wrexham
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect resort and hotel within your budget. We hope you have a fantastic trip!
Very helpfull staff holly was her name
28 juni 2026
Antwoord van Hays Travel - Wrexham
We are so glad we could help.
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