Hays Travel - Yarm Reviews 

Becki was very helpful and patient with myself whilst choosing our holiday

Rashida was very helpful particularly as there was a problem with the Vista system. She was very thorough and helped me in securing a booking for 5

It was made easy for me. Shannon the agent was amazing. Made to feel welcome and relaxed. Definitely recommend her. 😁😁😁I am one happy bunny.

Personal service 2 years in a row used my local shop in Yarm same girl did everything she could to find what i wanted

Just booked Florida for 2026 with Rashida at Hays Travel Yarm, who went above and beyond to help us get an amazing deal for the budget we had. She spent two days checking resorts and flights and even stayed past closing to ensure our holiday was booked when her system crashed and called us to keep us posted that everything was booked. Would definitely recommend Hays to friends and family for holiday bookings.

lady that dealt with joliday brillant
thanks Rashida

Lovely service - can’t wait for my holiday

We visited the Yarm branch to book a last minute holiday with only a vague idea of where to go. Having asked us what key things we were looking for the representative found us the perfect choice

Wouldn’t book a holiday with any other company always polite and friendly
Thank you

Hays Travel in Yarm are my go to travel people.
Always a Friendly service from the girls.
A special shout out for Karen, who has looked after us for our last 4 trips.
Always very patient never rushing you, nothing is too much trouble.
Very knowledgeable, but if she doesn’t know the answer to any questions, very quick to find the answer for you.
I wouldn’t go anywhere else. 5*

From the moment I engaged with Hays Yarm, the process was remarkably quick and easy. Every step unfolded seamlessly, making the entire experience feel refreshingly straightforward. The agent who assisted me was utterly charming—bringing warmth and professionalism to our interaction that put me instantly at ease.
What truly stood out was how genuinely helpful and attentive Becki was. No question went unanswered, and every concern was addressed with patience and expertise. Becki's friendly demeanour transformed what could have been an ordinary transaction into a truly great experience.
In a world where efficient service can sometimes feel rushed or impersonal, this interaction was a reminder that helpfulness and kindness go hand in hand. I left feeling valued and well-cared-for and would enthusiastically recommend this service to anyone seeking support that's both effective and genuinely pleasant.

Absolutely spot on service helped sort the perfect holiday in such short notice also. Would recommend to anyone looking to get on holiday. 10/10 experience with hays travel yarm.

Becky was really helpful and made sure we found the holiday package that was right for us. She obviously cared and wanted us to book a great family holiday. Thanks

I visit the Yarm shop especially to see Olivia but if she is not available all the staff are helpful and informative

All the staff were very friendly at the Yarm branch. The lady who booked our holiday could not have been more helpful...every detail was taken care of and we left the premises Happy Bunnies!!😁😁

My go to agent always helpful and a pleasure dealing with

Fabulous service as usual all the girls are so lovely wouldn’t book our holiday anywhere else would give more than 5 stars if I could nothing is too much trouble for them thanks girls

Always a first class service at Hays Yarm. Patient and efficient staff who listen to your requests and act accordingly.Olivia was excellent and very reassuring.

First class service, the staff working so hard to get things sorted, couldn't be any better.
Thank you