Heamar Company Limited Reviews 

I purchased a daylight lamp about 14 months ago from Heamar, and it developed a fault. The lamp manufacturer offered a two year warranty and so I contacted Heamar. They were very helpful and confirmed that they would be able to replace the lamp as I really liked the original product. They kept me very well informed throughout the process with the replacement arriving within a few days.

Fantastic customer service! Will definitely be using Heamar as my first point of call for any additional products.

I waited a week before they told me one of the items I orderd was discontinued by the maker, I agreed to go for a similar item they suggested to me, then realised they did not have it in stock either. Waited two weeks for it to be shipped, received the wrong item. Then they asked to pay for the return to get a refund. So called them again and they said they will arrange a collection, have to wait for my refund for another few days... chaotic!

I had never heard of Heamar until it came up in search results while browsing for a specific set of pliers. The prices were much better than what I had found elsewhere! I did a bit of research on the company before ordering. I ordered in the evening, and in the morning customer service messaged me that an item (or more, it wasn't specified) was on backorder, and I was given the option to wait or to cancel. I opted to wait as it wasn't urgent. I received multiple emails over the following days keeping me up to date on when delivery was expected.
Seeing that the order hadn't yet shipped I messaged customer service to request if one item could be canceled. Customer service promptly removed the item from my order and issued a refund for that part, and my order was at my doorstep within two days.
Heamar's customer service is excellent. I'm very pleased and would order from them again.

I purchased a reading lamp about 16 months ago from Heamar, and it developed a fault. The lamp manufacturer offered a two year warranty and so I contacted Heamar. They were very helpful and said they would be back in touch after they had contacted the manufacturer.
Within two days they contacted me to confirm that they would replace the lamp. They did not require me to return it, but accepted my word. They even offered a refund, but I really liked the original product and so opted for a replacement. They kept me very well informed throughout the process.
Today an updated and improved version of the original lamp arrived for no charge.
This is outstanding customer service, and rare in today’s world. Heamar will be my first choice destination if I require any products they sell. Very well done indeed!

Cannot fault!

Excellent service, great prices with free 2 day shipping.

Part of my order was out of stock so they kindly split the shipping so I could receive the majority sooner rather than wait which was great. Then to my surprise the rest of the order arrived via 1st Class Recorded post 2 days later on Saturday, again somehting they did not have to do.

I will definately be going back for more!

Good prices but woefully slow delivery with poor communication along the way. Only use if you are prepared for a LONG wait!