Hearfit Reviews 26

I am trying to receive a refund for a product that could not be delivered. The customer service with Bernie has been atrocious and I have received no to little follow up. I do not recommend this company

Unfortunately, I have found dealing with Hearfit very disappointing. I received, trialed and sent back a Noise Cancelling Quieton Earbud Set all within Warranty period.

Without going into details .. I am still seeking a refund.

Response times have been less than optimal. Delays seem to relate to Bernie sending the unit back to his QA team who assess for damage.

I was advised that unit was "used". This is ridiculous because one is entitled to trial the buds within 30 day warranty period.

I was also advised that foam tips were damaged. I requested photographic evidence but no evidence received. These Comply foam tips are very sturdy and robust and what Bernie Smith didnt mention is that replacement tips are available.

I am proceeding with appealing Paypals decision to close case due to expiry of 30 day warranty period (due to seller's delays not mine..I have been sending multiple emails again and again). I will also be appealing through my country's consumer protection schemes and also via Canada's consumer protection processes.

I strongly advise against doing business with Hearfit.ca.
I purchased Quieton ear plugs from Hearfit.ca in April 2025 and returned them within two weeks. Their return policy states that if the return is not due to a defect or shipping error, the customer is responsible for the full cost of return shipping. I paid UPS $35.80 to ship the product from the U.S. to Canada, but the package was marked “receiver did not want – refused delivery.”
When I contacted Hearfit.ca, their representative, Bernie Smith, claimed the issue was UPS’s fault—even though tracking showed the package had been received by Hearfit.ca. I was forced to return the product a second time via FedEx, paying another $36.56 in shipping.
On June 26, 2025, I was told their QA team was processing my refund. Since then, I have called their office twice (no option to speak to a live person), left multiple voicemails, and sent numerous emails—all with no response.
As of today, I am out $302.08 for the product plus $72.40 in shipping costs—a total loss of $374.44.

I ordered QuietOn 3.1 earplugs from HearFIT World on February 6, 2025. The item was shipped via UPS, but tracking stopped on March 4 in Mexico City. UPS investigated and issued a claim to the sender on April 14.

Despite contacting HearFIT World and filing a complaint with the Better Business Bureau on April 26 (which they received on April 29), I’ve received no response, no product, and no refund.

This experience shows a clear indifference to consumer rights. All of this really happened, and it matters to me. I believe others should be aware before buying from this company, as it could lead to frustration and lost money.

I’ve since contacted SoundlessTech, the company behind QuietOn, to find a trusted distributor moving forward.

I received the product which was back order from the manufacturers . Hearfit kept me updated on timely manner on shipment.

I ordered a headset from this seller through BestBuy and had to file a case through Paypal to get the order shipped. After waiting 3 weeks, the headset arrived and it was defective. I requested a return and never heard back from Hearfit. I filed another case through Paypal and will be returning the useless headset. Thank you Paypal.

Now I am out of pocket for the return shipping. Stay away from this dishonorable and deceitful joke of a company.