I went researching for a garden playhouse for my autistic little granddaughter. I wanted something strong and durable but with room for her to have her own little space too. I found Koala Play with He... Toon meer
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Lees wat reviewers zeggen
Bella absolutely loves her new house can’t get her in from her private little place so well made and know last years x
Bedrijf heeft geantwoord
We purchased the Bosse Play Unit from Hennessy’s a number of years ago for our then 2 and 4 year old. The unit just keeps on giving! We’ve recently added some new accessories as our children have gro... Toon meer
Bedrijf heeft geantwoord
We bought a playset from Hennessy timber group. The whole frame rotted within 3 years even though it’s treated timber. Tried to contact them with photographs and was going to purchase a replacement fr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Koala Play, we bring families together through outdoor fun! Formerly known as Hennessy Outdoors Play Range, we’re proud to continue the same trusted Irish heritage and customer-first service — now with a fresh new name and even bigger range. Based in West Cork, we’re Ireland’s leading provider of premium wooden playhouses, swing sets, climbing frames, trampolines, and kids’ ride-on vehicles, designed to inspire active outdoor play and imagination. We’re passionate about quality, safety, and Irish service — every order is backed by friendly support, nationwide delivery, and hundreds of verified customer reviews that reflect our commitment to excellence. Whether you’ve shopped with us before as Hennessy Outdoors or are discovering Koala Play for the first time, you can trust that the same team, same care, and same exceptional standards remain at the heart of everything we do. Fun Starts Now!
Contactgegevens
Ahamilla, P85TH27, Clonakilty, Ierland
- 086 268 8392
- info@koala-play.com
- www.hennessyoutdoors.ie
4,5
Uitstekend
389 reviews
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Heeft 66% van zijn negatieve reviews beantwoord
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Still waiting for my order
Still waiting for my order. They were sent wrong parts. Will update when order arrives
Update: was told would arrive 1st week of April. No surprise it didn't come really. Was told dey would ring today Tuesday the 11th of April with delivery date when I enquired why it didn't arrive 1st week of April. We shall see if that phone call comes.
28 februari 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Seamus, apologies for the wait in getting this out to you. We have had a delay with arrival of the product. One of our team members has tried calling you this morning. The product will be back in stock next Wednesday 19th April and we will have it shipped out to you in 3 to 5 working days. Again apologies for the delay with your order. If you would like a full refund on the order we can organise this for you today.
Kind regards,
Hennessy Outdoors
Fantastic company to buy from
Fantastic company to buy from! Lovely delivery driver,so chatty and friendly excellent standard of customer services, 10/10 would HIGHLY recommend this company! Will buy again knowing that you get good quality and genuine nice people your buying from
28 februari 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Joseph,
Thank you for taking the time to leave us such a great 5 star review and lovely feedback, we really appreciate it! We will make sure to pass on your compliments to our delivery driver. We look forward to your future orders with us. We would love to see some photos or videos if you get a chance. Thanks for your order.
Kind regards,
Hennessy Outdoors
Really happy with our recent purchase…
Really happy with our recent purchase of the Bosse Play Unit. Kids absolutely love it. Very fast delivery couldn't fault anything. Highly recommend Hennessy Outdoors.
24 februari 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Ann, thanks a million for your star review and feedback on the Bosse Play Unit. We are so happy you were pleased with the fast delivery. We would love to see some photos or videos if you get a chance. Thanks for your order.
Kind regards,
Hennessy Outdoors
Easy to order and pay online
Easy to order and pay online. Delivery was prompt and exactly as stated.
1 maart 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi there, thank you for taking the time to leave us a 5 star review, we really appreciate it. We hope you're happy with the picnic tables. We would love to see some photos of them if you get a chance. We hope you order with us again in the future.
Kind regards,
Hennessy Outdoors
Easy to deal with
Easy to deal with. Items arrived earlier than expected. Used one of the recommended people on Hennessey's website to assemble the unit. Top job, really pleased with outcome.
21 maart 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi David,
Thanks so much for the super feedback on the Charlie Play Unit and delivery. We are aslo delighted you were happy with the service provided by our assembly partner. We would love to see some photos or videos if you get a chance. Thanks for your order.
Kind regards,
Hennessy Outdoors
Highly recommend
Highly recommend Hennessys. There customer care and quick delivery service is fantastic. I bought the Bosse swing set awhile back for my two kids. Great quality, kids love it especially the nested swing seat. Will definitely be hearing from me in the future.
2 maart 2023
Review zonder uitnodiging
Antwoord van Hennessy Outdoors (Koala Play)
Hi Sarah,
Thanks so much for the 5 star review and the great feedback on our delivery and customer service. We are delighted to hear the kids love the Bosse Play Unit and Nest Swing. We look forward to your future orders with us. We would love to see some photos or videos if you get a chance. Thanks for your order.
Kind regards,
Hennessy Outdoors
Henry play unit - 5 Star Recommendation
Purchased the Henry play unit. Excellent quality product. The staff was so helpful and the driver couldn’t do enough when it was delivered.
Very happy with the company overall so I will be using them again and I’d highly recommend them.
16 februari 2023
Review zonder uitnodiging
Antwoord van Hennessy Outdoors (Koala Play)
Hi Barry,
Thanks so much for the great reviw on your Henry Play Unit. We are so pleased you are happy with the quality and the delivery service. We will be sure to pass on your compliments to our driver. We look forward to your future orders with us. We would love to see some photos or videos if you get a chance. Thanks for your order.
Kind regards,
Hennessy Outdoors
Easy Order and Delivery
Easy order and quick delivery. Driver was so helpful and friendly and the set looks great. Absolutely will order from them again.
1 februari 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Aoife,
Thank you so much for taking the time to leave us such a great review. We are delighted you are happy with the Tiger Junior Play Unit and with the quick delivery. We will make sure to pass on your kind words to our delivery driver. We would love to see some photos or videos if you get a chance. Thanks for your order.
Kind regards,
Hennessy Outdoors
I ordered a slide and payed for delivery but fastway rang me and said they can't deliver it cause its too big so I had to collect it myself in new Ross so I was my delivery money back. It cost me 20
Fastway would not deliver the slide. They said its too big. I had to collect it myself in new Ross. Can I have my 20 euro delivery back. . Thanks helen roche
11 januari 2023
Antwoord van Hennessy Outdoors (Koala Play)
Hi Helen,
Thanks for your time on the phone just now. As discussed we have refunded you the delivery fee for your order. Thank you for bringing this to our attention. We are extremely disappointed with the service provided by the 3rd party courier and are following up on this with them to ensure it should not happen again. We thank you for your order and hope you will order from us again in the future.
Kind regards,
Hennessy Outdoors
Arrived on time and no problems
20 december 2022
Antwoord van Hennessy Outdoors (Koala Play)
Hi Siobhan,
Thank you for the 5 star review, we really appreciate it. We hope the kids enjoy the Rainbow NEst Swing and Toddler Grow Seat. We would love to see some photos or videos if you get a chance. Thanks for your order.
Kind regards,
Hennessy Outdoors
Got a darker buggy for my son for…
Got a darker buggy for my son for Christmas! Customer service was amazing and fast delivery! Also the quality of the buggy is insane!
25 december 2022
Review zonder uitnodiging
Antwoord van Hennessy Outdoors (Koala Play)
Hi Joanne,
Thanks so much for taking the time to give us your feedback on the Dakar Buggy. We are delighted you are so happy with it along with the customer service and delivery. We hope you had a great Christmas. If you get a chance we would love it if you could send us on some photos or videos of it. Thank you for your order.
Kind regards,
Hennessy Outdoors
Great product
Great product, delivered on time. I was updated when the driver was late due to ice and harsh conditions. Very happy with the double swing.
16 december 2022
Antwoord van Hennessy Outdoors (Koala Play)
Hi Alexandra, thanks so much for the 5 star review. We are so pleased you are happy with your new Urban Jungle Double Swing with Toddler Seat. We always do our best to keep our customers updated on their delivery. We would love to see some photos or videos of the new swing set if you get the chance? Thanks for your order with us.
Kind regards,
Hennessy Outdoors
Terrible experience.
Terrible experience.. I was going to refrain from a review but seeing as you invited the review I will respond. Paid over €600 for a very important item in November on the reassurance they were in stock & promised the item would be on a delivery run late November/early December. Then told I’d have it by 25th. No sign and I had to follow up repeatedly about twice weekly for it to be let slip that there were delays at cork port. I cannot understand how
That was a factor for my purchase as I was told it was in stock at the time I purchased. I offered a refund.. I’m not sure how that works for a 5 year old Christmas morning..
Thankfully we found a business that does honest business & purchased the item elsewhere. The Only positive was my request for a bank transfer refund was accepted. I have a feeling this helped sort out an item that was over sold and hopefully help another family that was led up the path. Will never shop here again.
16 december 2022
Antwoord van Hennessy Outdoors (Koala Play)
Hi Jennifer,
Firstly we would like to apologize for the poor experience that you had when purchasing from us as this is not the high level of service we normally provide to our customers as you can see from our Trustpilot rating.
We did have a supply of this product which sold out quickly and we had a slight delay on the second batch of product.
As we mentioned to you on the call we would have certainly had the item delivered to you before Christmas Day but instead, you decided to opt for a refund for the item which you were completely entitled to.
We can assure you that this product was not oversold and every customer that ordered this product for Christmas got it delivered in time for Christmas Day.
Thank you for your feedback and we have taken this onboard.
Kind regards,
Hennessy Outdoors
Paid €100 deposit on a pink vespa sold to someone else
Paid €100 deposit on a pink vespa on the 29th of October. I was assured it would be there when I went to collect and it did not matter how close to Christmas I waited. Today i was told they oversold but everyone else got sorted but not me because an email did not go out internally! I do not believe in luck, just incompetence and clearly the staff are poorly trained in the systems to not be able to verify the stock you have. Management need to step up and take responsibility for having poor policies and procedures in places to protect incidents like this occurring. The staff member could not even tell me who the manager was. Stuck now less than a week to Christmas to source an item that's not available! Beyond disappointed
19 december 2022
Review zonder uitnodiging
Antwoord van Hennessy Outdoors (Koala Play)
Hi there, our sincere apologies for the error with your item you reserved. As you can see from our previous reviews we always endeavor to provide our customers with the best service possible. Unfortunately on this occasion, the item was sold without the staff member knowing it had been reserved. We accept full responsibility for the error and have taken the necessary steps to ensure this will not happen again.
Kind regards,
Hennessy Outdoors
Antwoord van Hennessy Outdoors (Koala Play)
Hi Andrew,
We are so pleased you were happy with the delivery and we will pass on your feedback to our delivery driver. We wish you many years of happiness with the Tiger Junior Play Unit. If you get a chance we would love it if you could send us on some photos or videos of it. Thank you for your order.
Kind regards,
Hennessy Outdoors
Lovely to deal with
Lovely to deal with. Prompt delivery. Swing not set up yet but looks really good. Delivery driver is a credit to the company, lovely man and very accommodating.
6 december 2022
Antwoord van Hennessy Outdoors (Koala Play)
Hi Zita,
Thanks so much for the 5 star review. We are thrilled you were satisfied with the delivery and will be sure to pass on your compliments to our delivery driver. If you get a chance we would love it if you could send us on some photos or videos of your Urban Jungle Double Swing Set when it has been set up. Thank you for your order.
Kind regards,
Hennessy Outdoors
Customer service
Customer service for me is what stood out the most. Firstly I was in contact with Amy and she was very helpful. Secondly, our delivery guy, unfortunately I can't recall his name 🙈 who had travelled all over the country that day with deliveries was so so friendly.
8 december 2022
Antwoord van Hennessy Outdoors (Koala Play)
Hi Hazel,
Thanks so much for the fantastic feedback. We will make sure to pass on your kind words to Amy and our Darren our delivery driver. We hope you are happy with the Kids Ride On Licenced New Holland T7 24V Tractor. We would love if you could send us on some photos or videos at Christmas of it. Have a very happy Christmas.
Kind regards,
Hennessy Outdoors
Highly recommended
First time shopping with them. Parcel arrived quickly and was exactly as described. Well packaged for protection (leave time to unwrap and have strong scissors!!) really happy and will shop again!
18 november 2022
Antwoord van Hennessy Outdoors (Koala Play)
Hi Sandra,
Thanks for the 5 star review, we are delighted that you are happy with the Impala Cruiserboard and protective gear. Thank you for your order! If you get a chance we would love to see some photos or videos.
Kind regards,
Hennessy Outdoors
Brilliant Company A++
I asked for the other be be a shipped as soon as because it was for a birthday present and they honoured this A++
10 november 2022
Antwoord van Hennessy Outdoors (Koala Play)
Hi Aoife,
We are so pleased that you are happy with the Henry Play Unit and with the fast shipping time. We always do our very best to meet our customers requests when possible. If you get a chance we would love to see some photos or videos.
Kind regards,
Hennessy Outdoors
Delivery man was brilliant and product…
Delivery man was brilliant and product arrived promptly. Very easy to set up. Perfect.
26 oktober 2022
Antwoord van Hennessy Outdoors (Koala Play)
Hi Katherine,
Thank you very much for the 5 star review. We will make sure to pass on your compliments to our delivery driver. We are delighted that you are happy with your new Isola Heavy Duty Double Swing Frame and would love to see some photos or videos if you get a chance.
Kind regards,
Hennessy Outdoors
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