Henry's Reviews 69

Terriable online ordering experience.

Ordered a camera which was shown as "available online" waited, some items shipped, the camera itself was delayed. Received an email 4 months ago apologizing and explaining the situation of why the camera was delayed. Assured me the camera would ship soon.

2 months later, multiple emails with CS, all assuring me the camera was going to ship soon. I check their online inventory and they have units available in other provinces...
I'm cancelling the order, waste of my time, I can literally pickup the camera from 5 local stores (Bestbuy, broadway cameras, London drugs etc)

Avoid! No long buying anything from these guys

I purchased a camera bag which displayed $100 off (on sale for $99). When the sale was done, the price should have been back to regular $199, however, it is now showing $149 which means false avertissement. Henry's should have displayed save $50 and not $100 Beware of the pricing with Henrys. After spending over $10,000 at Henrys, I am now going elsewhere.

Sent an incomplete open box item (supposed to have all the parts) and their online customer service is terrible. Their response standard is 5 days but their return standard is only 15 days!
Won't be ordering from them again.
Also, the 2nd item in my order is still showing processing 7 days later.....
It was listed as in stock online
I think Henry's has gone to $h!t since being purchased by private equity in 2023.

I had 4) 5x7 prints done. The clerk trimmed the photos and handed them to me. He misstakingly left one of my prints on the counter. I drove home only to find one print missing. When I call they said "Oh yes, here it is on the counter". They refuse to send it to me in the mail. I will have to drive back there to pick it up. This is poor customer service. I will no longer be a customer. If you order on line prints, they mail them to you.

Online purchase review. Bought a Hoya variable ND filter and on arrival I discovered the small "dedicated knob" to turn the filter was missing from the packaging. Started a service ticket online.... emailed after 1 week as follow up.....waited another week and called the store in Ontario where the item was shipped from. Individual at the store answered promptly, but was quick to state they didnt deal with online returns and I had to initiate a service ticket online. I advised I started one weeks prior and that was for the reason of the phone call. I was informed " they must have a backlog and I had to patient. Sent another email a few days ago but I have given up and happy this was only a $220 purchase. At this point have opted to fabricate my own piece.

Very terrible service and will never buy from again. My next $3200 lens purchase will be through another retailer.

You guys can go kick rocks. 🪨

I don't know how they're still in business. They're like if the car dealership everyone hates having to deal with was a camera store. We'll be opening up a complaint with the Better Business Bureau later.

Their customer service is terrible, and little things on their website that would make a big difference to the customer experience aren't done. Little fees get added on at check out that aren't mentioned before that. Things are advertised on their website with prices included, that you can't spend gift cards on, with no notice of this.

I promised myself after my first experience with this company I would NEVER go back, unfortunately, my partner didn't get the memo and bought me a huge gift card from them for Christmas. And every single day I check Henry's website and hate my life because of this gift card.

The one item I did find, that I thought I might like, ended up being sold out by the time customer service gets back to me (which takes days between replies).

Knowing I have to deal with this company makes me miserable and it makes me feel really guilty that my partner wasted her hard earned money on supporting this place because thought she was doing something nice.

Stay away, and don't buy your partner gift cards to this place. There are other, far more transparent, and more fair camera shops that deserve our support. Not this place.

I cannot say enough positive things about the 3 staff at the Oakville Henrys location I just visited to get my camera fixed. They were pleasant, helpful, resourceful and persistent to find a solution to my problem. Rare customer service these days. Thank you Henrys.

Ordered a camera off of Henrys.ca recently. The camera was much lower quality than described. Customer service never responded and now I'm out $100. Do not buy from them!

This review is specifically about online orders placed through henrys.com, not in store purchases.

I received the wrong product for an online order and was unable to get support to resolve it. Phone support has been removed. The advertised “live chat” does not connect to an agent and silently creates a ticket with no response. Emails and web form submissions go unanswered for days.

Despite providing full documentation and following all instructions, there was no acknowledgement or human response within the stated timeframe. At this point, the only remaining option is a credit card chargeback.

This is not acceptable customer service for an established retailer. If you need support, accountability, or timely resolution, I strongly recommend not ordering online from Henry’s.

Buyer beware, a terrible experience!

I was a client at Henry's for over two decades. Never again. I have spent tens of thousands of dollars there as a professional photographer. They no longer have any customer service. They use a fly by night delivery service (Uni Uni) whose customer service is even worse than Henry's if that's even possible. I cannot get my order and I cannot contact a human at either the delivery company or at Henry's. Henry's no longer lists a phone number. You cannot contact anyone for support. You are literally on your own with no recourse. Worst experience I've had in years. I will never, never, never do business here again. They should be embarrassed.

Ordered a camera and lens online. Big mistake. The website glitched and they charged my card but there is no confirmation of my order. There is no PHONE customer service, which is just ridiculous. The online 'live' chat is not even close to live. Their email says I need to wait 2-3 business days for a response. I mean WTF. This is Canada's crappiest camera store. Go to Vistek.

I bought a used camera on the website; paid for it and everything. Only to be contacted a few days later saying the product was unavailable, most likely it has already been sold to someone else. Terrible experience.

I've never had an experience with a business like this before. I ordered a camera from Henry's online weeks ago and they have completely ghosted me. No customer service line, no responses to email or their web chat! They've charged my card in full and I have no idea if/when I will be receiving my order. I bought this camera for a once in a lifetime trip later this month. I can't believe this is a Canadian-owned company. DO NOT buy from Henry's online!

I ordered a lens that is supposedly in stock. It has been two weeks and it still has not shipped. Their customer service in non-existent. Three emails and no response. Tried their chat line but nobody home. DO NOT BUY ANYTHING FROM THEM!!

Just adding up my experience to what was already said here. Awful experience. I ordered 3 lenses from the website last Sunday. Site kept on crashing everything I was trying to submit my order so I gave up but then the fraud dept from my credit card called saying one payment went tru and they blocked 2 other transactions. So that part was then sorted out. One payment of 1083$ was completed. Then I thought it was bizarre I didn’t receive anything from them. A confirmation or an invoice, nothing. I waited few days and still nothing but still the money gone from my account. So I called. I was surprised the person on the phone barely listen. When you buy something you expect costumer services. So all he said is to go inline send a message and it could take 48 hours to get a response. That’s it. I found the experience very unpleasant indeed.now I am trying to get support via online support but I get responses from AI. Not exactly what I need. I guess I will try to get this cancel via my bank and for sure never deal with that company anymore.

Today is 25 days that has passed from my purchase of a Tamron lens in Kanata store in July 10,2025 the lens has been shipped to a wrong address in Richmond Hill ,Toronto after almost 4weeks not only I don't have the lens , also I do not have a clear answer ,or refund , The customer care didn't contacted me and and the store does have authority to refund , this is horrible experience , that all customers be aware of buying product from Henry's that is exists in the inventory of the store you are purchasing., Hossein Anvari

Unhelpful customer service and endless junkmail without consent after contacting them for support. I have asked them to stop sending spam but they have ignored this.

Placed an order 3 weeks ago that is still pending. For a week now I’ve been trying to contact them to update me or cancel it. No response, no phone number I can call. Horrible customer service.

These guys are professional and honest. I imagine 8 out of 9 times you’ll get sensational customer service!

My review is about ordering prints on line.
Compared to another popular photo printing site, Henry's does a much better job with prints. The quality of the paper is nice. Prints more of the actual picture than the other place.
Henry's is where I will have all my prints done from now on.