We were charged over $300 when we returned the rental car from Logan to Htfd for something another renter caused. Very disappointed in Hertz. We will not be renting from Hertz. We had no problem leav... Toon meer
Locatie
Wijzig locatie156 Tomahawk Drive, Building 42 A, 2128 Boston, Massachusetts, US
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Lees wat reviewers zeggen
The vehicle I had needed new wiper blades badly. I asked Lilly if they could replace them when I picked my vehicle up from Boston Logan and she said she couldn't help me with my request. It was an eas... Toon meer
Leaving the rental lot after the pick up of the vehicle from the assigned area took awhile. The booth agent was having a hard time doing what he needed to do to release the vehicle. Good news his atti... Toon meer
Very friendly check-in staff. Ability to sort-of get the car we needed. Easy heading out. But you do need for yiur staff to understand how crazy it is to leave the airport and get on the interstate... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contactgegevens
156 Tomahawk Drive, Building 42 A, 2128, Boston, Massachusetts, Verenigde Staten
- (617) 568-5200
Your Car Rental Deals, News & Offers
3,9
Goed
407 reviews
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The actual car was fine but obnoxious Customer Service person
The actual car was fine. The man running your checkout booth at Boston. Logan airport was one of the most obnoxious Customer Service people I’ve encountered in a long time.
21 oktober 2026
Very friendly Hertz check-in staff; terrible rental car airport bus
Very friendly check-in staff. Ability to sort-of get the car we needed. Easy heading out. But you do need for yiur staff to understand how crazy it is to leave the airport and get on the interstate. They need to be aware of what that is like for their customers. And you should also work with the buses that take people from the airport to your building because ours took more than a half hour, in a very hot and sweaty overcrowded bus, to get us to you. Logan has become an overly complicated mess for people flying in from elsewhere. Help them fix it! 😁
17 oktober 2026
The low tire pressure light kept coming…
The low tire pressure light kept coming on and I brought the car back over 24 hours early, and did not get an adjustment reflected on the bill. This is bad policy, IMO.
17 oktober 2026
The car was easy to obtain
The car was easy to find. The self-checkout was effortless. I was on the highway in about 20 minutes from the time I entered the building.
Return was also easy.
13 oktober 2026
Didnt check car in until 24 hours after…
Didnt check car in until 24 hours after my return, charging me an extra day. 5 stars otherwise, but this is a big trust issue for me.
20 oktober 2026
Problem free
Almost ran out of car to choose from but very convenient process, problem free.
15 oktober 2026
Poor check in
Poor check in, paid for Maxima - got bait and switch Altima. That is being nice on what took place.
19 oktober 2026
We were charged over $300 when we…
We were charged over $300 when we returned the rental car from Logan to Htfd for something another renter caused. Very disappointed in Hertz. We will not be renting from Hertz. We had no problem leaving Logan, when vehicle was approved for rental. We were harassed with emails and texts, so paid under duress for the other renter’s issue.
19 oktober 2026
Car was due for service and was given…
Car was due for service and was given to me. I left the lot and then realized. Car under performed.
11 oktober 2026
Great experience returning the vehicle
Car was ready. Name was on the board. And best part was on the return…the attendant drove me to my terminal (so I didn’t have to take the bus). Nice touch!
16 oktober 2026
Jennifer the customer service…
Jennifer the customer service representative took the time to respond about my concerns
15 oktober 2026
From the moment we approached the…
From the moment we approached the rental counter at Boston Logan Airport it was a great experience! The attendant was very helpful and when we left the garage the final attendant was MAGNIFICENT (that’s his favorite word and we loved him!!!) I love renting from Hertz and have NEVER had an issue!
15 oktober 2026
Pick up and drop off was easy!
Pick up and drop off was easy!
However the car was due for an oil change so we had to stop and check the oil and add some
15 oktober 2026
Wiper blades were shot! Lilly was no help!
The vehicle I had needed new wiper blades badly. I asked Lilly if they could replace them when I picked my vehicle up from Boston Logan and she said she couldn't help me with my request. It was an easy fix and a definite liability for Hertz. I experienced one and a half days of rain and considered paying to change them myself. Your employee Lilly was a great disappointment. She could benefit from additional training in basic customer service skills.
17 oktober 2026
From check in to our return
From check in to our return, the process was simple,quick and efficient.
Thank you
17 oktober 2026
Had the vehicle we wanted ready
Had the vehicle we wanted ready. No lines on check in or check out.
17 oktober 2026
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