I visit the Great Neck location quite often. The staff is always friendly and the rental vehicle is always ready for me upon arrival. Having a Hertz Gold profile which contains your vehicle preference... Toon meer
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Group at the desk refuses to smile, but thats standard in the greater NYC metro area. Customer service is a lost art, good with that. The transaction was quick and easy, car was ready and I was on t... Toon meer
I am always satisfied when renting with hertz
They don’t have my car at the time of the Rental plus the girl at the counter in the great neck location was rude. The worst customer service ever that girl is not meant to work with you guys. She’s v... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contactgegevens
225 Northern Blvd, 11021, Great Neck, New York, Verenigde Staten
- (516) 482-5880
Your Car Rental Deals, News & Offers
3,8
Goed
13 reviews
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I am always satisfied when renting with…
I am always satisfied when renting with hertz
15 oktober 2026
Un professional staff at front desk
Un professional staff at front desk, too lazy to pull up car in front, have to go all over to the parking lot to locate the car, then the car doesn't have keys inside, have to go back to office again to get the keys from them, she was looking at another staff and was smiling. Car had very bad smell, trunck and passenger seat was not cleaned. Had bad experience!! Have to return the vehicle in between of the reservation as I was not able to drive the car in smell and with all that things. Also, I didn't want to clean the vehicle myself as it was not my duty to do. I want my refund else I have to file a complaint and dispute this with my bank. I got headache because of the smell, have to go to doctor for meds.
13 oktober 2026
They don’t have my car at the time of…
They don’t have my car at the time of the Rental plus the girl at the counter in the great neck location was rude. The worst customer service ever that girl is not meant to work with you guys. She’s very rude and bad attitude. I hope I never gotta come back to great neck location and then they cancel my reservation. So very bad experience. No recommend that location.
9 oktober 2026
The HERTZ employees did an amazing job…
The HERTZ employees did an amazing job ! Thank you Ladies
19 september 2026
GREAT service at Great Neck.
I visit the Great Neck location quite often. The staff is always friendly and the rental vehicle is always ready for me upon arrival. Having a Hertz Gold profile which contains your vehicle preferences and payment methods makes renting fast and easy.
3 september 2026
Hertz Corporate to review financial requirements and disclose all charges
Group at the desk refuses to smile, but thats standard in the greater NYC metro area. Customer service is a lost art, good with that. The transaction was quick and easy, car was ready and I was on the road in 5-10. Good time start to finish. The only open issue "all customers" have with Hertz, the hold for an additional $200-300, and the limited use of a debit card. Hertz needs to be forthcoming with the exact details regarding the finical hold on your card, itemized on the prefrontal email and confirmation. The customer should know exactly what they are being asked to pay for despite it being a "HOLD". The other piece is the debit card, they are the only business in North America who doesnt accept a debit card, which is cash. This makes almost no sense. Time to enter the twenty first century as a company and accept all payment methods.
28 augustus 2026
Amazing customer service
Amazing customer service. I couldn’t believe I was in and out faster than a check in at an airport. Staff who took care of me was so nice
25 juni 2026
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