Generally the rental experience was as usual. However, there have been a couple of times where I have left something valuable in the car and attempts to recover it are pretty much useless. I recently... Toon meer
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Lees wat reviewers zeggen
I have always had best of the experiences with Hertz. When a car I had reserved was not available, they always upgraded to a better one without charging me extra. Pickup & drop off is like a breeze.... Toon meer
Tyrone went out of his way to bring us our personal items that were accidentally left in our rental car.
Easy check in, guy at counter was nice and made sure my registration was on my account. Even easier drop off and no surprise charges.
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contactgegevens
17314 Palmetto Pines, 77032, Houston, Texas, Verenigde Staten
- (281) 209-6700
Your Car Rental Deals, News & Offers
3,7
Gemiddeld
88 reviews
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Gold vs Guest
Easy check in, guy at counter was nice and made sure my registration was on my account. Even easier drop off and no surprise charges.
8 september 2026
Tyrone went out of his way
Tyrone went out of his way to bring us our personal items that were accidentally left in our rental car.
7 september 2026
Breez if you are a gold member
i am a gold member, it is a breez picking up the car at Houston IAH location.
8 september 2026
Requiring $500 deposit on a Business…
Requiring $500 deposit on a Business card , which I though was excessive but I agreed to at 1 am , you also required a return fare ticket which I did have ( but sometimes I don’t since I don’t always know the extend of my stay ) . The deal breaker was your requirement for credit check . At that point I used my personal credit card ( though it was business trip )
Never again, stop contacting me with your promotional deals and satisfactory survey STOP STOP
10 september 2026
I reserved fully electric car
I reserved fully electric car. With skip to charge it. When i got there, the car only had 80 miles of charge. I was then a provided with hybrid car.
10 september 2026
everything was great until I returned…
everything was great until I returned the car. after they had sent a claim form for me to fill out stating it was damaged!! I didn't have any damage to my doing. and I didn't notice anything. I mean I was standing there when they inspected the car and nothing then to get this email!! the car wasn't cleaned properly on the inside at all really. the person that was supposed to do the check before I rented it dropped the ball. big time. I never had a bad experience until then. I am really disappointed . now because someone not doing there job you want to maybe charge me!! I checked the vehicle and I didn't notice anything that would stand out. next time I will go live when I rent a car then I will have some real proof. 🙄
7 september 2026
So many overcharges
Charged me for 2 extra days after the car was returned. Then overcharged me for the toll pass and then overcharged the tax. It was a really bad experience. Took 4 phone calls to get it straight and I still don't have faith that I wasn't overcharged.
6 september 2026
Ultimate convenience!
The ability to choose the vehicle and drive out seamlessly makes the experience even better!
9 september 2026
I am a gold member and have been…
I am a gold member and have been renting from Hertz. The allocated vehicle was not meeting my needs and I requested for change of vehicle but the ground staff refused to do it
9 september 2026
No counters is the best
No counters is the best, just train your people better to not block exits with other cars.
5 september 2026
Excellent as always!!!
I have always had best of the experiences with Hertz. When a car I had reserved was not available, they always upgraded to a better one without charging me extra.
Pickup & drop off is like a breeze. Quick & easy
8 september 2026
Friendly customer service and the whole…
Friendly customer service and the whole process was a breeze.
5 september 2026
it was a great conversation
Loved my experience. They were so very helpful when my ID was expired. They helped me print the temporary one.
7 september 2026
Great experience and customer service
7 september 2026
The worst services
The worst services! customer services by phone never helped also I am still waiting my refund !
2 september 2026
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