Hertz - Kennesaw - Cobb Parkway NW Reviews 

Staff was great to work with

This may be one of the worst run companies I have ever had the displeasure of dealing with. Seriously - check out the Google reviews before booking - they are true! Will take reservations for cars they do not have. Waited over 2+ hours before finally giving up. Completely incompetent organization.

This Hertz location is my preference when renting cars for my business. From management to the staff, our business dealings have always been pleasing and professional! Keep up the good work, Cobb Parkway and look forward to future endeavors!

Thanks - will you Hertz again at this location

Was able to switch out my vehicle with no issues. Great customer service representative

The Customer Service girl, Aiesha, was articulate and friendly! I will definitely go back.

Great customer service

Kiesha is the best! The hertz app and website have a problem with overbooking, often times it will allow patrons to book vehicles that aren’t available at the location they intend to pick up from.

This happened to me but Kiesha made accommodations that got me in a suitable vehicle in a commendable amount of time. She’s a pleasure to work with because she’s dedicated to giving excellent customer service.

Good car, easy to rent, car was clean when received. Slight delay in returning due to lack of staff at facility on the date of return. Lot was also small and very crowded with cars.

This is a great location, they get you in and out. Great customer service, I would highly recommend coming to see them!

The staff/customer service were extremely courteous, and professional. However, my only negative criticism is that this particular Hertz location did not allow overnight parking. I had a doctor's appointment that would have delayed my return outside of the half-hour extended return period without incurring additional charge. I thought I could solve my delimma by leaving my car on the premise overnight and return the rental earlier than the contract due time but no drop off box and no overnight parking on the premise. For future rental, I,m quite sure I want be renting from this Hertz location, and most likely rent from other location which allow overnight parking and drop off boxes, or from another competitor.

Service personnel were friendly. Only thing is car was only 1/4 tank full. I chose a smaller car than the upgrade hybrid offered (maybe that had a full tank).

Also, the basic model Corolla had a USB-C connection and I only had traditional USB cables with me to use for my phone. I was out of luck in charging while on calls for my long trip.

Unprofessional staff and I had to call customer service to close my contract 18 hrs after I had dropped off the vehicle

Worst Customer Service ever! Stay away from the Hertz on Cobb Pwy . The App lets you make a reservation months in advance and sends you update reminders but no one bothered to tell you they are closed weekends.... Horrible Customer service from Hertz corporate with a girl named Amber from outside the US. They need to take a course on Customer Service... or Hertz will eventually go out of business... Horrible company