My experience was based on the usual complete service that Hertz has always provided when ever I book with Hertz.
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Lees wat reviewers zeggen
From check-in, car rental use, to return this was one of the more lackluster car rentals experiences. During check-in, I handed my license to the agent, and waiting over 20 minutes without... Toon meer
Charged $10 extra fee for using tolls which are unavoidable in the Miami area. How does it possibly cost them $10 to add on an automated charge?? This is vaguely explained in the booking terms which s... Toon meer
Did not have the vehicle ready I reserved, but put me in a brand new upgrade at no extra charge. Greatly appreciated.
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contactgegevens
3491 S Roosevelt Blvd, 33040, Key West, Florida, Verenigde Staten
- (305) 294-1039
Your Car Rental Deals, News & Offers
4,0
Goed
11 reviews
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My experience was based on the usual…
My experience was based on the usual complete service that Hertz has always provided when ever I book with Hertz.
9 oktober 2026
Quick & painless
Quick process, short line at the time of arrival and when we needed a car again later the same day when our flight was canceled. Friendly staff also. Thanks
5 oktober 2026
The people in Key a west and Miami were…
The people in Key a west and Miami were friendly and helpful.
1 oktober 2026
Quick and courteous service at desk and drop off.
Did not have the vehicle ready I reserved, but put me in a brand new upgrade at no extra charge. Greatly appreciated.
27 september 2026
Overall poor customer experience
From check-in, car rental use, to return this was one of the more lackluster car rentals experiences.
During check-in, I handed my license to the agent, and waiting over 20 minutes without feedback on what was going on with recieving the rental. Had to ask a couple times if everything was okay, with the only feedback being "yes". No further explanation, then finally handed the vehicle keys with lot number.
Vehicle itself was fine the first day, second day it kept stating it needed a quart of oil added, so had to find what the appropriate oil was, then find an auto parts store to buy some and then put it in the vehicle. Everytime it rained the vehicle would state some sensor was non functioning. Each day it felt like a different warning light or message occurred with the vehicle.
For the rental return, there was no one around during normal business hours, so had to go back to the check-in desk to return. Waiting in line 10 mins, finally another agent came to me to ask if I was just returning and if so hand them the keys. I informed them of all the issues I had with the vehicle and all they said was "ok, we will check it and email you your rental receipt"
10 september 2026
Charged $10 extra SURPRISE fee
Charged $10 extra fee for using tolls which are unavoidable in the Miami area. How does it possibly cost them $10 to add on an automated charge?? This is vaguely explained in the booking terms which says the fee might(??) be charged. I will less vaguely explain I will not rent from Hertz again until they make it clear this will be charged. Or even better drop the bogus fee. The rental process and car was fine.
4 september 2026
Always easy to pickup and drop a car in…
Always easy to pickup and drop a car in Key West. Cars are always in top shape.
1 juli 2026
The car wasn’t clean
The car wasn’t clean. And I understand the conditions that Key West brings so my expectations were low. But not this low. The car smelled, not vacuumed ( or done poorly). The gas wasn’t filled up. (1/4) missing . And the blinker didn’t work. I usually get a great experience, this was not very good.
18 juni 2026
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