Hertz - New York - West 34th Street Reviews 

They had no vehicle to honor my reservation, offered to wait-list, when I asked what chance there may be to get a car based on what they expected for returns that day the woman at Manhattan 34th street location decided she just wasn't going to honor my reservation AT ALL. I call Hertz for assistance and they wanted me to go to a nearby Manhattan location to pick up but instead of honoring my original reservation they instead wanted over $800 for a 3 day rental when my original reservation was $120.

Calling Hertz AGAIN which is a nightmare itself as you can NOT get anyone to assist and are constantly redirected into the same menu loop I was told to return to 34th street because they showed cars available and I also noted the exact car I reserved was sitting in the garage, just washed. The WOMAN at 34th Street didn't give a crap what the rep on phone from Hertz was asking her, she was rude again, lied about what she offered, was of no help, told me to leave when I'm in the phone with Hertz telling me to go back there. So they not only didn't honor my reservation, NOBODY HELPED, and it took 3+ HOURS TRYING TO GET ANYONE TO SIMPLY SAY we are so sorry, we will honor your original reservation rate and assist getting you a vehicle. THAT NEVER HAPPENED.

Instead there is a rude UNQUALIFIED woman at 34th Street location generating reviews like this. She is a detriment to your company and should not have ANY JOB interacting with ANY CUSTOMER.

Please note that I received text messages prior to leaving to pick up car indicating it was ready. After being told my reservation WOULDN'T BE HONORED I continued to receive Hertz notifications my car was ready and they would hold for 2 hours post pick up time. While on phone with Hertz TRYING TO GET HELP my reservation in Hertz portal was still indicating MY CAR IS READY FOR PICKUP.

So anyone renting from Hertz should no whatever issue you encounter you WILL NOT BE ASSISTED, trying to get any help would be a test of your residence dealing with a company that clearly has NO INTEREST.

When the woman at 34th Street original offered wait-list she said they would call BUT NOBODY bothered to call to tell me they're would be NO CAR even though she had a print out of reservations for the day where she located my original reservation. This woman doesn't care about your reservation, she didn't bother to contact me, and is a complete waste of human flesh destroying the Hertz reputation.

After leaving office another customer approached me to apologize for that unqualified woman....yes, an unknown customer apologized to me for her behavior because she just TREATED HIM THE SAME WAY. We swapped contact info. as we both intend to file complaint.

Hertz, when you employ uncaring, unqualified customer service reps that have no intention of HELPING A CUSTOMER, then you deserve the damage she will cause.

FIRE HER!! There is no job this woman should have

Hertz....it's 2026, how is it my reservation will not be honored while your telling me for hours after my car is available for pickup. Really Hertz?? This is your best?? You should be embarrassed and ashamed and whoever is in charge of Hertz communication.... THEY SHOULDN'T HAVE THEIR JOB EITHER.

Do you think I ever heard from Hertz?? Well of course not, I'm still waiting for an explanation I know I will never get.

Quick, efficient, helpful staff.

The wait in LGA for the rental shuttle to show up is ALWAYS too long. While other rental shuttles make at least 2 or more appearances - Hertz is always the last. Need more frequent shuttles.

There was no car available to fill my reservation upon my arrival. I had to wait an hour for a car to become available. That being said, the staff at check in were great!

People were friendly but the place was understaffed. Just one person checking in pickups, stood in line for over an hour.

thanks you Tamara, La Toya, Nora, Chris..
You guys are the best in town!!

Easy check-in and -out.
Good quality of car at reasonable prixe!

34th St location in NYC staff was friendly, helpful and efficient. I wish quotes, invoices and billing formats we're consistent across the board to better track and verify charges.

I don’t get the car I requested. The trunk was to small for 3 passenger with 2 large pieces of luggage and 2 carry on