I had a great experience at Hertz on Novi Road! The staff was so friendly and helpful, and I really appreciated their excellent customer service. The cars were clean and nice, too. Thank you to the te... Toon meer
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When we returned the car after 1 day (this was a rental needed since our car had emergency repairs required and we needed a car, so up to 4 days turned into 1 but shop did not know). A very small chip... Toon meer
The local team’s responsiveness to replace my initial vehicle when the engine light came on. It was a new car and the ECU (engine control unit) failed within in 20 minutes from the time I picked up t... Toon meer
Rental process is seamless and very fast. Return process is so easy and hustle free I always book rental from Hertz
Bedrijfsgegevens
Geschreven door het bedrijf
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contactgegevens
24400 Novi Rd, 48375, Novi, Michigan, Verenigde Staten
- (248) 347-0319
Your Car Rental Deals, News & Offers
3,7
Gemiddeld
12 reviews
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Easy check out and check in
Easy check out and check in. Staff was courteous and efficient.
16 oktober 2026
I booked an intermediate SUV through…
I booked an intermediate SUV through Expedia for a week, but upon arrival at Hertz’s Novi rd michigan Road location, I was told none were available and had to pay an additional $15 per day for a standard SUV. Interestingly, when I renewed for another week, I received the same vehicle at the original rate, with no extra charge.
This inconsistency, coupled with Expedia customer service’s inability to coordinate with Hertz or assist when I considered canceling, made the experience confusing and disappointing. I expected better coordination, transparency, and customer support.
16 oktober 2026
The invisible chip and the unavailable locations
When we returned the car after 1 day (this was a rental needed since our car had emergency repairs required and we needed a car, so up to 4 days turned into 1 but shop did not know). A very small chip on the windshield, not even visible on photos was discovered with an incident filed. I have amex premium rental protection so nothing will come out of my pocket but this was ridiculous and seems to me very suspicious. Even more suspicious that i have an “incident” report but no damage report for glass repair that can be done almost instantly especially without being visible. That is inaddition to every location but airport being closed at 5pm. Our car had the repair issue at 6:30pm. Had to drive 30 miles one way past 6 locations. At least have one open a bit longer.
7 oktober 2026
Rental process is seamless and very…
Rental process is seamless and very fast.
Return process is so easy and hustle free
I always book rental from Hertz
6 oktober 2026
I had a great experience at Hertz on…
I had a great experience at Hertz on Novi Road! The staff was so friendly and helpful, and I really appreciated their excellent customer service. The cars were clean and nice, too. Thank you to the team for making my rental experience a positive one. I would happily recommend this location!
3 oktober 2026
They listen to our needs and gave us a…
They listen to our needs and gave us a nice vehicle no hassle!
3 oktober 2026
Charged my card extra money for no…
Charged my card extra money for no reason and I can’t get it back
29 september 2026
Excellent customer service
9 september 2026
The employees were awesome! employees at this locations were so…
The employees at this locations were so understanding and supportive of my situation!
2 september 2026
The local team’s responsiveness to…
The local team’s responsiveness to replace my initial vehicle when the engine light came on. It was a new car and the ECU (engine control unit) failed within in 20 minutes from the time I picked up the car. The local team gave me an upgrade at the same cost.
25 augustus 2026
Easy pick up and drop off
26 juni 2026
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