Hidden Cosmetics Reviews 

AVOID THIS BUSINESS.

I ordered back in October. Never recieved any order confirmation, she took my money. After reading a few more complaints on Facebook, it seemed like I wasn't going to get my order, so I raised a dispute through the bank to get my money back.
She finally emailed me to say she was posting my items a month after I ordered them.

She's now threatening me because of the dispute I raised, even though it was only a temporary refund while they investigated. Terrible customer service!
Obviously won't be buying from again! I'm sure she'll soon go under due to the amount of complaints & terrible service.
Also false advertising, she advertised on her Facebook that October orders will recieve a free holographic lipgloss (the main reason I ordered) which I never received & she's refusing to send one out to me!

Not even worthy of a 1 ⭐, taken my orders and money and no order received. I have attempted to contact on Instagram but they don't accept messages, posted comments again no response. It's a SCAM, stay away! I will follow up with my bank and reporting them it's terrible how they take peoples money and run!

I got my order to Sweden after around 4 weeks. The glitter pigment is absolutely STUNNING. And the mixing drops works good together with it. I would like to buy more since I'm so happy with this first order but I am afraid I might not get the second order after reading here. I don't think it's a scam, but I think it's like one person trying to fill the shoes of an industry.... (?)

Ne perdez pas votre temps ni votre argent, c'est simplement une arnaque. Regardez les avis, il y a même un fil Reddit sur elles. J'y ai perdu une centaine de £ et beaucoup trop de ma précieuse énergie à essayer de résoudre le problème avec ces voleuses.
Elles envoient parfois les colis pour faire genre (mais genre 1 fois sur 1000, reste à savoir si vous aimez le risque lol et sachez que le risque est augmenté si vous êtes hors UK). Elles appâtent avec des prix cassés et des offre de ouf mais vous recevrez du vent et leur mépris en contrepartie.
Mon regret est d'être tombée dans le panneau et de ne pas pouvoir noter 0 étoile

Don't lose your precious time,energy, and money. This really is a scam. Please don't fall for it. There is a reddit thread on this and so so many bad reviews about these thieves.

SCAM!!!! BE AWARE
Ordered in November 2023, paid 1020 pounds and the parcel never arrived!!! Sent them messages every week, no reply!!

If I could go lower than 1 star I would. As the name states the cosmetics are hidden... Made an order around june 2023 and I am still waiting for my products. In the begining i had some email contact.. them saying they where going to send the products.. after a while they stopt responding. So i tried to contact them via instagram.. they blocked me... so Total SCAMM.. do not.. absolutly not buy here!

Never filled my order since june. I have been ignored and deleted at every attempt to contact them. Scam company, do not do business with them.

Commande jamais reçue, j’ai envoyer des centaines de mails restés sans réponses !
Ils ont ensuite bloqué mon adresse mail car mes mails ne veulent plus s’envoyer !
Ne commandez plus jamais là-bas !!!!
J’ai commander il y a plus d’un an mnt !

This brand is 1000% a scam. I placed a $60+ order on July 14th. It’s October 19th and there is no sign of my order. The company is going out of business and is holding a “closing” sale. Their Instagram states that they are “responding to DMs and emails this weekend queens” but they aren’t. There are so many furious buyers that want their money back or want a response, so the response from Hidden Cosmetics was to turn off their comments and mark the “please respond” comments through a spam filter. Their closing sale states that they’re out of stock of EVERYTHING I BOUGHT. So even if they respond to my order they wouldn’t be able to pack it. They’ve changed their contact email at least three times. So I know I’m never getting a response. I had to contact my bank and file a fraud report to get any money back, and the money never came from her pocket it came from the bank! The owner is a thief and a con artist. Good riddance Hidden Cosmetics, I wish you the worst. 💋

i've placed my order in nov/2022 and still have not received it. i've tried emailing, DMing and writing comments on insta but they pretty much ignore me. i honestly would still like to receive my order. i know i'm naive, but i try to believe it's not a scam... maybe they're just disorganized idk. that being said i would never ever recommend this brand, even if their products are beautiful (which i wouldn't really know because i'm yet to see it live).

I would give them a zero stars if it was possible. Scam. They have shop, insta, fancy swatches, but they will take your money and never send anything, never reply to any message, you will get literally nothing. Not worth bothering, there are so many other brands that make fab cosmetics and actually send the order.

I would like to review the product that I ordered in June of 2024. Except I never got it. And here we are in October with no messages, no emails, no product and no refund. WHAT A SCAM.

SCAMMERS! I ordered 3 products last June, I had the order confirmation but they still didn't send me anything. They share stories on their instagram saying they are responding to their emails and dms this weekend or that friday and they NEVER do. Do NOT buy from them. Honestly after reading all these comments I am thinking of starting a petition to get the brand shut down

I ordered 2 years ago and have yet to receive anything. They’ll be rude to you if you try to question them. Told me they don’t provide shipping numbers cause that costs them too much money lol. Please do yourself a favor and never ever order from them

Products are gorgeous! I'm starting with that. There was an issue of waiting longer than I'd like & I've spoken to the company to give the feedback that communication with customers needs to improve. That being said, my order arrived today, the colours are stunning & I'm very excited to try them out. Unfortunately, I can't see any option to add pictures as proof I've received my order.

Never shipped out my order. Don't answer mails or dms.

Zero stars. Never order with this company, its a scam.

Was so worried when I checked the reviews AFTER I had ordered! Was ready to be scammed but my order has arrived only 8 days after purchasing.
Ordered the Poisoned Grape and the Holographic pigment. They are gorgeous. Makes me want to order more!

I never received my order. They are still ignoring mails and DMs even though they make posts on Instagram that they are sending out all orders, replying to emails, etc. Don't believe any of this! For a short while I thought they eventually would ship my order but it has been months now!!

Ordered items over 6 months ago and not only did they never reply to me when I repeatedly contacted them to ask where my delivery was, they deleted my comments on their TikTok page (and they've now shut off comments on every video). Scam business!