Full marks to audiologist Ali and to Anna at reception. Yesterday was my first follow-up session and as with our first meeting the service was top rate: patient and thorough explanations and I felt we... Toon meer
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Friendly and prompt service at a new premises in the heart of Cambridge. Lovely helpful receptionist and my audiologist and I have built up a very good working relationship to address my changing hea... Toon meer
The Reception lady is a bit rough in her manner, commanding people to sit down rather than inviting them to sit down if they wish - some people prefer to stand. The consultant was polite, considerate... Toon meer
Outstanding service, as ever. The audiologist, Subi Ali, has been looking after me for many years now and has always been instantly responsive and helpful if prolems arose. My check-up this week was... Toon meer
Contactgegevens
48 Regent Street, CB2 1DP, CAMBRIDGE, Cambridgeshire, Verenigd Koninkrijk
- 01223 415025
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It was very good service in a nicely…
It was very good service in a nicely setting. The quality of service was great 👍. I had a nice experience with my hearing test.
Fantastic service
Fantastic service. I booked a ear clean on both ears and was assigned Diane. She was fantastic, cleaned them both right up and explained what we were seeing in the pictures from the feed camera. Also they give you a vial of Earol oil and conduct a hearing test after.
Diane was very friendly and funny and the Receptionist was fantastic too. Highly recommend (fast booking too). Just remember to not use Sodium Bicarb drops, has to be olive oil due to how the wax reacts.
Detailed explanation of the test and…
Detailed explanation of the test and the operation of the aid device. Very kind personal. Thank you very much indeed.
A positive experience
Adam was friendly, polite and well informed. He explained the hearing test
and the results very well. By the end of the appointment I felt confident in using and caring for the hearing aids
Very efficient and a pleasure to visit. Nothing too much trouble
Very efficient and a pleasure to visit.
The young lady was very professional…
The young lady was very professional and pleasant and is a very good ambassador for your company.
Informative
Informative, full explanation of procedure, detailed assessment of my hearing since my last visit and updated the hearing aids.
Prompt, on time and helpful.
Superb Care
The ear cleaning service, kindly provided by Diane, was impeccable. I came in with limited hearing, and was very well taken care of, and after a short procedure it was like I could hear for the first time!
We were unable to get everything out in the first appointment, fortunately a second appointment is provided for no additional charge, giving time to try and soften the wax further with the provided olive oil. 10/10
Diane Dorr really knew her stuff and…
Diane Dorr really knew her stuff and was gentle and reassuring and got the job done.
We were very impressed with the depth of the test
We were very impressed with the depth and detail of our hearing test with Adam .He explained everything so well and we learnt a lot too!
There were so many different diagnostic tests, we discussed the results seen on the screen and Adam told us what each result signified .
There was only one negative and that was where the room was situated ,it was next to the kitchen which was a bit of a distraction.
Thank you Adam .You were brilliant !
Hope we will see you in a year’s time !
Excellent experience at Cambridge…
Excellent experience at Cambridge branch. First ever ear wax removal appointment and I was a bit nervous. Diane was very friendly and reassuring and explained everything clearly. Very happy with the service and price.
I was nervous at first but the…
I was nervous at first but the Gentleman that did my earing test was truly a proper professional.
At evert point he explained what he would be doing he reassured me that there was noting to be worried about.
The appointment was on time and I was …
The appointment was on time and I was taken through all the tests I needed and everything was explained to me in a way I could understand
Excellent Service!
I must give credit to Sharon and Diane in the Cambridge branch for squeezing me in for an emergency appointment - when there were no regular slots available. Diane made me feel totally at ease and did a great job of restoring my blocked ear - the day before I was attending a property investors conference. Thank you so much! I would highly recommend them.
Matt Errington was excellent 👌
Matt Errington was so gentle and understanding
Very careful & kind
We felt very lucky having someone so good
Ears are a sensitive thing and unless you have someone who knows what they are doing it can be a painful experience having ears cleaned yet Matt made everything such a painless breeze
Thanks Matt
Excellent job 👏
The practicioner Dayane was very…
The practicioner Dayane was very careful, caring and skillfull ! Would highly recommend the service
From Cambridge
not only was it efficient and kind
not only was it efficient and kind, but its saved me money being able to be seen at home. the best news of all i didnt need hearing aids. I would be more than Happy to see Adam from cambridge again next year for a check up.
Support service
I particularly single out the after-sales service, which is all that could be desired. Requests for clarification of procedures, adjustments of hearing aids, wax removal -- all are dealt with promptly and efficiently, sometimes by whoever was on the switchboard, at other times by the excellent Ellie or Diane. An exemplary support service throughout November and December.
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