Hids Direct Reviews 91

I placed order #10081479 on 02/12/25. While I was patient due to the Christmas period, the service since then has been unacceptable. As of 23/01, I still have not received my item. The Royal Mail tracking link provided does not work, and despite emailing on both 05/01 and 17/01, I have received zero response. I have tried calling (lines don't work) and live chat (never available). At this stage, I have no product and no way to contact the company. Avoid at all costs.

Received my order royal mail was excellent, the box within the jiffy bag was not sealed and the led,s look like someone has returned them. Sent photos of the rubbish they sent but no reply

The advice I received from Hids Direct was excellent. I’d ordered the wrong item, but returning it was quick and easy, and I was able to purchase the correct product without any hassle. Really impressed with their customer service!

Bought a module that by time it came fault had rectified, never opened and sent back. Thankfully took pics. Sent some random pic of a random module saying not the 1 sent out and can have it back if i pay them to post it back!!

I ordered bulbs they came next day simples really

I purchased an iCarsoft MT V6 for Yamaha bikes from these guys. It was supposed to perform ABS bleeding, but it didn't. Sam got in contact with iCarsoft and after a number of back-and-fourths they released an update to the device which fixed the ABS bleeding issue. I was kept up to date with regular progress emails. Also, if iCarsoft could not fix the issue, I was told I would be allowed to return the unit for a full refund, despite the returns window having elapsed.

The customer service from Hids Direct has been second to none. A quality company with quality staff. A special shoutout to Sam who has been nothing short of excellent throughout the whole process.

Excellent customer support, great high quality products. Highly recommend.

Wish I could give this 10 stars.
Amazing great customer service from these guys, really prompt in responding and able to resolve issues quickly and efficiently

Will deffo be going back to them for future orders

Again, this review is easy. It’s 5 Stars all the way!

REQUIREMENTS:
I needed some bulbs for my Toyota HiAce van import, but our so-called specialist auto mechanics turned their noses up at the job because it took some investigation, being it had long ago had the lights converted to higher powered units with things like “ballasts” attached etc.

Thankfully I came across ‘HIDS Direct Store’, and have to say Sam and his colleague Martin, went over and beyond in this for me. From looking at a pile of mush in the photos of the old parts, they were able to pinpoint - in this case - the more likely units to fit, and after a few days of teaching myself, thanks to ‘HIDS’ now have both headlights and fogs working and reconfigured.

WEBSITE:
Is very transparent with many options well photographed to choose from, plus pup-dates along the way regarding delivery. Which in this case was a matter of only a few days and very competitively priced.

CUSTOMER SERVICE:
Rarely have I ever found it to be this good and so “Helpful”. Just in Sam’s prompt replies I felt a sense of “Hopefulness” from day one, and that’s a rare thing with today’s, “the computer says no” mentality. They also assured me of their “Refund” policy and spec. should things not work out, which thanks to their “Expert” advice, I didn’t need. But it was reassuring that I’d not lose all of my money if it failed.

SUMMARY:
There are few I recommend as highly as ‘HIDS Direct’ for online shopping, and it pleases me to do so! You’ve put many of the garages down my way to shame with your knowledge and keenness to help on what was a daunting minefield for me.

Long may you “Prosper”. And again, Thank You!

Sincerely Yours

Mr. Limpopo, on behalf of DoK (Cornwall)

I ordered D3 bulbs and after a while one of them is not working but after getting in touch with the customer services they agreed to replace them for me at no cost even they said they will refund my shipping cost if the bulb is not working and now I’m waiting to receive them and even I’m thinking to order D3 8000 . Well done and thank you.

Sold faulty product, one of the bulbs is faulty it’s flickering, swapped sides and does the same thing, contacted customer support which is pointless, explained what’s wrong with the bulbs and what actions have taken to make it work, not reading your messages properly, more than a week later, getting emails advising me to switch sides which I have done already blaming my car that it’s at fault therefore the bulbs are not functioning properly. Basically blaming you, its your fault not ours even though they selling bad quality product which Im not the first to comment about and can be seen on there website reviews section, still carrying on selling this product and when customers having issues with them they do absolutely nothing to solve the issue. Never will use them again!

I've had excellent customer service from these guys- very helpful professional and excellent products. But the main reason I'm leaving this review is to let everyone know that there decoders are resistors are the best on the market, way better than any cheap one's on ebay, so if you are having any canbus issues or error after installing LEDs to headlights - these are definitely worth a try 100%. So nice one HIDS-Direct 😎

cheap bulbs,dont buy from hids

Ordered four silver indicator bulbs which arrived quickly. Unfortunately one had been smashed in transit.
I emailed the company to ask if they could replace the damaged bulb, even though it was not their fault.
They emailed straight back and agreed without any hesitation.
Not one but TWO new replacement bulbs arrived a few days later - brilliant service.

Great company ,very quick delivery, high quality products.
Always been pleased with everything I have purchased from them.
Used them for more than a couple of years now and my supplier of choice.
Cardiff Auto Detailing

I ordered a set of Dynamic LED Indicator units from them and got a completely different lens.
Then ended up in an email argument because they cannot understand that lens design changes on cars.
I even had a manager stated that "he had never heard of the product not fitting."
After numerous emails with photographs of what they had sent and what it was that I required. They just wanted to give me a refund instead of helping and not admitting they had no idea what they were doing.
They run off a sheet of paper and clearly do not have Google search or common sense.
They falsely advertise an image of what it is tour buying and then send tou something different.
If I could post photographs you would see how asinine this situation and staff is.

I needed a Xenon Headlight Ballast Control Unit. Ordered this late morning from HIDS-Direct and it arrived before 1pm the next day, tracked.

Was also impressed with communication. There was no phone number but they replied very quickly to emails and updated me on despatch.

They also took it on themselves to double check I had the right part given what I had ordered did not match the make, model and year of car because I had had the headlights changed since manufacture.

Very helpful, fast delivery and good prices. Very happy customer. Can recommend.

I cannot recommend this company highly enough (Sam).. saved me a lot of money with correct part and knowledge.i was quoted over £500 by main dealer when its an easy DIY job.the help and information is 2nd to non..well done hids

My first purchase with HID`s Direct after very poor quality goods and service from previous supplier. Goods are top quality and FAR better than any other I have tried in the past. Huge shout out to Sam for his professionalism and superb after care services. Absolutely no complaints and top level service, would not recommend more strongly, especially for people new to this mod or replacing damaged parts. Top class outfit A1 ++++

Had a lot of help from Sam at Hid-Direct with a problem with my hid system with advice about bulb colour,but now seems sorted,