My first experience of eating honey-comb! Extremely tasty. The order arrived quickly. A Scottish colleague was also so impressed that he is thinking about ordering some of your honey comb for his own... Toon meer
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Lees wat reviewers zeggen
I had a problem with My Order and didn't receive a reply for several days. As you can expect I was disappointed. Then I received an email stating, sorry for delay, we have been checking with the Post... Toon meer
I recently ordered from Hillside Honey and was very pleased with both the product and the service. The honey is absolutely delicious — rich in flavour, fresh, and clearly high quality. My order arrive... Toon meer
Bought the energy gel for when I go running and it is absolutely fantastic. Genuinely get a good 20 minutes of what feels like a boost, it’s all natural too. Would highly recommend for any runners/hik... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Honey for the Honey Heads 💛 We don’t just make honey, we live for it. Experience a taste perfected by obsession.
Contactgegevens
Hilltop Honey Ltd, SY16 1DZ, Newtown, Verenigd Koninkrijk
- 01686 689027
- info@lovehilltop.com
- www.hilltop-honey.com
4,5
Uitstekend
210 reviews
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Heeft 40% van zijn negatieve reviews beantwoord
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Customer service needs an overhaul.
Hilltop Honey had a fantastic half-price offer on for Black Friday. I bought six jars of their Manuka honey. It arrived in a box big enough for sixty jars, with absolutely no packing to protect the small amount of jars from rolling about inside the huge box. One jar was broken, and my experience with customer service was gruelling. I don’t know if they had a lot of issues because of the Black Friday rush, but I experienced apathy when I asked for a refund for my jar ( I paid £4 for a jar usually £8 ). My money is very important to me these days, I will hound companies for a refund.
So, I eventually got my refund, but what amazed me was they didn’t think to even offer me a money-off voucher for a future purchase. I even told them this lack of sweetener was a surprise, but they weren’t bothered.
I think their customer service is among the poorest I’ve encountered.
The product is okay, but I think it’s generally overpriced.
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UPDATE 12/02/25 :
Yo Hilltop, your customer service replied to my review after more than two years !!!
I’ll never purchase your honey again, sorry. It’s constantly on offer in my local supermarkets, but I still wouldn’t buy it.
15 november 2022
Review zonder uitnodiging
Antwoord van Hilltop Honey
Hi there - thank you for taking the time for leaving us a review. We’re sorry to hear about your shopping experience. Your feedback on packaging and customer service is valuable, and we’ll work on improving both.
We appreciate your support and hope you shop again with us in the near future :)
Environmentally unfriendly
I received an order of agave nectar, the bottle is 7”x4” - it came in a huge box 15”x11” and 12” deep and also contained half a bin bag of polystyrene chips. This is the most disgustingly environmentally unfriendly and ecologically unsound practice I’ve ever come across. You could have packed at least 30 bottles in the box. Shame on you Hilltop honey, you should be ashamed of yourselves.
3 december 2022
Review zonder uitnodiging
Antwoord van Hilltop Honey
Hi G - thank you for taking the time for leaving us a review. We do appreciate your feedback and understand your concerns, and we’re actively working as a team and business on improving our packaging to be more sustainable. Your input helps us do better.
Furthermore we hope you continue to shop with us and enjoy our delicious products :)
Best Honey.
Tried honeys from elsewhere but none came close to Hilltop Honey. Best quality, cheaper than elsewhere and great company.
Well updated and prompt delivery. I am hooked and will always buy from you guys.
9 maart 2022
Review zonder uitnodiging
Terrible taste to it threw the jar in…
Terrible taste to it threw the jar in the bin,tasted like medican years ago avoid and waist of money
20 juni 2021
Review zonder uitnodiging
Antwoord van Hilltop Honey
Hi A - thank you for taking the time to leave us a review. We’re sorry to hear you didn’t enjoy the taste. We understand that preferences vary in honey, but we appreciate your feedback. If there’s anything further you'd like to discuss, please reach out to info@lovehilltop.com :)
Delicious honey!
Have tried the different flavours of Hilltop Honey and my favourite is the Welsh Blossom. I use it in my tea and on top of my porridge or toast. I also like the honeycomb! A sweet treat!
10 februari 2020
Review zonder uitnodiging
Antwoord van Hilltop Honey
Hi Sus, thanks so much for your glowing review. It's so great to read that you enjoy so many different varieties of Hilltop Honey! 🐝
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