I found the service from HMV very prompt and precise with my purchase. I orded it on the 9th August and it was ready to collect on 14th August which was excellent. The emails i got from the store were... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie24 / 26 Broadmead, BS1 3HA Bristol, GB
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Lees wat reviewers zeggen
HMV has always been there, long after VirginMegaStore, or Tower Records, & they have served me brilliantly for 40 years: now i can't get out as much, they always deliver pre-orders, or new orders on t... Toon meer
Bedrijf heeft geantwoord
You have to love HMV. They may not have the credibility associated with a couple of their less mainstream rivals, but they've managed to keep on doing what they do well for so long now that to me at... Toon meer
Bedrijf heeft geantwoord
Hmv bristol city centre store has a excelent aray of movies etc. The way the store helped me order the new mortal kombat 2 on dvd before it was released earlier this week was amazing they done a aw... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Bristol Broadmead
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
24 / 26 Broadmead, BS1 3HA, Bristol, Verenigd Koninkrijk
4,8
Uitstekend
305 reviews
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Incorrect information given
I ordered a game for my son’s birthday that I needed in 8 days time from ordering (on 3/10/25) I was told it would be available within 2 days. On the 11th I went in store to ask if an email hadn’t been sent and was told, no game in. I had to rush out to another game shop to buy another game so he could have it. I would have got it from Amazon if I thought there would be this much stress, but I wanted to keep buying locally. Disappointed is not the word I would use
13 oktober 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi Heather,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching the store; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
The staff were extremely helpful
The staff were extremely helpful, searching on line for my requests, and ordering for me. Also made great suggestions.
7 oktober 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very helpful staff
7 oktober 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi Malcolm
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I want to thank Emily and Lilia for…
I want to thank Emily and Lilia for helping me out with refunds and finding the items I was looking for.
23 september 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi Katie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
10/10 Service
I had no delay in picking up my order, the cashier was friendly and approachable.
19 september 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hello Luqman
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service came on time and in good…
Great service came on time and in good condition.
20 september 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi jas
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Bristol Broadmead
Hi James
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Broken headphones and rubbish policies
Bought bluetooth headphones online, only left one works. Checked return policy - online orders can't be refunded, and even if they could, opened items cant be refunded; how am I meant to know it's broken if I'm not supposed to open it? Genuinely useless, waste of money and policies that protect profit not customers.
5 september 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi Cassie
Thank you for taking the time to leave us a review. We are sorry to hear your item was faulty, apologies for any disappointment caused. Please be advised, faulty items can be either exchanged in store or sent back to us for a refund regardless of the item being opened. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Antwoord van hmv (UK) - Bristol Broadmead
Hi Kirsten
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I had a change a faulty turntable which…
I had a change a faulty turntable which I purchased on line. The exchange took place with no problem and the young lady who served me was very helpful
24 augustus 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi Linda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Glad HMV's still going
I use Bristol and Birmingham stores, and I'm really glad they exist. Being able to visit somewhere where I can browse, look at various titles, and purchase physical media is important to me. Also if your local store doesn't have a title in, you can buy it online and collect it from your local store without any extra cost.
10 augustus 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi D
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Look I've given you a rating
Look I've given you a rating
I'm not writing a bloody essay as well
9 augustus 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hello J.
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great customer service in store
Popped into the local HMV store to buy some DVDs and happened to mention to the lady serving me that their website had failed to take payment the day before. She said she'd pass that on, and asked if I knew she could order stuff instore for me. Then she patiently checked if everything I wanted was in stock in her store and online, and did the online order. Picked it up by click and collect a few days later.
29 juni 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi Amanda
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Bristol Broadmead
Hi Peter
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Amazing experience
- Great staff
- Amazing products
- Vast amount of products
- Great deals
23 juni 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi Alexa
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service!
The cashier was really kind and we had a chat about the album that I had purchased, overall, the service was amazing and the delivery was quick after the album had released.
19 juni 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi Keira
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Efficient order collection and lovely staff
I bought a vinyl that I then picked up from the store, they gave frequent updates on when it would be available to collect. Staff were super efficient and friendly, very pleased and will be using the collection service in the future.
15 juni 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi Chloe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Bristol Broadmead
Hi Mike
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Bristol Broadmead
Hi Barbara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering DVD in shop with very helpful…
Ordering DVD in shop with very helpful person and delivery of DVD faultless.
8 juni 2025
Antwoord van hmv (UK) - Bristol Broadmead
Hi Jo
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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