hmv (UK) - Chester Reviews 

hi Geraint.
if you wish to pass this on,you may....

my 1921 hmv journey...
I'm an avid Gary Numan Fan,so when I
saw you guys were doing a special release of Numan's Exile lp on grey vinyl,I was ready to shoot down to HMV and buy it,no matter the price,so the day came so I drove to the HMV in Chester(40 miles away),parked up and went to the store,as I arrived I joined the queue of approx 30 people,not that many I thought to myself,everyone in the queue was approached by a staff member passing out a sheet of paper with a list of what was on offer,as the staff member got me,i said i'm only after one!! "ooh which one??I was asked,I answered the numan lp...the staff member said,i'll go and see,seconds later he came back and told me,they only received one copy and that was gone already...so i said thanks anyway,and muttered something like,well that was a waste of time...I was in the queue for less than 2 minutes.....despair..
fast forward to the latest debacle...i wasnt going to go and waste my money or time doing that again,so when i saw available from 4pm online.I joined the notification process and waited till 4pm.....I started seeing it on ebay for ludicrous start prices from as early as 1pm,so I wasnt hopeful...4pm came and was put in a queue being told that there were 1968 people in front of me...so I watched it count down,it got to 168 then everyone in the queue was put on hold,this lasted 7 to 8 minutes,then all of a sudden I
was in...found the numan lp ordered it,went to pay,double checked details and thats when it all went tits up,blank screens,spinning icons,then it timed out (obviously the system was overloaded) I tried refreshing constantly,but alas no joy,I was doomed to failure again...that last process of paying before I stopped trying lasted for just under 55 mins...so thats 0 for 2 now....Do me a favour DON'T do anymore Gary Numan
limited releases please...
I used to love HMV,the whole episode just leaves a bitter taste
thanks for nothing,except anxiety
regards
Paul Griffiths

The young lady in the store was very helpful and dealt my request.

I love the stock offering and the staff were really helpful and ordered online what they didn't carry.
My only problem was that they didn't get my delivery address right. I pointed this out in the store and then returned 5 minutes later when I looked at the order slip.
The guy at the till was busy and said he would correct it .
However emails showing delivery details still had the incorrect address.
I landed up having to go to the neighbouring farm to ask them to receive it for me.

Well packaged and good info re delivery

Good price ,the delivery was quick I'm really pleased with my purchase

Ordered CD’s which weren’t in stock. Informed would take 3-5 working days - arrived in store for collection on different days but both within the 5 working days. Friendly and helpful customer service in store.

The ordering process was straightforward and had a low value to hit for free postage.

I also recently started using the site to see what was in stock at the Chester store which even helped me pickup films that were in the back of the store once I spoke to a staff member to fetch said items for me.

It works hand in hand with the shopping in person experience which is great.

Very good service from hmv wish you had a shop by use

CD wasn’t available in store, but assistant ordered on line for me and cd arrived on schedule, great service.

Couldn't be easier to order online and collect in local store. Thank you for excellent service.

I bought a T-shirt at the Liverpool store as a gift, which turned out to be the wrong size. I returned it to the Chester store after Christmas. The correct size was not available but the staff member processed a refund, then ordered what I needed from the hmv website to be delivered directly to my giftee. No fuss, just super helpful. Thanks

I ordered an item to be delivered to the Chester store and it came swiftly. The staff were really helpful. I always find shopping in the Chester store a good experience.

Wide range of Dvds at great prices quick delivery and well packaged

Ordered a product; arrived in store 2 days later. Excellent service. The member of staff was very helpful in every way as I wasn't sure of the products name.

Order available for collection in 2 days.

Great to see that there are still real record shops on the high street... staffed by passionate enthusiasts who genuinely want to help. More power to your elbow HMV