Having had delivered orders damaged (due to rubbish packing by someone), I felt much better collecting my vinyl from Chester store instead of arranging postage. In-store experience was great and the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnits 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER Chester, GB
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Lees wat reviewers zeggen
I look on the hmv site for music, go for the one type of music thats new, go from there, when not available in store one of the members order it for if possible. when in store look around my self.
Bedrijf heeft geantwoord
Pleasant, helpful staff, the DVD wasn’t in stock but was offered 3 options to pick up, 1. Was to collect from Chester 2. Was to collect from my local HMV Store in Wigan 3. To... Toon meer
Bedrijf heeft geantwoord
Stopped by yesterday in the Chester location for a poke around, bought some Manga and blind bags and had a wonderful chat with Salesperson Mattie who not only gave enriching conversation and let me kn... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Chester
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Units 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER, Chester, Verenigd Koninkrijk
4,8
Uitstekend
271 reviews
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Antwoord van hmv (UK) - Chester
Hi Julie,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Antwoord van hmv (UK) - Chester
Hi Hzy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV chester was able to help me…
Beth at HMV chester was able to help me find an album even with my scatter brained memory.
12 maart 2026
Antwoord van hmv (UK) - Chester
Hello Mark,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Chester
Hello Matthew,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Chester
Hi JASON
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Never had issues with HMV in store
Never had issues with HMV in store, they recommended I use their website as they didn't have what I wanted in store.
5 maart 2026
Antwoord van hmv (UK) - Chester
Hi Danielle,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Chester
Hi Jacqueline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great value Blu-ray film from a proper shop
I was able to buy a Blu-ray for a film recent release for the same price as streaming rental, with the bonus that I could visit a wonderful, quirky high street store. The staff member was helpful when I couldn't find what I was looking for.
3 december 2025
Antwoord van hmv (UK) - Chester
Hi Sarah,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great experience and easy to shop
Great experience and easy to shop. More live bands earlier on in the day of Saturday
15 februari 2026
Antwoord van hmv (UK) - Chester
Hi Burnett
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ease of ordering… even though some…
Ease of ordering… even though some albums were out of stock, it was quick with the delivery of those.
7 februari 2026
Antwoord van hmv (UK) - Chester
Hi Lainey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Chester
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Beth provided excellent customer…
Beth provided excellent customer service. Friendly and helpful. It is much better to buy from the HMV shop rather than online.
2 februari 2026
Antwoord van hmv (UK) - Chester
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Overall good online shopping and delivery service experience
I ordered a new turntable for a birthday present. The purchasing process, was easy enough. The delivery was quick easy to trace with good packaging. The staff was kind and attentive during collection at the store.
22 januari 2026
Antwoord van hmv (UK) - Chester
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Chester
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Chester
Hi Carol,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Chester
Hi Brock
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click and Collect service 👍
I used the click and collect service for a Christmas present for my daughter. Very quick and easy. I would use it again 👍
15 december 2025
Antwoord van hmv (UK) - Chester
Hi Karl
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service for a muppet!
Got confused between store order and on line. Clearly I mis-read the website. Saw an album I wanted which indicated, I thought, it was in stock at my local store so I ordered it. When I got there they did have it but ‘my copy’ was being delivered later. Took the one they’d got, rang HMV and they assured me I’d get a refund on my on-line purchase. She didn’t call me a muppet, but was very pleasant and polite. And guess what. It worked. Album in hand and muppet refund within 5 days.
I use HMV store for purchasing vinyl and find their Chester store staff brilliant. But the real test of a good company is how they deal with a customer being stupid!
18 december 2025
Antwoord van hmv (UK) - Chester
Hi Campbell
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Chester
Hello Customer
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
A great band, lovingly resurrected!
I was searching for reasonably priced Wayne’s World blu-rays. Best price on the internet. Collected from Chester store. Really pleasant people on the tills and the shop was jam-packed full of stuff. Just like when I used to go as a teenager. Really happy the brand has been resurrected and the shops have such an enticing range of things. Even bought my nephew a gift card, like my uncle used to do for me. :-)
15 januari 2026
Antwoord van hmv (UK) - Chester
Hi there,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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