Having had delivered orders damaged (due to rubbish packing by someone), I felt much better collecting my vinyl from Chester store instead of arranging postage. In-store experience was great and the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnits 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER Chester, GB
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Lees wat reviewers zeggen
I look on the hmv site for music, go for the one type of music thats new, go from there, when not available in store one of the members order it for if possible. when in store look around my self.
Bedrijf heeft geantwoord
Pleasant, helpful staff, the DVD wasn’t in stock but was offered 3 options to pick up, 1. Was to collect from Chester 2. Was to collect from my local HMV Store in Wigan 3. To... Toon meer
Bedrijf heeft geantwoord
Stopped by yesterday in the Chester location for a poke around, bought some Manga and blind bags and had a wonderful chat with Salesperson Mattie who not only gave enriching conversation and let me kn... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Chester
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Units 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER, Chester, Verenigd Koninkrijk
4,8
Uitstekend
271 reviews
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Antwoord van hmv (UK) - Chester
Hello Susan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent helpful service both ordering…
Excellent helpful service both ordering and collecting
31 oktober 2025
Antwoord van hmv (UK) - Chester
Hi Lloyd
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Nice shop great choice and atmosphere…
Nice shop great choice and atmosphere to shop and staff very helpful
19 juni 2025
Antwoord van hmv (UK) - Chester
Hello Lawrence
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Excellent Communication & First Class Service
Pre ordered online, and the communication was very good throughout. Collected purchase from my local store at my convenience without any issues. Would definitely recommend and will not hesitate to use HMV in the future.
23 oktober 2025
Antwoord van hmv (UK) - Chester
Hi Teresa,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super amount to choose from
14 oktober 2025
Antwoord van hmv (UK) - Chester
Hello David
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I ordered in store and she was really…
I ordered in store and she was really nice and it came in few days
13 oktober 2025
Antwoord van hmv (UK) - Chester
Hi E.H,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
What a great experience
What a great experience. The place has a great choice and the customer service was first class.
9 mei 2025
Antwoord van hmv (UK) - Chester
Hi Antony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordering for delivery
The young lady in the shop was very polite and helpful. I wanted a top but it wasn't in my size. She ordered my size and arranged it for it to be delivered. She was very understanding that I needed to write on a whiteboard to communicate and complimented my idea of using the board to help me. I'm autistic and wear a lanyard explaining this. I also explained that whilst I love the shop, the music can be overwhelming which is one of the reasons I write things down and she was lovely about it.
It came a day early which was great and it was packaged well and without using excessive packaging which I was very impressed about.
I have had many other pleasant experiences in this shop and staff have always been helpful and never judged me for struggling to communicate. They are always pleasant and helpful. It's just a shame the music is a bit too loud but otherwise, awesome shop and staff. You never know what awesome things you will find and some very nostalgic things too. Something for everyone.
13 september 2025
Antwoord van hmv (UK) - Chester
Hi Rachel
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
HMV experience
Very helpful and kind. Managed to get my pre orders and my in store items done quickly and in 1 transaction
3 september 2025
Antwoord van hmv (UK) - Chester
Hi willow
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Because the DVD wasn't in store so a…
Because the DVD wasn't in store so a member of staff helped me to order the DVD and it arrived by royal mail 3 days later. And I am happy.
5 september 2025
Antwoord van hmv (UK) - Chester
Hi Rodney
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very friendly assistant who found my…
Very friendly assistant who found my order straight away.
28 augustus 2025
Antwoord van hmv (UK) - Chester
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Perfect Expected Experience
Ordered a reputation CD, came in two days as expected, and in the earlier half of the given delivery time.
Product was factory sealed and perfect (:
Nothing wrong, would 100% buy from HMV again
26 augustus 2025
Antwoord van hmv (UK) - Chester
Hi Harvey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Delivered on time for the release date
Delivered on time for the release date. Well packed so the vinyl was in one piece. The neighbours like listening to it too, well sort of.
13 augustus 2025
Antwoord van hmv (UK) - Chester
Hi Wayne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordering rare Blu Ray disc
The person in store was efficient and was able to explain how likely it was that the Blu Ray disc we ordered would arrive in time.
4 augustus 2025
Antwoord van hmv (UK) - Chester
Hi Geoff
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were very helpful and guided me…
Staff were very helpful and guided me through the process of my order step by step which made it very easy from start to finish
7 augustus 2025
Antwoord van hmv (UK) - Chester
Hi Alwyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
staff member was so helpfull
5 augustus 2025
Antwoord van hmv (UK) - Chester
Hi Sally
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I ordered my son a LP online and I had…
I ordered my son a LP online and I had it as click and collect for the Chester store. Was fast delivery and great communication, and was easy to pick up in-store the girl who served me was very polite and friendly.
5 augustus 2025
Antwoord van hmv (UK) - Chester
Hi Christopher
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Chester
Hi PAUL
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
EXCELLENT SERVICE PROVIDED BY HMV STORE…
EXCELLENT SERVICE PROVIDED BY HMV STORE MY ITEMS ARRIVED ON TIME SO I WAS VERY PLEASED WITH THESE ITEMS.
18 juli 2025
Antwoord van hmv (UK) - Chester
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered a tee-shirt
Ordered a tee-shirt, service was excellent delivery was quick too (a day early) very happy with the purchase, would shop there again.
11 juli 2025
Antwoord van hmv (UK) - Chester
Hi jenny
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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