Having had delivered orders damaged (due to rubbish packing by someone), I felt much better collecting my vinyl from Chester store instead of arranging postage. In-store experience was great and the... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnits 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER Chester, GB
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Lees wat reviewers zeggen
I look on the hmv site for music, go for the one type of music thats new, go from there, when not available in store one of the members order it for if possible. when in store look around my self.
Bedrijf heeft geantwoord
Pleasant, helpful staff, the DVD wasn’t in stock but was offered 3 options to pick up, 1. Was to collect from Chester 2. Was to collect from my local HMV Store in Wigan 3. To... Toon meer
Bedrijf heeft geantwoord
Stopped by yesterday in the Chester location for a poke around, bought some Manga and blind bags and had a wonderful chat with Salesperson Mattie who not only gave enriching conversation and let me kn... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Chester
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Units 25-27 Newgate Row, Grosvenor Shopping Centre, CH1 1ER, Chester, Verenigd Koninkrijk
4,8
Uitstekend
271 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Searched for CD not available in store…More Than A Whisper, Nanci Griffiths tribute
Searched for CD not available in store but very helpful assistant looked it up and suggested the delivery service. As Iive 45 miles away from shop it made sense to use the service to get it delivered home. E-mail info from yourselves and Royal Mail was both helpful and accurate.
18 oktober 2024
Antwoord van hmv (UK) - Chester
Hi Richard
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Very lovely and helpful shop assistant
Very lovely and helpful shop assistant. I forgot her name but she was very obliging.
24 oktober 2024
Antwoord van hmv (UK) - Chester
Hi Lorna
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Always fun to go to HMV Chester
Always fun to go to HMV Chester. It makes my day actually. Nice staff, good selection, good atmosphere.
18 oktober 2024
Antwoord van hmv (UK) - Chester
Hi Dave
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were friendly and helpful 👏🏽👏🏽👏🏽
12 oktober 2024
Antwoord van hmv (UK) - Chester
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Chester
Hi Derek,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Extremely helpful staff
9 oktober 2024
Antwoord van hmv (UK) - Chester
Hello David
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Antwoord van hmv (UK) - Chester
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Chester
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Love having shop on the high street
Collected item ordered online, also purchased item in store. All communications prompt, staff very knowledgeable and personable. Always enjoy visiting store.
5 oktober 2024
Antwoord van hmv (UK) - Chester
Hi Barbara
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Chester
Hello Terry
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Click and collect service used
Click and collect service used. Vinyl order arrived earlier than expected.Excellent customer interaction when collecting in store.
7 september 2024
Antwoord van hmv (UK) - Chester
Hi David
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered my items on line and when…
I ordered my items on line and when they arrived I realised I'd ordered the wrong colour. So I phoned the chester store to see if they had the items I wanted in stock the Lady I spoke to was very helpful and reserved the items for me to collect. When I arrived at the store to collect my items we realised that I had been sent a different item to the one I had ordered on line the one I received was cheaper than the one I had ordered even so my exchange was dealt with efficiently and quickly and the staff were very knowledgeable. I was served by a friendly young Man whose name was Mattie J I left the store relieved and extremely satisfied with my purchase nothing was too much trouble and he was a credit to the store and your firm. I will definitely be shopping there again and I would highly recommend this store.
11 september 2024
Antwoord van hmv (UK) - Chester
Hi Tony
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Chester
Hi Susan
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Chester
Hi Chad
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Gutterhead
Arrived within a couple of days, ready to collect from store for free, and staff very helpful.
8 september 2024
Antwoord van hmv (UK) - Chester
Hello Shirley
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent help in store nothing was too…
Excellent help in store nothing was too much trouble for the young lady who attended to me, all I had to do was pay.
24 augustus 2024
Antwoord van hmv (UK) - Chester
Hi Beverley
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I’m always getting support I need
I’m always getting support I need, very helpful team. No matter what great customer service, fast and officiant 10 out of 10!
18 augustus 2024
Antwoord van hmv (UK) - Chester
Hi Sebastian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
HMV Chester
The process was simple and I was updated throughout the whole process. Excellent service from the whole HMV team! A special "Thank you " to the team in HMV Chester for organising it for me.
1 augustus 2024
Antwoord van hmv (UK) - Chester
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The manager of the Chester branch was…
The manager of the Chester branch was very helpful and professional.
3 augustus 2024
Antwoord van hmv (UK) - Chester
Hi Janet
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Chester
Hi Nick
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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