Recently purchased Project Hail Mary 4k from HMV in Colchester. Got home but on closer inspection the packaging was damaged. Took it back to the store and instantly replaced. Would like to thank Ellio... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie7 Culver Square Shopping Centre, CO1 1WF Colchester, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
1 item of my multi buy on-line order was out of stock awaiting new stock. However when i picked up other part of the order in store , missing item was in stock. There is no system for releasing stock... Toon meer
Bedrijf heeft geantwoord
I always enjoy going into HMV in Colchester because the staff are so friendly, informative, knowledgeable and extremely helpful. I'm on first name terms with Elliott which makes shopping more pleasure... Toon meer
Bedrijf heeft geantwoord
Ordered a huge book (Iron Maiden - Infinite Dreams) from the HMV in Colchester to be delivered to me on the west coast of Scotland. Delivery was very speedy and the book arrived in perfect condition.... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Colchester
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
7 Culver Square Shopping Centre, CO1 1WF, Colchester, Verenigd Koninkrijk
4,8
Uitstekend
264 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great product, great service
Great product, good price and easy to order and collect. Friendly staff made the experience pleasant.
4 augustus 2024
Antwoord van hmv (UK) - Colchester
Hi Kate
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Amazing!!
I bought the new Stray kids album ‘ATE’ and I bought it on the day of release, at the time it said it was sold out but I still bought it and it came only 6 days later and even included the preorder benefits without me even preordering it! Brilliant service
25 juli 2024
Antwoord van hmv (UK) - Colchester
Hi Jaya
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
They are nice and kind and they will…
They are nice and kind and they will help you if you need help
26 juli 2024
Antwoord van hmv (UK) - Colchester
Hi Amy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I spent £55 on cd’s and asked for a bag…
I spent £55 on cd’s and asked for a bag and was told the cheapest was £4 what a rip off , staff was blank made me feel that I was an inconvenience buying cd’s in there store ( I’m paying there wages ) will never shop there again colchester branch
19 juli 2024
Review zonder uitnodiging
Antwoord van hmv (UK) - Colchester
Hi
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Just what I wanted
6 juli 2024
Antwoord van hmv (UK) - Colchester
Hi Norman
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Colchester
Hi Garry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Colchester
Hi Dawn
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent entertainment store
Regularly use HMV to fulfill my entertainment requirements.
The site is easy to use and navigate,
the purchases always arrive within timeframe stated. Communication is good and progress of orders is confirmed via email. Click and collect available when home delivery not convenient.
2 juni 2024
Antwoord van hmv (UK) - Colchester
Hi kevin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fans like the sets! Make sure they are available on preorder please
Convenient pick up knowing that I don’t have to be home! One star dropped because the order was split into 2 boxes (2 versions of the same album) and only 1 arrived on the day. Was already disappointed that version A sold out almost immediately, so the set became unavailable) I had to visit town 2 days later and the second parcel arrived in between, luckily and the version was in stock at the store!
24 mei 2024
Antwoord van hmv (UK) - Colchester
Hi Deborah
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time.
Have a great day!
Alas the experience wasn't as it should
23/5/24
Alas the experience wasn't as it should, again the store was playing the music too loud you can barely hear each other speak & last complaint ignored. I like listening to loud metal music, but there's a time & place & retail store is not the place! Play music but at a level where you can speak to each other easily, not everyone has perfect hearing. Also I was never asked for ID to prove who I am when collecting the order despite email saying it was required & when I open the package after collecting it I found the DVD case was broken. Think I'll stick to mail order or visit Chelmsford store.
25/5/24
And their reply really doesn't give me much hope of resolution when they failed to read the review correctly! The review was for the Colchester store NOT Chelmsford! 🤦🏻♀️
23 mei 2024
Antwoord van hmv (UK) - Colchester
Hello Wolf,
We are sorry to learn of your disappointment at your recent experience in our Chelmsford store.
The issue that you have described is certainly not in keeping with our high standards of customer care and we would like to assure you that your feedback has been discussed with the Store Manager in question to ensure that every element of the service we offer is addressed with the appropriate courtesy.
We pride ourselves on the service in our stores and we rely heavily on customer feedback in order to move forward and keep improving. We would therefore like to thank you for taking the time to make us aware of your experience.
Colchester staff is always top
Colchester staff is always top! Very attentive and helpful every time!
22 mei 2024
Antwoord van hmv (UK) - Colchester
Hi Antonio
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service.
The member of staff saw that I was looking around and needed help. Asked if I need help and then was really friendly and great giving me options for what I could do. Great customer service.
23 april 2024
Antwoord van hmv (UK) - Colchester
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Elliot and will
Really helpful
Found exactly the record I was looking for and got me a deal for recording cleaning kit
3 mei 2024
Antwoord van hmv (UK) - Colchester
Hi Liya
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great staff
23 april 2024
Antwoord van hmv (UK) - Colchester
Hello Alan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great and friendly staff
19 april 2024
Antwoord van hmv (UK) - Colchester
Hi Fiona
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Colchester
Hi Daisy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent service!
6 april 2024
Antwoord van hmv (UK) - Colchester
Hi Phoebe
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff were friendly ,helpful and…
Staff were friendly ,helpful and interested.Packages arrived on time and this was well communicated.
24 maart 2024
Antwoord van hmv (UK) - Colchester
Hello Michelle
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivery was very long.
No information on delivery time, I expected at least 5-8 business days but it took much longer. I was disappointed on the amount of communication regarding delivery.
14 maart 2024
Antwoord van hmv (UK) - Colchester
Hi Mia,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
The right box but the wrong blu ray…
The right box but the wrong blu ray inside. As I ordered online, online recourse to report an issue would have been helpful rather than take time to visit a local store. That said, staff instore were very helpful…you get an extra star for that.
29 februari 2024
Antwoord van hmv (UK) - Colchester
Hello Michael,
Thank you for leaving us a review. Feedback of any kind is very important to us so we do appreciate you letting us know of this error. Please be assured that this is a rare occurrence that will be investigated as a matter of priority, but we are pleased to see that this has since been resolved.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.