I purchased a £10 mystery box, expecting delight and goodness to be inside. But instead, I was met with despair and disappointment in the form of a Harry Potter 9 card challenge that a 2 year old coul... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie26 The Martlets, RH10 1ES Crawley, GB
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Lees wat reviewers zeggen
Easy to find the item online I wanted, click & collect very good as the man in the store was quick to get my order, and the store is very good.
Bedrijf heeft geantwoord
Excellent service at hmv crawley yet again all staff are awesome there. This time I had a great customer interaction with Ben M. Lovely chap. As for the item, im over the moon with it.
Bedrijf heeft geantwoord
The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in. Delivery was slow but it... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Crawley
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
26 The Martlets, RH10 1ES, Crawley, Verenigd Koninkrijk
4,6
Uitstekend
137 reviews
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Easy to find the item online I wanted
Easy to find the item online I wanted, click & collect very good as the man in the store was quick to get my order, and the store is very good.
20 juni 2026
Antwoord van hmv (UK) - Crawley
Hello Margaret-Ann
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I purchased a £10 mystery box
I purchased a £10 mystery box, expecting delight and goodness to be inside. But instead, I was met with despair and disappointment in the form of a Harry Potter 9 card challenge that a 2 year old could solve. Not only that, but I was met with 5 Jurassic park stickers to put on my vinyls, things that you listen to music with. The only saving grace was a Cobra Kai keychain and a Friends coaster. My disappointment is immeasurable and I do not recommend unless you what to go home with a loss of £10 and a pool of tears.
20 juni 2026
Review zonder uitnodiging
Antwoord van hmv (UK) - Crawley
Hi Jaylen
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent purchase, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
Excellent service at hmv crawley yet…
Excellent service at hmv crawley yet again all staff are awesome there. This time I had a great customer interaction with Ben M. Lovely chap. As for the item, im over the moon with it.
28 mei 2026
Antwoord van hmv (UK) - Crawley
Hello Stephen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Crawley
Hi Jollyboy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff in HMV Crawley very helpful
Staff in HMV Crawley very helpful; it's a pleasure to deal with them
24 mei 2026
Antwoord van hmv (UK) - Crawley
Hi John
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Crawley store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Platters album
The staff very helpful and when ordering they double checked too make sure they had the right details and I would like to thank them for their help
21 mei 2026
Antwoord van hmv (UK) - Crawley
Hi Arthur
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Pre order items unavailable on release date.
Was disappointed with my pre order experience.
When you pre order for pick up in store, I would expect the items to be available for collection on the day of release, not after this date, else what is the point of a pre order.
I could have visited my local store and purchased the items on the day of release, instead I had to wait almost 48 hours to be told they were available for collection. Not very good customer service really.
27 maart 2026
Antwoord van hmv (UK) - Crawley
Hi JR
Thank you for taking the time to leave us a review.
We are sorry to hear that your order did not reach you in time for its intended release date. Please be advised that although we do dispatch our pre-orders with the aim of a release date delivery, we are regrettably unable to guarantee this. It is, however, unusual that an order is not received by the release date and for this, we offer our apologies.
Very helpful member of staff in store…
Very helpful member of staff in store at Crawley, ordered LP for home delivery for me .
26 maart 2026
Antwoord van hmv (UK) - Crawley
Hello Alan,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Thank you so much for your customer…
Thank you so much for your customer service and the dvd
12 maart 2026
Antwoord van hmv (UK) - Crawley
Hi Mark,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I go into the Crawley hmv store every…
I go into the Crawley hmv store every week and the staff are great and very helpful
8 maart 2026
Antwoord van hmv (UK) - Crawley
Hi TONI
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Crawley
Hi Milena,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Lovely staff and store
Lovely staff, saw we opened our click and collect package and came up to us and offered to take the box away!
My daughter got her first LP and loved the experience in store.
1 maart 2026
Antwoord van hmv (UK) - Crawley
Hi Ethan,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
It's really good I hope do they did due…
It's really good I hope do they did due date there and they rewards let me know when you have yu gi oh rush duel cards
25 februari 2026
Antwoord van hmv (UK) - Crawley
Hi Leighton,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
Great service. Ordered in store with my grandson who is 12. I wanted him to order his record for his confidence. The staff member was friendly and chatted away with him about the record and was genuinely interested. Much appreciated.
16 februari 2026
Antwoord van hmv (UK) - Crawley
Hi Gill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Crawley
Hello Alistair
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great store with great staff
Great store with great staff. Always happy to help you. Good availability across the board.
19 januari 2026
Antwoord van hmv (UK) - Crawley
Hi Imran
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Staff member helpful and chatty
Staff member helpful and chatty. Wanted to know what I’d bought and about the band.
13 januari 2026
Antwoord van hmv (UK) - Crawley
Hi David,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Crawley
Hi Stephen
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
What made my experience great was the…
What made my experience great was the way I was dealt with when I went in the store in Crawley looking for a specific cd
26 december 2025
Antwoord van hmv (UK) - Crawley
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The guy who helped me in store was…
The guy who helped me in store was great and helped me order what I needed with no fuss and was really knowledgeable about similar items that I may have been interested in.
Delivery was slow but it was free and arrived in plenty of time so can't fault it really.
8 december 2025
Antwoord van hmv (UK) - Crawley
Hi Sam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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