My local HMV has very poor levels of Blu-ray’s and CD’s so by placing an order I could collect the order once it was ready. Well I had to visit twice as the items arrived a day apart which was a littl... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieSU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE Exeter, GB
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Lees wat reviewers zeggen
HMV Online Click & Collect was very efficient. The young woman who helped me collect my CD at HMV Exeter was welcoming & professional, making my whole experience very easy.
Bedrijf heeft geantwoord
click and collect picture, the picture was as described, funny thing about click and collect, which was for free, I noticed that HMV sent the item via parcel post to my HMV store so I guess they could... Toon meer
Bedrijf heeft geantwoord
I went to HMV looking for a specific box set, only to find they were out of stock. I nearly left the store but my partner convinced us to go and ask someone if they had any and they did not, but the l... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Exeter
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
SU 20/21 Princesshay Shopping Centre, 10 & 11 Princesshay, EX1 1GE, Exeter, Verenigd Koninkrijk
4,7
Uitstekend
345 reviews
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Just love HMV everything in home entertainment
Great bargains to be had, and lots of deals too, everything in home entertainment, can't fault the service,
12 januari 2025
Antwoord van hmv (UK) - Exeter
Hi Neil
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick efficient service.
12 januari 2025
Antwoord van hmv (UK) - Exeter
Hi L.
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Fantastic choice of vinyl records in…
Fantastic choice of vinyl records in store and on line, great customer service is store with friendly helpful staff.
However would like to see better organisation of displayed records as found it difficult to find specific record I was looking for.
8 januari 2025
Antwoord van hmv (UK) - Exeter
Thanks for the 5 star review Kay!
Everything went like clockwork
Everything went like clockwork, item was ready for collection with no problems.
5 januari 2025
Antwoord van hmv (UK) - Exeter
Hi Franklyn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
cancelled my order after waiting ages…
cancelled my order after waiting ages was meant to be a christmas present they said it would be there in time it didn’t and then they cancelled my order
31 december 2024
Antwoord van hmv (UK) - Exeter
Hi nic
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. The item allocated to your order was found to be faulty and we have unfortunately been unable to dispatch this to you. As such, we have had to cancel this item from your order and you have been refunded. You should have received a notification of this, we are sorry if you have not received this.
Kind regards
Very Efficient Operation for Order, Delivery, Notification & Collection
Blu-ray disc ordered was quickly delivered to the HMV store selected for collection. The collection went very smoothly.
19 december 2024
Antwoord van hmv (UK) - Exeter
Hi ACH
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Vinyls for my 18 year son for Christmas
On both my occasions on hmv this Christmas time for my 18 year old son I was very happy with how the staff helped me. A lady called ciara helped me buy a oaisis limited edition strawberries and cream on vinyl and sent it to be delivered too , i appreciated that and so happy i was able to buy it too, then there was a man called Simon who helped us in finding and getting us the 3x vinyls for £66 my son wanted too, longpigs, stone roses and Other (never heard of) he got them straight away very efficiently done.
Very happy with my experience
19 december 2024
Antwoord van hmv (UK) - Exeter
Hi Debbie
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Quick and easy ordering
From the time of ordering through to picking up the item the system worked well. Staff at Exeter were very helpful which has always been my experience.
20 december 2024
Antwoord van hmv (UK) - Exeter
Hi V
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The online purchase was excellent
The online purchase was excellent, however previously we had gone into the Exeter store to try and buy in person. We were told that HMV no longer stocked or sold the Muppet Christmas Carol. It was only when I searched online to buy elsewhere that I discovered that HMV did stock it.
21 december 2024
Antwoord van hmv (UK) - Exeter
Hi Alan
Thank you for taking the time to leave us a review. We appreciate receiving feedback from our customers and will do our best to earn those last stars from you next time ;-)
Have a great day!
Ordered online and collected in store
Ordered online and collected in store. All very efficient service
18 december 2024
Antwoord van hmv (UK) - Exeter
Hi Sue
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Exeter
Hello JO
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Order collection worked well…
I placed an order in Exeter and picked it up in Plymouth. Good comms and process worked well.
10 december 2024
Antwoord van hmv (UK) - Exeter
Hello Duncan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Easy to use website
Easy to use website, quick delivery and easy collection. Would certainly use again.
17 december 2024
Antwoord van hmv (UK) - Exeter
Hi Lin
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Exeter
Hello Susan
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
headphones order
i liked that could order and that that got updates. Did not like that the fact after order it was delayed for such a small item headphones to be a fact. Got email saying dispatched but never got a 3rd email to say it had arrived in store. Had to go in and find out myself. Staff did not really want to help much i made them look behind till in order box to see if arrived and it had got no sorry from them for the mis communication over all it arrived but dissapointed in the lack of customer services i got
10 december 2024
Antwoord van hmv (UK) - Exeter
Hello RICHARD
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Antwoord van hmv (UK) - Exeter
Exactly how it should be, so thank you for shopping with us Daniela!
Antwoord van hmv (UK) - Exeter
Hi T.
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good service!
The man behind the till delivered really good service. He was friendly and kind. He was also very fast at finding my parcel. Thank you very much for your hard work.
30 november 2024
Antwoord van hmv (UK) - Exeter
Hi Clarey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
helpful and quick
5 december 2024
Antwoord van hmv (UK) - Exeter
Hi Patricia
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Exeter
Hi,
Thanks so much for leaving us a 5 star review - thank you for shopping with hmv and we hope to see you again soon :-)
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