William and staff member at both stores in Fopp and HMV Oxford Street. Amazing achievement to assist me with the request. Best customer service advisor old school welcome and willing to provide that i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie1 Earlham Street, Covent Garden, WC2H 9LL London, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I can honestly say the whole service could not have been better. Very efficient in putting the order through and making a reservation for it,to be picked up in store just a few days later. Was told by... Toon meer
Bedrijf heeft geantwoord
Everything went well! Online messaging quick and easy, items delivered (click & collect) faster than expected. Excellent service at the collection shop -even the man sweeping the floor as I came in... Toon meer
Bedrijf heeft geantwoord
Delivery was quick, but my order of two items was shipped in two parcels. When I collected it I was given one box that I assumed contained both items, but the second item wasn't there. I was forced to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Fopp Covent Garden
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
1 Earlham Street, Covent Garden, WC2H 9LL, London, Verenigd Koninkrijk
4,7
Uitstekend
182 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Excellent service
The staff were very helpful in helping me to locate the vinyl that I was after. Really nice positive people
26 augustus 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Tina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Last time round at Fopp Covent Garden shop...
Last time round at Covent Garden shop on Shaftbury Avenue was nice; the service was top-class (Mark, you're a legend!); everyone was polite, dedicated, happy!
13 augustus 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Eric
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
More visits to come.
Very effient service from the gentleman at the entrance who directed me downstairs to the guy at the counter that gave me my order. Less than 6 minutes from entering the building to leaving on a busy Saturday. Impressed is an understatement. Thank you.
21 augustus 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Abdul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I got one of the best* live albums of…
I got one of the best* live albums of all time via Fopp mail order, as album had sold out in store and it arrived within a few days
* joni mitchell @ newport 2022
18 augustus 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Richard
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Ailin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Deniz
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Bill
Thanks for getting in touch with such a positive 5-star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service
The assistant (Stuart?) super helpful, found the obscure item I wanted & ordered for me collected following week, thanks
18 juli 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Robin
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Great service from staff at Fopp Covent…
Great service from staff at Fopp Covent Garden & good communication about delivery of my purchase.
21 juli 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Sarah
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Terrible headphones quality
The headphones I purchased were very poor quality. I want a refund
19 juli 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Mohammed
Thank you for taking the time to leave us a review. We are sorry to hear about the issue with your recent order, please contaxt us at store.service@hmv.co.uk so we can assist you further.
Kind regards
staff and ease and availability of…
staff and ease and availability of item, which was sent to home address.
2 juli 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great store location and knowledgeable staff
Impressive selection of music and films in-store and always interesting book titles on offer - impossible to walk out empty-handed
27 juni 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hello Helen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivered immediately.
26 juni 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Harry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I will always buy from HMV to pay…
I will always buy from HMV to pay homage to my late father
27 juni 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Maurice
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Fopp Covent Garden
Hello Michael
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great service and speedy response
13 juni 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Keith
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Keeping you informed of your order
6 juni 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi Elaine
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The record was warped along one edge
The record was warped along one edge, so I had to return it.
29 mei 2023
Antwoord van hmv (UK) - Fopp Covent Garden
Hi HAROLD
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Very good deals
Very good deals. Keep them on.Easy to pickup the order from the shop.
More shops in London.
29 mei 2023
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.