New BD not available in store on release day. Paul took my order and within a few days I was emailed to collect. Excellent service
Bedrijf heeft geantwoord
Locatie
Wijzig locatie11/13 Russel Way, Metrocentre, NE11 9YZ Gateshead, GB
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Lees wat reviewers zeggen
Glad to see the Arrow Blu Ray on the shelf at a reduced price and received prompt and polite sales service.
Bedrijf heeft geantwoord
HMV continue to be one of the last high street retailers for physical media. I regularly go to pick up something every month now because they have what I'm looking for and at a competitive price. The... Toon meer
Bedrijf heeft geantwoord
On-line purchase, click & collect. Easy use of website, store locator. E-mailed when dispatched, e-mailed again once at store. No issues on pick up, polite,friendly staff, e-mailed receipt. Trouble fr... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Gateshead
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
11/13 Russel Way, Metrocentre, NE11 9YZ, Gateshead, Verenigd Koninkrijk
4,8
Uitstekend
280 reviews
Vraagt klanten om een review
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Staff really helpful.
16 juli 2024
Antwoord van hmv (UK) - Gateshead
Hi Gerard
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Gateshead
Hi Eunice
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
I love receiving updates, on new albums,films and tech. Always keep me informed on postage. Packaging is pristine and secure
29 juni 2024
Antwoord van hmv (UK) - Gateshead
Hi Aileen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The delivery was terrible
The delivery was terrible. Was told two days and it didn’t arrive until eight days after purchase. Not sure if it was hmv or the Royal Mail but was very dissatisfied with the lengthy delivery time
23 juni 2024
Antwoord van hmv (UK) - Gateshead
Hello,
Thank you for your feedback.
Your order was dispatched on 16/06/24 and delivered on 22/06/24 as per our standard delivery option which is 2-5 working days.
We do hope you enjoy your purchase.
Friendly assistant at till.
20 juni 2024
Antwoord van hmv (UK) - Gateshead
Hi Linda
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Fantastic staff and great advice
Ease of purchase, great price and fantastic discount. Having exclusive offers that suited my taste.
28 mei 2024
Antwoord van hmv (UK) - Gateshead
Hi Alan
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Gateshead
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I walked into my local HMV just to look…
I walked into my local HMV just to look and what caught my eye were 2 Hank Williams CDs that I did not have saw a member of staff and she looked up the info about a third album that was not in stock and within 3 days a message caame through that it was ready for collection (that was quick)pleased to bits. I have not given them a spin up to nowbut will enjoy them when I get around tho them.
27 mei 2024
Antwoord van hmv (UK) - Gateshead
Hi Mr Poyzer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Perfect.
Everything came perfectly packaged and easily accessible. Delivery was amazing , would recommend to others .
27 mei 2024
Antwoord van hmv (UK) - Gateshead
Hi Taylor
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Click & Collect
I ordered this item (cd wallet) on click and collect but it was not available for collection soon enough - not on the same day or the day after. Therefore no longer needed as it was intended as travel storage for the 16th May. Notification email attached after flight departure.
If not in stock then site should state that.
22 mei 2024
Antwoord van hmv (UK) - Gateshead
Hi Heather
Thank you for taking the time to leave us a review. Please be advised, Click & Collect orders are dispatched from our warehouse and sent to the store, usual delivery time is 2-5 working days. We can see you order was delivered two days after the order was placed. We do have a Ring & Reserve service who can check stock located in stores, they can be reached on 03333 230 667.
Kind regards.
Good service didn't have size in stock…
Good service didn't have size in stock so ordered one online and my purchase arrived quick.
19 mei 2024
Antwoord van hmv (UK) - Gateshead
Hi Alison
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Gateshead
Hi Michelle
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Not happy with customer service
Firstly I would have given 5 stars for the lady who served me when placing my order in store but when I popped into the store to see if my order had arrived the guy wasn't nice at all. I asked him if he could check to see if my order was in and he said abruptly NO, if I hadn't had an email to say it was in store then it wont be, so I asked him if he could just have a look for me he said point blank NO, I was shocked by this attitude as the lady previously was wonderful, so very disappointed and I still have not received my order as yet.
11 mei 2024
Antwoord van hmv (UK) - Gateshead
Hello Sharon
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
I love HMV
I love HMV, what a fantastic service they still provide, being able to have such a huge variety of physical media at your fingertips with reasonable prices in 2024 is astounding.
One of the few high street stores left where you can walk in and get that rare blu-ray/dvd/cd and it’s yours forever.
The staff are very friendly, knowledgeable and the service they provide is excellent.
Thank you so much!
30 april 2024
Antwoord van hmv (UK) - Gateshead
Hi Gav
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Extremely helpful in-store colleague…
Extremely helpful in-store colleague (Ellen?) when items not in stock and ordered them for me. Received within a few days of ordering (home delivery)
3 mei 2024
Antwoord van hmv (UK) - Gateshead
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Choice
Choice, ease of ordering and prompt delivery.
One slight nick would be the lack of interpersonal skills of the assistant in store where I picked up the delivery, he wasn’t offhand but wasn’t overtly friendly either.
2 mei 2024
Antwoord van hmv (UK) - Gateshead
Hi Customer
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to do better next time ;-)
Have a great day!
Very helpful staff at the store in the…
Very helpful staff at the store in the metro centre. Delivered on time on the release date.
25 april 2024
Antwoord van hmv (UK) - Gateshead
Hi Ann
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was kept up to date
I was kept up to date, on my order being despatched, and being ready for collection.
17 april 2024
Antwoord van hmv (UK) - Gateshead
Hi Brian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
DVD pre ordered arrived when stated…pre order for Dave from HMV
DVD pre ordered arrived when stated great service would use hmv pre order option again
16 april 2024
Antwoord van hmv (UK) - Gateshead
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Gateshead
Hi Mr Clark
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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