As of the senior generation and a little out of depth in buying a record for a young relative we found your staff at the Lincoln branch of HMV very helpful and ,polite and we were treated very wel... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 5 & 6 Cornhill Pavements, LN5 7HB Lincoln, GB
•We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
I had no idea I could go into the store and order things to be delivered to my house! The customer service was amazing, the guy on the till was so friendly, I get pretty bad anxiety when talking to pe... Toon meer
Bedrijf heeft geantwoord
Excellent service from the lady in HMV Lincoln, fast post delivery very happy with my showaddywaddy box set will gladly buy again from HMV Lincoln
Bedrijf heeft geantwoord
An item is sought after. It proves to be available. After being ordered the item is delivered quickly to a convenient location where it is possible to browse for further acquisitions at the time of co... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Lincoln
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 5 & 6 Cornhill Pavements, LN5 7HB, Lincoln, Verenigd Koninkrijk
4,8
Uitstekend
199 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Been there a couple of times in the…
Been there a couple of times in the last couple of weeks . The lady behind the counter was lovely and remembered me each time I went in and made conversation.
28 januari 2024
Antwoord van hmv (UK) - Lincoln
Hi julie
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
VERY EFFICIENT
20 januari 2024
Antwoord van hmv (UK) - Lincoln
Hi Trevor
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Lincoln
Hi Ian
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Lincoln
Hi Bea
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service
5 januari 2024
Antwoord van hmv (UK) - Lincoln
Hi there,
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Lincoln
Hello Elizabeth
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Antwoord van hmv (UK) - Lincoln
Hi Yvonne
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
INot great customer service. received an email that my item had…
I received an email that my item had been dispatched, with instructions to wait for a further email confirming it had arrived at my local HMV store ready for collection. Although I patiently waited I received no confirmation email and eventually contacted the store. Initially they denied any knowledge of my order arriving, but it was eventually located and I have now collected . Not great customer service.
28 november 2023
Antwoord van hmv (UK) - Lincoln
Hi Sally
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Satisfaction
Ordering was easy. The staff at the shop let me know when my item was ready to collect and when I went to collect from the Lincoln branch the woman was very friendly and polite, and told me to have a good day.
15 november 2023
Antwoord van hmv (UK) - Lincoln
Hi Mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent
Basically I couldn’t be bothered to go to Town, so I thought I’d order of line.
It was really Quick would definitely order Again
11 november 2023
Antwoord van hmv (UK) - Lincoln
Hi Carolyn
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
ARE HMV REALLY FOR THE FANS?
This is a rewrite of a previous review.
HMV sent me an email which is headed "We're for the Fans". In my own personal experience, that isn't true. True fans tend to pre-order and pre-pay for forthcoming releases. They have a right to be and expect to be at the front of the queue when those items arrive instore, That didn't happen with the Beatles single "Now and Then". Customers such as myself got their order after casual shoppers. When I went to collect my order, I was told it hadn't arrived yet there were plenty of single behind the counter but I wasn't allowed to have those unless I paid again!!! It made me wonder if HMV was run by a fan of Monty Python!
If HMV are going to say things like "We're for the Fans" then they not only have to mean it but they must also deliver on it and they failed badly on this occasion.
5 november 2023
Review zonder uitnodiging
Antwoord van hmv (UK) - Lincoln
Hello,
We appreciate your feedback.
Please be assured that we value all of our customers and work out of fairness. Click & Collect delivery times vary between 2-5 working days and whilst we hope that new release items can arrive in store in time for release we do clarify in our terms of sale that this is not guaranteed. We apologise for any disappointment and hope you can appreciate delays of this nature are not within our direct control.
Click and collect
Used click and collect to get new release. Was at branch on the day of release. Couldn't be better, many thanks.
27 oktober 2023
Antwoord van hmv (UK) - Lincoln
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Lincoln
Hi Sharon.
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The helpful way the assistant Went…
The helpful way the assistant Went about dealing With my request . Dealing with my order . Thank you
13 oktober 2023
Antwoord van hmv (UK) - Lincoln
Hi Robert
Thanks so much for leaving us a 5-star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
From going in to the shop and enquiring…
From going in to the shop and enquiring about a CD, within a few minutes it was ordered and delivered under a week,we were informed when it was dispatched and then delivered to the shop, excellent service and staff., would highly recommend.
17
21 oktober 2023
Antwoord van hmv (UK) - Lincoln
Hi Mr Thompson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Arrived but got no text
Arrived but got no text, staff were excellent though and couldn't be more apologetic. Well the lady who served me was fab anyway.
12 oktober 2023
Antwoord van hmv (UK) - Lincoln
Hi George
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Pre order via store
Fantastic service by Brett at lincoln store highly knowledgeable and helpfulness when pre ordering future release
14 september 2023
Antwoord van hmv (UK) - Lincoln
Hi Jonathan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy online purchase & collection
Easy online purchase and collection from Lincoln store. All staff very friendly and helpful. Would shop this way again. Thank you.
24 september 2023
Antwoord van hmv (UK) - Lincoln
Hi Mr
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
They got me the films that I been…
They got me the films that I been looking for a long time just liked to say thank you
18 september 2023
Antwoord van hmv (UK) - Lincoln
Hi CARL
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
DVD arrived as expected friendly staff…
DVD arrived as expected friendly staff served me a great experience thank you
11 september 2023
Antwoord van hmv (UK) - Lincoln
Hi Claire
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.