I ORDERED 2 FILMS ON BLU RAY JUST OVER A WEEK AGO, IT WOULD TAKE 3 TO 4 WORKING DAYS TO ARRIVE IN STORE. I GOT AN EMAIL NOTIFICATION TO INFORM ME THAT MY ORDER HAD ARRIVED AT THE STORE FOR COLLECTI... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 92, Manchester, Arndale Shopping Centre, M4 2HU Manchester, GB
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Lees wat reviewers zeggen
I was told it was dispatched by HMV and to be sent out by Royal Mail 48h. Then Royal Mail tracking were waiting over 2 days to receive the item, all it said was they were expecting it, so why did the... Toon meer
Bedrijf heeft geantwoord
It is refreshing to go into an HMV these days and actually feel it's a pleasure to shop in. I switched to online mostly a few years back, but even then, I was tempted to buy elsewhere. HMV feels now i... Toon meer
Bedrijf heeft geantwoord
I’ve got loads of records, but I wanted to buy new record player cause I haven’t had one for years looked on the website and some great bargains hundred pounds with speakers. It looks really stylish n... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Manchester Arndale
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 92, Manchester, Arndale Shopping Centre, M4 2HU, Manchester, Verenigd Koninkrijk
4,7
Uitstekend
548 reviews
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Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
My extremely positive experience.
The assistant was extremely helpful and pleasant. He explained the process clearly and also the additional tracks that had been added to the cd.
He also fully explained the returns policy and procedure
17 juli 2025
Antwoord van hmv (UK) - Manchester Arndale
Hello Janet
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Great and very customer friendly…
Great and very customer friendly service. Special thanks to Terry Doyle, your store manager in Manchester Arndale.
11 juli 2025
Antwoord van hmv (UK) - Manchester Arndale
Hi Matthias
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Manchester Arndale
Hi Thomas,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching you; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this slight delay.
Antwoord van hmv (UK) - Manchester Arndale
Hi tracey
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Yesterday
Yesterday, me and my friend (both regular hmv buyers) visited HMV while we were on a day out, taking photos. We took literally 3 photos with the vinyls on a small digital camera (nothing disruptive, we handled them carefully and stayed out of people’s way) when a staff member came over. The WHOLE time he was giving us a dirty look and speaking in a condescending tone.
Instead of politely asking us to stop (even though I don’t see the issue with it anyway as we weren’t doing anything harmful), he starts acting confrontational and passive aggressive towards us — “are you going to buy these?” followed by “so what’s the point?” He also asked us if we asked to take these, which is like… we weren’t doing a whole photoshoot, just 3 pictures holding vinyls..
He carried on until I eventually said that we’ve done this before and there wasn’t an issue, and then he walks away saying ‘put them back when you’ve finished’ (As if we weren’t gonna do that anyway…)
It just felt unnecessarily rude. We were being respectful and literally just enjoying the shop. IF there is a no-photos policy that we somehow didn’t know about, he could’ve communicated that to us respectfully and we left feeling a little uncomfortable by this interaction. Be nice to people and don’t expect them not to give back the same energy that you’re giving to them❤️
4 juli 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Manchester Arndale
Hello Maya,
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Antwoord van hmv (UK) - Manchester Arndale
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff were nice and complimented me…
The staff were nice and complimented me on my music taste
20 juni 2025
Antwoord van hmv (UK) - Manchester Arndale
Hi Bradley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Easy to order good price and fast order…
Easy to order good price and fast order to HMV for collection.
15 juni 2025
Antwoord van hmv (UK) - Manchester Arndale
Hi Adam
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Manchester Arndale
Hi Sarah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Delivered quickly
Delivered quickly
Kept me informed of the order progress
The person called Rich at HMV MANCHESTER ARNDALE was very helpful in processing the order, top marks to Rich
6 juni 2025
Antwoord van hmv (UK) - Manchester Arndale
Hi MR
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent been to lots of hmv live now…
Excellent been to lots of hmv live now .10/ 10 brilliant. Look forward to many more
26 mei 2025
Antwoord van hmv (UK) - Manchester Arndale
Hi Gareth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Manchester Arndale
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Well organised
Excellent deal. The Louise experience was very enjoyable and was very well organised.
23 mei 2025
Antwoord van hmv (UK) - Manchester Arndale
Hi,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Excellent service
Terry was very helpful and knowledgeable when I went to the store, friendly too!
There was a slight issue with the delivery, but he went out of his way to make sure that we received the order and made me feel reassured, that everything would go to plan.
Thanks very much
25 mei 2025
Antwoord van hmv (UK) - Manchester Arndale
Hi
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I found the customer service…
I found the customer service excellent.I found the member of staff to be helpful, knowledgeable about the subject and very professional an he could not help me enough. I have always tried to support my local hmv. And on this experience, I will keep doing so.And will not hesitate to recommend it to friends and family.
23 mei 2025
Antwoord van hmv (UK) - Manchester Arndale
Hi Steve
Thank you for leaving a 5-star review! We pride ourselves on offering our customers the best experience, and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Manchester Arndale
Hi Mrs Anderson
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service very…
Excellent customer service very professional helpful staff thank you hmv Manchester
19 mei 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Manchester Arndale
Hi Joanne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy buying experience
Easy buying experience, ordered online and picked it up at the Arndale store, store employee was very helpful and happy, will be buying from you again
12 mei 2025
Antwoord van hmv (UK) - Manchester Arndale
Hi Thomas
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Manchester Arndale
Hello Alexandra
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Manchester Arndale
Hi Darren
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
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