Went to Merry Hill shopping centre just for a general look around. HMV is one of the favourite shops - music, Funko Pops, band Tee’s. What’s not to like?! Saw that some of the portable record players... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 47, Merry Hill Shopping Centre, DY5 1SY Brierley Hill, GB
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Lees wat reviewers zeggen
The staff on the merryhill store love me know what I like. The staff are just brilliant. Only thing about hmv is I would love by more dvds but rather expensive in my opinion. As it was done through ro... Toon meer
Bedrijf heeft geantwoord
Many thanks, for your quick and efficient service. Delivery of dvds was exactly as ordered.
Bedrijf heeft geantwoord
Hmv has such a vast range of products to choose from. The quality of the clothing I purchased were amazing. I purchased during the sale and got some really good bargains. I also buy lots of CD's, blu... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Merry Hill
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 47, Merry Hill Shopping Centre, DY5 1SY, Brierley Hill, Verenigd Koninkrijk
4,7
Uitstekend
352 reviews
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Really helpful staff at Merry Hill…
Really helpful staff at Merry Hill branch.
I purchased a Ltd edition vinyl album from Birmingham branch only to discover it jumped and it wasn’t Ltd edition as I had paid for.
Staff at Merry Hill were so helpful it so much appreciated- thank you.
23 mei 2025
Antwoord van hmv (UK) - Merry Hill
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
It was a great experience.
15 mei 2025
Antwoord van hmv (UK) - Merry Hill
Hi Andrew
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Merry Hill
Hello Belinda
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
I came into the store to get compact…
I came into the store to get compact disco of Alex Warren. I asked a member of staff if they had it in the store. No, was the answer, but I had to order it. I did ask if the song Ordinary was on it & he said YES, right in front of my sister. That was why I ordered it. Then when I went to collect it, I took it home. Opened the package & to my dispointment, the song was not on the compact disc. I can not return it as I've opened the package. This is the first time I had this done. Normally the service & customer service is top quality.
Regards
Parmajit.
11 mei 2025
Antwoord van hmv (UK) - Merry Hill
Hello Sam
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Very friendly & helpful staff
Very friendly & helpful staff. Looked to see if item in stock and ordered it for me.
19 april 2025
Antwoord van hmv (UK) - Merry Hill
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Cd of music from the war years for v e party
Great customer service arrived on time staff very helpful
19 april 2025
Antwoord van hmv (UK) - Merry Hill
Hi Jackie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The assistant was very polite and…
The assistant was very polite and helpful and promptly found my order
17 april 2025
Antwoord van hmv (UK) - Merry Hill
Hi Mrs Caddick
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Well stocked great reliable service…
Well stocked great reliable service nearly always in stocks.
4 april 2025
Antwoord van hmv (UK) - Merry Hill
Hi Anthony
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Merry Hill
Hi Philip
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Very good service and staff.
18 maart 2025
Antwoord van hmv (UK) - Merry Hill
Hello Philip
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
As a film collector
As a film collector, they don’t always have all the films I’m after, but they stock the majority, or they’re happy to order it for you! Staff are always friendly & happy to help! It’s the only place left to get new films from the high street!
18 maart 2025
Antwoord van hmv (UK) - Merry Hill
Hi
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
You did what you said you would do.
13 maart 2025
Antwoord van hmv (UK) - Merry Hill
Hi Peter
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant customer service
Served by Aurora at the merry hill store today… she was so helpful, looking to see if an album I’d been asked to look for by my son was in stock, it wasn’t in store but she told me she could order it for me which she did quickly and efficiently…the store was busy and there was quite a queue but she was concentrating on me as a customer rather than other shops who rush you through to get the queue down … brilliant service 👏👏
2 maart 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Merry Hill
Hello Mandi
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Merry Hill store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Superb range of products…
Hmv has such a vast range of products to choose from. The quality of the clothing I purchased were amazing. I purchased during the sale and got some really good bargains. I also buy lots of CD's, blu rays and some vinyl from here. Ordering online is easy and the items arrived very quickly. Items are well packaged. Great company and I always find superb customer service especially at Merry hill store.
26 februari 2025
Antwoord van hmv (UK) - Merry Hill
Hi Miss
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Merry Hill store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Antwoord van hmv (UK) - Merry Hill
Hello SMITH
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great to have HMV stores back!
It's great to have HMV back and to be able to browse in store. I also like to pre-order new releases from their website and then collect in store. They have a speedy email notification service and the staff are friendly and knowledgeable when you visit. Keep supporting HMV!
27 januari 2025
Antwoord van hmv (UK) - Merry Hill
Hi Jane
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Delivered on time as stated
Delivered on time and left in porch as requested
Excellent service
22 januari 2025
Antwoord van hmv (UK) - Merry Hill
Hi Irene
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Just want to say a big thank you to…
Just want to say a big thank you to Adam C at the Merry Hill. For being cheery, friendly and helpful. Being tired and sick and having to traipse around Merry Hill at 10am on a Sunday didn’t fill me with joy so it was nice to have some positivity. Thank you Adam.
26 januari 2025
Review zonder uitnodiging
Antwoord van hmv (UK) - Merry Hill
Hello Chloe
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Merry Hill store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Staff are always helpful
Staff are always helpful. They don't always have what I am looking for in stock but are always happy to order in for me.
23 januari 2025
Antwoord van hmv (UK) - Merry Hill
Hi Luke
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Found everything I wanted at a good…
Found everything I wanted at a good price and delivered within a few days in great condition.
22 januari 2025
Antwoord van hmv (UK) - Merry Hill
Hello Craig
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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