Only let down was Post Office unable to deliver Mon came next day Service in shop super young couldn't have been more helpful
Bedrijf heeft geantwoord
Locatie
Wijzig locatie86-88 Midsummer Arcade, MK9 3GB Milton Keynes, GB
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Lees wat reviewers zeggen
I used website, which was easy to navigate, luckily I was able to do click & collect locally with no extra charges. Within a few days, received email notification that my order has been dispatched &... Toon meer
Bedrijf heeft geantwoord
Advance order placed online Great communications and notification when item was at the store Picked up from store same day, iten was in pristine condition Will use again
Bedrijf heeft geantwoord
I was able to get hold of a cd and music from my childhood which I remembered and HMV got it for me when I'm down I try going back to my childhood. to what made me happy. And that cd does it for me e... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Milton Keynes
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
86-88 Midsummer Arcade, MK9 3GB, Milton Keynes, Verenigd Koninkrijk
4,8
Uitstekend
249 reviews
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Antwoord van hmv (UK) - Milton Keynes
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The young lady that helped me was great…
The young lady that helped me was great 🌟🌟🌟🌟🌟
I collected a click and collect Nightmare before Christmas pop ornament.
15 februari 2026
Antwoord van hmv (UK) - Milton Keynes
Hi Sam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Super speedy click and collect experience :-)
Easy to order exactly what I wanted on the HMV website, then super speedy delivery to the HMV store. It was there ready for me at my convenience and, as ever, served by helpful, friendly staff. A great shopping experience!
29 januari 2026
Antwoord van hmv (UK) - Milton Keynes
Hi Nicola,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service instore
Frustrating in that my nearest store is 20 miles away. I ordered some vinyl online and no problems with anything until it arrived. 2 (of 4) of the albums were damaged and unplayable. Unfortunately you are not able to send them back but have to visit a store instead in order to exchange or obtain a refund. The service in store was great and albums were replaced without question.
3 februari 2026
Antwoord van hmv (UK) - Milton Keynes
Hi Gary
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please be advised, you are able to return items bought online to us directly, please contact us at website.service@hmv.co.uk if you need assistance in the future.
Antwoord van hmv (UK) - Milton Keynes
Hi Customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
very happy with the purchase :)
19 januari 2026
Antwoord van hmv (UK) - Milton Keynes
Hi Maria
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
HMV DID NOT HAVE THE CD I WAS LOOKING…
HMV DID NOT HAVE THE CD I WAS LOOKING FOR AND I WAS OFFERED THE CHANCE TO RECEIVE IT IN THE POST WHICH I RECEIVED VERY QUICKLY.
22 januari 2026
Antwoord van hmv (UK) - Milton Keynes
Hi Stephen,
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
pre-ordered enhypen’s album on 22nd…
pre-ordered enhypen’s album on 22nd december,album released 16th january. quality of the album is nice and delicery came at the same day as album released
21 januari 2026
Antwoord van hmv (UK) - Milton Keynes
Hi Stacey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Milton Keynes
Hi Kevin,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Helpful store staff.
20 december 2025
Antwoord van hmv (UK) - Milton Keynes
Hello K
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Antwoord van hmv (UK) - Milton Keynes
Hi customer
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Ordered online using click and collect
Ordered online using click and collect. Easy to order online and was kept informed of my purchase. In store I was dealt with promptly on collecting. Recipient was very pleased with his vinyl gift. Friendly and efficient service in store.
17 december 2025
Antwoord van hmv (UK) - Milton Keynes
Hi Tina
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent from start to finish
Excellent from start to finish, great communication and very helpful team. Well done HMV
1 januari 2026
Antwoord van hmv (UK) - Milton Keynes
Hello D,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Milton Keynes
Hi ItenePicardi
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Milton Keynes store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Very friendly and knowledgable staff
25 december 2025
Antwoord van hmv (UK) - Milton Keynes
Hello Mark
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordered an item 31st Nov in Milton…
Ordered an item 31st Nov in Milton Keynes. Initially told item was out of stock, however it could be ordered for home delivery. We paid £22.99. A week later we had had one email confirming the order, no information about delivery or timeline. A week later we visited our local store Luton, to ask if any more light could be shed on the order. We told the item was out of stock, as in not available. We requested a refund.
Today 23rd December we have received an email stating our money will be refunded within 5 days. The money was taken out of our account within 24 hrs. We requested a refund 6th December, 16 days ago.
Amazing our money can be taken so quickly, but not refunded.
Luton have been helpful in trying to resolve the situation, it seems Milton Keynes are unaware that our money should never have taken for an item that was not only out of stock but unavailable.
19 december 2025
Antwoord van hmv (UK) - Milton Keynes
Hi,
Thank you for taking the time to leave us a review and apologies for any inconvenience that this may have caused you; We can see that the team placed an intercept request on your order on 06/12, however, this process requires that your order is dispatched for us to be able to process the refund via our returns department; please be assured that this was processed at the earliest possible opportunity.
Thank you for taking the time to leave us feedback, if you have any further questions please do get back in touch.
Antwoord van hmv (UK) - Milton Keynes
Hello WENDY
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The team were very responsive in…
The team were very responsive in ordering DVDs and the delivery was quick and efficient. Everyone was friendly and helpful in the shop.
20 december 2025
Antwoord van hmv (UK) - Milton Keynes
Hi Rosalind
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Milton Keynes
Hi Lynda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The young man Charlie from Milton…
The young man Charlie from Milton Keynes shop was extremely helpful
14 december 2025
Antwoord van hmv (UK) - Milton Keynes
Hello DEBORAH
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Milton Keynes store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
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