Staff are always extremely helpful and knowledgeable. Always happy to search for a specific request. Erica found exactly what I was looking for. We found 2 CDs in store for Les Miserables. Howev... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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Lees wat reviewers zeggen
I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... Toon meer
Bedrijf heeft geantwoord
The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... Toon meer
Bedrijf heeft geantwoord
Knowledgeable and efficient staff. Also, vinyl selection is very good and I found exactly what I wanted.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Norwich
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, Verenigd Koninkrijk
4,7
Uitstekend
419 reviews
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Excellent service as always
Excellent service as always, lovely staff really helpful. Would go anywhere else.
26 december 2024
Antwoord van hmv (UK) - Norwich
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Slow click and collect service
Ordered on 19th Dec and dispatched on 21st Dec. Available from 2pm Christmas Eve. Too late for a Christmas present.
I expected this item to be made available from stock within the store instead it was posted individually by Royal Mail to the store?
28 december 2024
Antwoord van hmv (UK) - Norwich
Hello,
We can see this arrived to the store on 24/12/24 as per our terms which outlined arrival before Christmas to the chosen delivery address.
Our click & collect delivery service is a 2-5 working day process usually so this arrived in the correct timeframe.
Antwoord van hmv (UK) - Norwich
Hi Helen
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Incorrect item
I got the completely wrong item in my package and the customer service was basically useless at the shop, they just wandered around aimlessly looking for my item after they saw one was left in store and weren't helpful.
21 december 2024
Antwoord van hmv (UK) - Norwich
Hello Ruby
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Perfectly Packaged Headphones in every way!
The headphones were packaged perfectly, arrived in good condition and were brilliant.
But I wouldn't recommend ordering items a week or so before X-mas, as they did not arrive as quick as was originally stated, due to the X-mas rush.
Which I understand, but HMV should have expected this, they did manage to get it to me before Xmas for which I am very grateful.
25 december 2024
Antwoord van hmv (UK) - Norwich
Hi Chuck
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Excellent staff service,lady went out of her way to help.
Excellent staff service,lady went out of her way to help at the Norwich branch,she was knowledgeable and efficient a credit to your company.Its so hard nowadays to get good service.
19 december 2024
Antwoord van hmv (UK) - Norwich
Hello Annette
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Great way to get music
From the online purchase to collecting the item in store, it’s quick efficient and the staff at HMV were very polite and helpful especially as it was a busy Saturday before Christmas
19 december 2024
Antwoord van hmv (UK) - Norwich
Hi Ms
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Nice, easy and super simple
I recently placed an order online for a pair of headphones and a Nintendo Switch, and the entire experience was seamless from start to finish. The regular status update emails were incredibly helpful, keeping me informed at every stage of the process. The order was delivered within the promised timeframe, and the collection process was smooth and efficient. Despite the store being busy with a large number of customers, the staff remained attentive, friendly, and helpful, ensuring that I received my items without any hassle. Overall, I was thoroughly impressed with the level of service and efficiency, making this a truly positive shopping experience.
18 december 2024
Antwoord van hmv (UK) - Norwich
Hi Sunny
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Norwich
Hi David
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Norwich
Hi jessica
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Easy to order
Easy to order,and delivery was couple of days. No hassle of going to shops.
19 december 2024
Antwoord van hmv (UK) - Norwich
Hello sarah
Thanks for leaving us a great review!
We were so pleased to read your comments and look forward to seeing you again soon.
Product was ready to collect as arranged
18 december 2024
Antwoord van hmv (UK) - Norwich
Hi Henry
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I was looking for a specific vinyl
I was looking for a specific vinyl, had a good dive before asking for help, I asked for help, she found it immediately and I was very impressed to be honest. The person at the til was nice too Robin their name was, they were really friendly asked me how my day was and yeah Robin was very kind 😁
18 december 2024
Antwoord van hmv (UK) - Norwich
Hello Jarrad
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Norwich store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Very helpful young lady young assistant.
The young assistant that helped me find the DVD’s my son had asked me to buy was so helpful and spoke to us 2 golden oldies so nicely, it made our day. I had been trying to buy online but had a problem so decided to visit the shop and we were so pleased we did.
8 december 2024
Antwoord van hmv (UK) - Norwich
Hi Mrs
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The personal service and quick response…
The personal service and quick response for my purchase
11 december 2024
Antwoord van hmv (UK) - Norwich
Hi Tracey
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Norwich
Hi Lynn
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The CD arrived on time and in perfect…
The CD arrived on time and in perfect condition.
12 december 2024
Antwoord van hmv (UK) - Norwich
Hi Mrs Rush
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
One of the vinyls I had purchased is…
One of the vinyls I had purchased is unusable and is completely scratched
10 november 2024
Antwoord van hmv (UK) - Norwich
Hi Daniel
Thank you for taking the time to leave us a review. We are sorry to hear your item was damaged, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Kind regards
Antwoord van hmv (UK) - Norwich
Hi Sonia
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Went into store could not see what I…
Went into store could not see what I wanted asked the assistant and they ordered for me for home delivery. Very quick and very efficient.
7 december 2024
Antwoord van hmv (UK) - Norwich
Hi Ray
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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