I have been shopping at HMV since my teens - intially in Enfield (my home town then) and in Oxford Street. So grateful, when moving to Norwich, to have an AMAZING HMV here! Your staff are always so he... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH Norwich, GB
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Lees wat reviewers zeggen
The easiness of your online ordering, to the effective delivery at my local HMV in Norwich. On arrival I was served by 0831 Chloe who worked efficiently; was friendly and very welcoming . You don’t g... Toon meer
Bedrijf heeft geantwoord
HMV NORWICH held a listening party last 20th of March for the release of BTS’s 5th album, ARIRANG. I was so thrilled and happy that they did! The shop have all the different albums and vinyl versions,... Toon meer
Bedrijf heeft geantwoord
I've shopped at HMV for many many years I find the store extremely pleasant intriguing fashionable.the staff are very amenible attentive and very to help with any query I have well done HMV
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Norwich
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
128-131 Merchants Hall, Lower Ground, Chantry Place, NR2 1SH, Norwich, Verenigd Koninkrijk
4,8
Uitstekend
414 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I suppose it was the people who work in…
I suppose it was the people who work in the Norwich store, all very happy and very knowledgeable.
8 maart 2026
Antwoord van hmv (UK) - Norwich
Hi Mr Earl,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Online order
Although the item I was seeking was not on the shelves, a staff member was able to locate and order a copy for me online immediately.
The item arrived swiftly and in perfect condition.
3 maart 2026
Antwoord van hmv (UK) - Norwich
Hi Mr Howman,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The store staff were friendly and super…
The store staff were friendly and super helpful, they ordered the items for me and the cds arrived really quickly. Great staff and great service.
3 maart 2026
Antwoord van hmv (UK) - Norwich
Hi Debbie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Couldn't ask for more
The product was delivered on time in good condition with good service. Will definitely buy from them again.
26 februari 2026
Antwoord van hmv (UK) - Norwich
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Well packed
Well packed, on time. But Francis Rossi LP, ACCIDENTAL track one,side one bad press , it keeps sticking. The rest of the LP plays Fine.
16 februari 2026
Antwoord van hmv (UK) - Norwich
Hi Simon
Thank you for taking the time to leave us a review. We are sorry to hear your item was faulty, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you with this.
Staff were very friendly and quick to…
Staff were very friendly and quick to find my order.
9 februari 2026
Antwoord van hmv (UK) - Norwich
Hello Dominic
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Norwich
Hello Ian
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Fast arrival of order to store, friendly staff, but daft company policies let the branch down!
Ordered a Vinyl album in store (as you can't use gift vouchers online).
Arrived to the store within a couple of days so I was able to collect a week later when I could get back into the city.
This is the only reason I've put 4 stars, I couldn't order online as paying by voucher, so one trip into store to pay, but you can't have it sent to home, so another trip into the city to collect and when I was handed it on collection, it was in a mailing box and had been posted to the store anyway!
Everything else with HMV is fine, the staff are always friendly in Norwich, great selection of vinyl.
But the company policy of having to order and pay in store for it to be posted to the store and not home is a bit daft.
1 februari 2026
Antwoord van hmv (UK) - Norwich
Hello Rob,
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
The employee was very knowledgeable and…
The employee was very knowledgeable and made my purchase very easy, telling me also I would receive an email when delivered to HMV. Also while there helped me to find the DVD’s I wanted to purchase, got served again by the same gal’ this Saturday when I picked up my purchase. It’s good to know there’s still excellent service you can get at HMV.👍
31 januari 2026
Antwoord van hmv (UK) - Norwich
Hi Paul,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Norwich
Hello Rach,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Helpful,polite kind,nice
29 januari 2026
Antwoord van hmv (UK) - Norwich
Hello Elaine
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
I was shopping in Norwich
I was shopping in Norwich. I went in HMV - Norwich ordered a cd and picked it up from my local HMV in Ipswich a few days later.
18 januari 2026
Antwoord van hmv (UK) - Norwich
Hello Customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
Polite staff and knowing their…
Polite staff and knowing their products, f as st and efficient service.
14 januari 2026
Antwoord van hmv (UK) - Norwich
Hi customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Norwich
Hi Rob
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
My hub ordered call the midwife dvds
My hub ordered call the midwife dvds, 7,8,10, hmv said series 9 was no longer available, which I got on amazon, no probs.
30 december 2025
Antwoord van hmv (UK) - Norwich
Hello Durston
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent Service
Super fast dispatch and my album arrived safely. Will continue to shop this way with HMV. Excellent.
10 januari 2026
Antwoord van hmv (UK) - Norwich
Hi Sean,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Wonderful service….very helpful young…
Wonderful service….very helpful young man in store in Chapelfield Norwich….really knew everything I asked. Great home delivery so close to Christmas too.
19 december 2025
Antwoord van hmv (UK) - Norwich
Hi Paul
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon 🙂
Not expected until after Christmas but…
Not expected until after Christmas but magically appeared before the 25th
Thank you
7 januari 2026
Antwoord van hmv (UK) - Norwich
Hi Jackie,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Staff very helpful
15 december 2025
Antwoord van hmv (UK) - Norwich
Hi Peter,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Well stocked and helpful staff
Well stocked and helpful staff. It was good to see it so busy.
2 januari 2026
Antwoord van hmv (UK) - Norwich
Hello Customer
Thanks for taking the time to leave us a 4 star review!
We hope to earn that last star from you soon ;-)
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