Amazing customer service, was taken around the store trying to find a vinyl but it wasn’t anywhere and so I ordered it in store! Even though my dispatch was delayed they kept me informed and updated w... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 39, Queensgate Shopping Centre, PE1 1NH Peterborough, GB
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Lees wat reviewers zeggen
I ordered and paid for a DVD on line and collected it at my new local HMV shop in Queensgate Peterborough - easy transaction - prompt and polite service from the chap at the counter. Great to have... Toon meer
Bedrijf heeft geantwoord
Want to give a massive shout out to the Peterborough Store, I was served by Adam and purchased 2 items i.e Blu-Rays that were scanning at the wrong price/price hadnt been updated from the websit... Toon meer
Bedrijf heeft geantwoord
The assistants in the shop were really helpful, when I was asking about a certain video, the emails I received and the collection of my purchase. Excellent
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Peterborough
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 39, Queensgate Shopping Centre, PE1 1NH, Peterborough, Verenigd Koninkrijk
4,5
Uitstekend
45 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Went to collect orders for me and my…
Went to collect orders for me and my poorly husband, they wouldn’t give me my husbands because I didn’t have id only the order number on phone, but did give me mine even though I didn’t have id, my husband had to struggle to get into store to collect item. Not happy and last time I order from you
13 augustus 2026
Antwoord van hmv (UK) - Peterborough
Hi Cindy
Thanks for leaving us a review. We're sorry to hear that you were unhappy with your store experience - please be advised that we do require ID verification when picking up collection orders from store for security reasons, but if you require any further assistance, please contact us at support.hmv.com.
Had to walk to shop I am disabled…
Had to walk to shop I am disabled counter assistant didn’t accept my id from my wife
13 augustus 2026
Antwoord van hmv (UK) - Peterborough
Hi Ray,
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Consistently Excellent Service
I visit HMV frequently and I have had a pleasant experience all around tbh. Consistently excellent service.
4 augustus 2026
Antwoord van hmv (UK) - Peterborough
Hello
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Ordeing things from HMV
Ordeing things from HMV, you get friendly staff, and they know what they are doing.
10 juli 2026
Antwoord van hmv (UK) - Peterborough
Hi Kevin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ordered off HMV in store got delivered…
Ordered off HMV in store got delivered something to store would use them again
5 januari 2026
Antwoord van hmv (UK) - Peterborough
Hi
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Peterborough
Hi KN
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Everything looked great and the people…
Everything looked great and the people where amazing. Even when I asked so.many questions they where very cheerful.
9 juni 2026
Antwoord van hmv (UK) - Peterborough
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Peterborough
Hi Diane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The assistants in the shop were really…
The assistants in the shop were really helpful, when I was asking about a certain video, the emails I received and the collection of my purchase. Excellent
3 juni 2026
Antwoord van hmv (UK) - Peterborough
Hi bertie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Website easy to use.
Website easy to use.
Item delivered to shop quickly for collection
Staff in shop friendly and efficient
26 mei 2026
Antwoord van hmv (UK) - Peterborough
Hi Keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quick delivery of the purchase
Quick delivery of the purchase, helpful and friendly staff when collected it, be shopping again!
23 mei 2026
Antwoord van hmv (UK) - Peterborough
Hi Peteris
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Sales man was excellent
20 april 2026
Antwoord van hmv (UK) - Peterborough
Hi Steve
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Peterborough
Hi Susan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Lovely to see HMV back in Peterborough…
Lovely to see HMV back in Peterborough and able to order what I needed - no problems at all
28 februari 2026
Antwoord van hmv (UK) - Peterborough
Hi rosemary
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Peterborough
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great customer service and helpful staff
2 april 2026
Antwoord van hmv (UK) - Peterborough
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Peterborough
Hi Samantha
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Massive Shoutout To The Peterborough Store!!
Want to give a massive shout out to the Peterborough Store, I was served by Adam and purchased 2 items i.e Blu-Rays that were scanning at the wrong price/price hadnt been updated from the website to reflect instore, after some back and forth with the manager (sadly cant make out the managers name written on the card provided with the receipt ) went above and beyond and honored the price for those blu-rays that were showing on the HMV website.
I shop regularly at the Peterborough Store, the Peterborough Store is fantastic addition to Queensgate as it saves me time instead of having to travel to various HMV stores in the UK to purchase physical media.
Due to this experience today 19/03/2026 this will keep me shopping at the Peterborough Store for many years to come.
This is the type of experience i expect after being let down so many times by the online website.
19 maart 2026
Review zonder uitnodiging
Antwoord van hmv (UK) - Peterborough
Hi there,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Kept informed of an order
Kept informed of an order, including the collection date, all in quick time.
8 maart 2026
Antwoord van hmv (UK) - Peterborough
Hello Mr England,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Peterborough
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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