We often have goods delivered to the store for pick up and it’s usually a great service (5 stars). I’ve deducted a star this time around sadly, because despite preordering the item well over a month i... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie32- 34 Cornwall St, PL1 1LP Plymouth, GB
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Lees wat reviewers zeggen
Everyone in Plymouth HMV are so lovely and helpful. They should all be given knighthoods & damehoods immediately, rather than awarding them to old actors, useless politicians and overpaid foot soccer... Toon meer
Bedrijf heeft geantwoord
Easy to use website. Competitive prices. Quick delivery times and orders comes well packaged. Can't think of any time I've ever had any problems with my order. As for in shop experience I can't... Toon meer
Bedrijf heeft geantwoord
Ordered online to collect in store, thought music on the high street was dead, walked in to the Plymouth store and it was so busy, had the best vibe and felt like shopping for music was reborn! Such a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Plymouth
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
32- 34 Cornwall St, PL1 1LP, Plymouth, Verenigd Koninkrijk
4,7
Uitstekend
360 reviews
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Never have what I need or want
They just never have what I need. No imports, national website says everything good is out of stock. They never notify customers when stuff finally IS in stock. It's just a rubbish retailer who are a shadow of their former selves unfortunately. This Plymouth branch is the worst, they have 50 copies of the same albums taking up shelf space. Oh and extremely overpriced too. Full price for DVD titles which are 40 years old? I know they do not set their prices but still.
I used to love that whole physical experience of going to a store, leafing through products to be surprised by an obscure release from my favourite bands. That whole nostalgic experience has gone. They just sell mainstream tripe (which is guaranteed to sell) because of the way the industry has changed and the economic environment. Experts in their field they are not anymore, just a glorified 'Woolworths' and almost as obsolete.
9 september 2026
Review zonder uitnodiging
Antwoord van hmv (UK) - Plymouth
Hello DMJunkers,
Thanks for taking the time to leave a review. Our prices are a reflection of the prices set by our supplier and can vary from time to time depending on the range of promotions available at that time.
We do our best to remain competitive within our market and we're proud to be successful with this in the majority of cases. There will unfortunately be the odd occasion where another retailer pips us to the post though but we're constantly looking for ways to offer our customers the best value for their money and we update and refresh our promotions regularly to make sure these are passed on. We also constantly review and refresh the items we have available so we look forward to offering you even more choices soon.
Bought 12 vinyl records 7 Charged for a bag
Bought 12 vinyl records and had them delivered to store. Assistant was ok, then charged me for a plastic bag. Just felt that this should have been a given considering the amount of money spent. Will start to look for other alternative vendors who would be more welcoming and want retention.
26 september 2026
Antwoord van hmv (UK) - Plymouth
Hi Customer,
We were sorry to hear of your disappointment regarding our carrier bags. You may be aware that we are now required by law to charge for all plastic carrier bags we supply in our stores. This is a government initiative intended to reduce waste and the damage caused to the environment by the bags. All proceeds from the sale of the bags go to our nominated charities Nordoff Robbins and War Child.
www.nordoff-robbins.org.uk/
www.warchild.org.uk/
Customer Service Team
Just ordered another CD for click and…
Just ordered another CD for click and collect, great communication items always in perfect condition and collect at your convenience and happy with price and definitely in supporting a actual shop.
26 september 2026
Antwoord van hmv (UK) - Plymouth
Hi Andrew
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Delivery to store is usually reliable
We often have goods delivered to the store for pick up and it’s usually a great service (5 stars). I’ve deducted a star this time around sadly, because despite preordering the item well over a month in advance we didn’t get it until after the release date (which was disappointing as it was for a present). I received an email to say it had been despatched seemingly in good time, but it then took 5 days to get to the store. I received the email informing available to collect the day after release. What’s the point of a preorder if you have to wait longer than the release date. Surely if you’ve taken the trouble to preorder you should get some kind of priority (?) Online ordering process is simple and efficient and the customer service in store at point of collection was great as usual, just a shame it came after the release date and was late for the recipient of the gift.
26 september 2026
Antwoord van hmv (UK) - Plymouth
Hi C
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
DONT CALL THEM.... NO ANSWER AND STILL CHARGE TO WAIT
After my child was wrongly accused of shop lifting, i was told i was able to contact the store to arrange a time to discuss said aqusation with the manager and clear there name, After being on hold for 14 mins and no answer we had to go into the store in person.
A few week later my phone bill comes back and ive been charged £16 while being on hold.
And HMV have the audacity to accuse people from thieving. Absolute disgrace of a company, you should be ashamed..
28 september 2026
Review zonder uitnodiging
Antwoord van hmv (UK) - Plymouth
Hello Gaz
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Easy and convenient pick up
Easy and convenient pick up, very knowledgeable staff in store.
25 september 2026
Antwoord van hmv (UK) - Plymouth
Hi Dave
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
I am very impressed with hmv 100% they…
I am very impressed with hmv 100% they are the best in the world, I have ordered lots of blu rays to build up my collection at amazing prices and I will continue to pop in to their store in plymouth to purchase my favourite movies, thank you so much hmv.
23 september 2026
Review zonder uitnodiging
Antwoord van hmv (UK) - Plymouth
Hi Kenneth
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Plymouth
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I ordered a dvd online
I ordered a dvd online. It was a good price and I was able to collect from the local store free of charge within a day or so. Marvellous
18 september 2026
Antwoord van hmv (UK) - Plymouth
Hi -TJS
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
The assistant Rob was pleasant very…
The assistant Rob was pleasant very knowledgeable and made sure we got what we came for
17 september 2026
Antwoord van hmv (UK) - Plymouth
Hello Trevor
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our Plymouth store and the colleague you mentioned will be delighted to read this too. We’ll pass this onto the store manager to pass on the good news!
Thanks for shopping with hmv, see you again soon :-)
Great pre order experience
Always have what I want and they have a great experience when it comes to pre order DVDs.
11 september 2026
Antwoord van hmv (UK) - Plymouth
Hi Adam
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Plymouth
Hello Tony,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Plymouth
Hi Owen,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very easy to collect from the store.
6 september 2026
Antwoord van hmv (UK) - Plymouth
Hello Ivor
Thanks for leaving us a great review, we’re delighted to read your comments and can’t wait to see you again soon! :-)
The till receipt is nothing like the…
The till receipt is nothing like the illustration on the hear my voice page and so I am unable to enter the draw.
29 augustus 2026
Antwoord van hmv (UK) - Plymouth
Hi Paul
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Great place to fund a variety of music…
Great place to fund a variety of music and films..staff friendly and will order what is not in store.
22 juni 2026
Antwoord van hmv (UK) - Plymouth
Hi Janine
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
the product was perfect for my needs…
the product was perfect for my needs shame the royal mail were not careful with it but it is all good can live with slight damage on rear panel
22 augustus 2026
Antwoord van hmv (UK) - Plymouth
Hi michel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Happy to recommend HMV
Easy to use website.
Competitive prices.
Quick delivery times and orders comes well packaged.
Can't think of any time I've ever had any problems with my order.
As for in shop experience I can't fault their staff.
17 augustus 2026
Antwoord van hmv (UK) - Plymouth
Hi Jonathan
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Antwoord van hmv (UK) - Plymouth
Hi customer
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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