The young lady, Bobby in HMV in Comercial Rd, Portsmouth was very helpful. I had almost given up being able to find a DVD of Mick Fleetwood and Friends concert for Peter Green when she showed me t... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie244-248 Commercial Road, UNIT 2, PO1 1HH Portsmouth, GB
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Lees wat reviewers zeggen
8Came in to commercial road portsmouth store to browse and look for a specific dvd. Wasn't especially busy but the security guard was actively following me closely around the store within 2 meters a... Toon meer
Bedrijf heeft geantwoord
I visited the shop in Portsmouth. The young man who served me was extremely helpful and after he was not able to locate what I was looking for, ordered it for me. The delivery was quick.
Bedrijf heeft geantwoord
Super easy and super quick online ordering and collection in store. My item arrived really quickly and there was no fee to collect. Very happy. Will remember to use HMV in the future and not just t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Portsmouth
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
244-248 Commercial Road, UNIT 2, PO1 1HH, Portsmouth, Verenigd Koninkrijk
4,6
Uitstekend
286 reviews
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Crap service on premium telephone line.
Delivery of products was fine. But I needed to call the branch to check something, no option but to use your"premium" ie costly number, on hold forever, no-one picked up phone, no facility to leave a message. Suggest you support your premium number with a premium service - or any service frankly.
22 december 2023
Antwoord van hmv (UK) - Portsmouth
Hi Stephen
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will take your suggestion onboard.
The staff very helpful actually know…
The staff very helpful actually know what they are talking about so glad with have our shop back
14 december 2023
Antwoord van hmv (UK) - Portsmouth
Thank you for leaving a 5 star review for hmv Portsmouth!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon and merry christmas :-)
Antwoord van hmv (UK) - Portsmouth
Hi Pauline
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Really nice staff and vinyls
Really nice staff there who are patient, friendly, and talkative. Really nice vinyls too.
9 december 2023
Antwoord van hmv (UK) - Portsmouth
Hi
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great
Easy to order, delivered to nearest store and kept informed about where purchase was
Collected easily from store. All great
8 december 2023
Antwoord van hmv (UK) - Portsmouth
Hi Lindsay,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Portsmouth
Hi George
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly staff
Friendly staff. Had to order one record but it arrived without any problems. Will be returning
30 november 2023
Antwoord van hmv (UK) - Portsmouth
Hi Barry
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Good Communication to say it had arrived
29 november 2023
Antwoord van hmv (UK) - Portsmouth
Hi Robin
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Easy to order and then to collect
Easy to order and then to collect. Friendly helpful staff
25 november 2023
Antwoord van hmv (UK) - Portsmouth
Hi Lorne
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Bleach by mail
Didn't know you could go in store pick something and get it sent free to your address, will do again in future.
28 november 2023
Antwoord van hmv (UK) - Portsmouth
Hi Christopher
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Very good
Very good solid packaging. Delivered in good time. CD boxed set in excellent condition.
23 november 2023
Antwoord van hmv (UK) - Portsmouth
Hello Neil,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon! :)
Antwoord van hmv (UK) - Portsmouth
Hi Red,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
I picked up an item this morning at…
I picked up an item this morning at your Portsmouth branch i had ordered
a recordplayer. I was served by a really lovely and helpful member of your staff. Nothing was too much trouble .
So my experience was great 👍
19 november 2023
Antwoord van hmv (UK) - Portsmouth
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Portsmouth
Hi Karen
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Portsmouth
Hi Judith
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Portsmouth
Hi Marcus
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to order came before due daye
8 november 2023
Antwoord van hmv (UK) - Portsmouth
Hi Mrs Stewart
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Poor customer service
Did not receive an email that the items were at the store to be collected. Telephone number for the store advertised on the website isn't working. I went to the store to see where my order was.
Attitude of the member of staff, Ciaran, was off hand. The items had been in store several weeks. Questioned about notification. I was told it could be in the junk mail! The telephone number had been out of order for a while! Not good customer service.
28 oktober 2023
Antwoord van hmv (UK) - Portsmouth
Hello Customer
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Antwoord van hmv (UK) - Portsmouth
Hi Richard
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Portsmouth
Hello Thomas
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
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