HMV Southend never let me down, quality customer service & nice staff - Keep up the good work !!
Bedrijf heeft geantwoord
Locatie
Wijzig locatie134 - 146 High Street, SS1 1JX Southend-on-Sea, GB
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Lees wat reviewers zeggen
I came into the store to pick up my click and collect boxed set, when I arrived the box already waiting for me, I showed my ID and was promptly given my purchase.
Bedrijf heeft geantwoord
Instore staff refusing to accept Love 2 Shop card, only rectified when I complained to the Customer Care Team. Even upon return the staff were still unsure whether to accept the card or not for the p... Toon meer
Bedrijf heeft geantwoord
I always return to HMV Southend,as the staff are very knowledgeable about their stock,I visited about a week ago, enquiring about a mature “Country and Western” artist for 38years named Alan J... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Southend
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
134 - 146 High Street, SS1 1JX, Southend-on-Sea, Verenigd Koninkrijk
4,7
Uitstekend
233 reviews
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HMV Southend never let me down
HMV Southend never let me down, quality customer service & nice staff - Keep up the good work !!
7 augustus 2026
Antwoord van hmv (UK) - Southend
Hi Tom
Thanks for leaving us a great review, we’re so pleased to hear you’re loving our Southend store!
Our colleagues work hard to offer our customers the best shopping experience in our stores and they’ll be delighted to read your kind comments, so we’ll pass this over to them.
Thanks so much and we hope to see you again soon :-)
Staff are awesome and always willing to…
Staff are awesome and always willing to help.
5 augustus 2026
Antwoord van hmv (UK) - Southend
Hi Gary
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Click and collect
I came into the store to pick up my click and collect boxed set, when I arrived the box already waiting for me, I showed my ID and was promptly given my purchase.
28 juli 2026
Antwoord van hmv (UK) - Southend
Hi Deborah
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hello Mr
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivered on time
3 juli 2026
Antwoord van hmv (UK) - Southend
Hi Sandra
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
I don’t generally buy from HMV but …
I don’t generally buy from HMV but I was given a gift card for my birthday when I finally went in there to buy something two of my favourite bands had released albums so I picked up the Yes album Aurora and went to get the Hawkwind album Psychedelic selection but disaster they didn’t have it in the shop but the lady behind the counter said I could order it which she did two days later I picked it up from the shop
I found the service to be quick and efficient it is definitely worth a trip to see them
13 juni 2026
Antwoord van hmv (UK) - Southend
Hi Simon,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hi Terrence
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Southend
Hi Ross
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The parcel was very quick and wasnt any delays
The parcel was very quick and wasn’t any delays . Was very good at ordering my package can’t wait to order my next dvd . Very good .
29 mei 2026
Antwoord van hmv (UK) - Southend
Hi Charles
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Thumbs up.
Good communication, regular updates, fantastic staff, and a customer service team that actually exists!!
27 mei 2026
Antwoord van hmv (UK) - Southend
Hello Lee
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
It was really nice to know how…
It was really nice to know how knowledgeable they were and helped me order.
18 mei 2026
Antwoord van hmv (UK) - Southend
Hi Andrew,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Ordered item arrived to Southend branch…
Ordered item arrived to Southend branch very quickly & left treating myself with another.
10 mei 2026
Antwoord van hmv (UK) - Southend
Hi Shane
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Friendly professional staff
8 mei 2026
Antwoord van hmv (UK) - Southend
Hi Lee,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Southend
Hi Adam
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Still waiting on my order arriving
Still waiting on my order arriving. Ordered on the 23rd April for instore collection. Dispatched next day (supposedly) . 3rd May still waiting for email saying I can pick it up.
1 mei 2026
Antwoord van hmv (UK) - Southend
Hi Paul
Thank you for taking the time to leave us a review. We are sorry to hear about the delay with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
The albums I ordered weren’t ready to…
The albums I ordered weren’t ready to collect until 4 days after the release day even though they were in stock in store.
1 mei 2026
Antwoord van hmv (UK) - Southend
Hello Bradley
Thanks for your review,
We are sorry to hear that your hmv.com order did not reach our store ready for collection in time for the items' intended release date. Please be advised that although we do dispatch our pre-orders with the aim of a release date delivery, we are regrettably unable to guarantee this. It is, however, unusual that an order is not received by the release date, and for this, we offer our apologies.
Beth was very helpful
Beth was very helpful, friendly and nothing was too much trouble. My item wasn't in and it was for my nephew's birthday and she ensured that this would be delivered before his birthday.
19 april 2026
Antwoord van hmv (UK) - Southend
Hi Caz
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great and easy ordering system
I ordered a blu ray to be delivered to the Southend on sea store.
The girl was very helpful and friendly.
After only 3 days I was notified via email that my order was ready for collection. Very happy, will use again.
6 april 2026
Antwoord van hmv (UK) - Southend
Hi Steve,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hi Vivien
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Southend
Hi ANDREW
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
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