The staff at HMV are always super professional, friendly and helpful Picked up the package no problem. Haven’t opened it yet cos it’s an early Christmas present (I know….but I like to get those s... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatie51 / 53 Merseyway, SK1 1PW Stockport, GB
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Lees wat reviewers zeggen
I pop into the Stockport store regularly and always find great DVDs! I especially love the foreign film section. I ordered a lovely film featuring Terence Stamp’s singing in ‘Song for Marion’ - arriv... Toon meer
Bedrijf heeft geantwoord
From placing the online order to delivery was very efficient. Also, as always with HMV, the prices are affordable and the staff are always polite and professional at all times.
Bedrijf heeft geantwoord
Thoroughly reliable, with great quality, prices and returns policy. And in a world with increasingly terrible customer service, I am delighted to report that doing click and collect is fast and easy,... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Stockport
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
51 / 53 Merseyway, SK1 1PW, Stockport, Verenigd Koninkrijk
4,7
Uitstekend
287 reviews
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rubbish customer service skills
Customer service skills in store shocking
Staff need training in this
27 januari 2024
Antwoord van hmv (UK) - Stockport
Hello John
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
Highly recommended !!
As always excellent customer service!! Helpful,knowledgeable and friendly staff on the Stockport branch. From ordering the item to bring notified I could collect it in store was just 3 days. Many thanks and I would definitely recommend them, many thanks to all x
31 januari 2024
Antwoord van hmv (UK) - Stockport
Hi Sue
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Really cool efficient helpful staff…
Really cool efficient helpful staff very kind friendly and love your products !
28 januari 2024
Antwoord van hmv (UK) - Stockport
Hi Lois
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Great service, although was a little concerned when the majority of the order turned up and the specific dvd I wanted was not with them. It arrived later.
13 januari 2024
Antwoord van hmv (UK) - Stockport
Hi Tracy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
The item wasn't in store but the…
The item wasn't in store but the assistant was very helpful and ordered it for me
15 januari 2024
Antwoord van hmv (UK) - Stockport
Hi Colette
Thank you for taking the time to leave us a review. We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Extremely helpful service.
Extremely helpful service.
Martin sourced the CD I was looking for and within 4 days it had arrived in store and was ready for collection.
4 januari 2024
Antwoord van hmv (UK) - Stockport
Hi paula
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great click/collect, inaccurate item description
Ordererd new Rolling Stones vinyl online. It was very efficient via click & collect. Reason for only giving 4 * was due to vinyl being wrongly advertised as PURPLE vinyl, causing a lot of confusion. They were selling it on Fuscia vinyl. When I arrived at the shop to collect, I queried the colour discrepancy and was told that fuscia and purple were the same colour anyway!!! Really HMV?? Anyway, my partner didn't care and was happy.
23 december 2023
Antwoord van hmv (UK) - Stockport
Hi Christine
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. Please contact us at website.service@hmv.co.uk so we can assist you further.
My CD was ready for a quick collection
My CD was ready for a quick collection. It took a few weeks to become available, but HMV managed to get a rarity for me at a good price.
23 december 2023
Antwoord van hmv (UK) - Stockport
Hi Brian
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
From online ordering to store pickup…
From online ordering to store pickup was very smooth
23 december 2023
Antwoord van hmv (UK) - Stockport
Hi Susan
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Stockport
Hi Troy
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Great service
Great service, love having a High Street store where you can stillbuy vinyl LPs
23 december 2023
Antwoord van hmv (UK) - Stockport
Hi Rachel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Quick and helpful
22 december 2023
Antwoord van hmv (UK) - Stockport
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Everything I wanted was available
23 december 2023
Antwoord van hmv (UK) - Stockport
Hi Jill
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
20/12/2023
The staff were really helpful, I could have spent all day looking for the item I wanted but the person who helped me knew exactly where to look and found the item in 2 minutes it was really nice .
22 december 2023
Antwoord van hmv (UK) - Stockport
Hi Diane
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Helpful staff
My query re buying a CD in store, to replace one that hadn't arrived through click and collect, was handled positively and all communication with HMV was prompt and very helpful. Thank you
20 december 2023
Antwoord van hmv (UK) - Stockport
Hi Sheila
Thank you for taking the time to leave us a review.
We love receiving feedback from our customers and will do our best to earn that last star from you next time ;-)
Have a great day!
Antwoord van hmv (UK) - Stockport
And that's what makes hmv top dog, so thank you for the 5 stars!
HMV What a Store, Amazing
Bought CD for mum. Amazon failed to deliver so went to HMV in Stockport instead. Didn’t realise HMV were still in Stockport. What a store, it is packed full of cd’s, vinyl, books, games, t-shirts. Will definitely use them again.
19 december 2023
Antwoord van hmv (UK) - Stockport
Hi Morris
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and look forward to seeing you again at hmv Stockport in the near future.
Cheers!
Pleasant and Helpful Staff .Shop with…
Pleasant and Helpful Staff .Shop with lots of items And HMV also take love to shop vouchers -very happy about that as I pay all year round for them -Thank You ! HMV.Happy Christmas .
16 december 2023
Antwoord van hmv (UK) - Stockport
Hi Margaret
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Stockport
Hi keith
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy ordering process…
Streamline process from online selection and ordering to collection. Regular updates provided and friendly shop assistant.
16 december 2023
Antwoord van hmv (UK) - Stockport
Hi Brenda
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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