Smashing helpful friendly staff in shop ..ordered dvd online for me ..quick delivery with updates ..same smashing staff on pickup and very reasonable prices
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 43/44, The Bridges Shopping Centre, SR1 3LE Sunderland, GB
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Lees wat reviewers zeggen
Order arrived at local store promptly- and staff helpful & friendly- would certainly use again .
Bedrijf heeft geantwoord
Went into the store to collect my order & the lady behind the counter gave me someone else's order despite me giving them MY order number. She clearly didnt read the name that was written on the box.... Toon meer
Bedrijf heeft geantwoord
The staff are lovely and helpful. The shop is well presented it has a huge selection of music I love. I feel comfortable here and I would certainly be lost without my music from here. My 5 stars are w... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Sunderland
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 43/44, The Bridges Shopping Centre, SR1 3LE, Sunderland, Verenigd Koninkrijk
4,7
Uitstekend
241 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
It is amazing, from start to finish.
It could be a helpful, it is amazing.
It started when I’ll looked helpless lost in the vinyl section, when staff came and help me.
Really helpful, got what I needed.
Thank you 🙏
13 februari 2025
Antwoord van hmv (UK) - Sunderland
Hi Kirsty
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Sunderland
Hi Lee
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Sunderland
Hi Sonya
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Sunderland
Hi Tony
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
First time ordering online for home…
First time ordering online for home delivery, great service. Will be ordering again. Fast delivery, appreciated the updates via email.
22 januari 2025
Antwoord van hmv (UK) - Sunderland
Hi Leona
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Excellent customer service quick…
Excellent customer service quick delivery well packaged
4 januari 2025
Antwoord van hmv (UK) - Sunderland
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Sunderland
Hello,
We can see this was placed on the 19/12 December and dispatched on 21/12 at the first opportunity.
We aim for click & collect orders to arrive within 2-5 working days of dispatch and we are pleased to see this arrived before Christmas.
Great service
24 december 2024
Antwoord van hmv (UK) - Sunderland
Hi Carol
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy ordering and collection.
Easy ordering and collection. HMV store staff very helpful. Thankyou.
21 december 2024
Antwoord van hmv (UK) - Sunderland
Hi Alex
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
When I went into the shop the lady that…
When I went into the shop the lady that help me was very patient and I had never had anything delivered from your store but it was quick and easy and was kept in touch about my delivery
22 december 2024
Antwoord van hmv (UK) - Sunderland
Hello Eileen
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Staff were very rude in the Sunderland…
Staff were very rude in the Sunderland shop.Unable to
Locate my purchase and when I wrongly ordered the wrong product stated I had to have a gift voucher not a refund so I asked for the voucher to be used against another purchase then told different excuses and told to re gift it which I refused until I insisted it be used against the purchase I was buying also when I asked a member of staff where could I locate Motown albums in the store she told me she did not know what I was on about ,surely your staff are advised what music your store has in stock ??
20 december 2024
Antwoord van hmv (UK) - Sunderland
Hi
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
First time ordering online
First time ordering online, really easy and straight forward, kept me informed throughout about delivery, and actually arrived a day early
19 december 2024
Antwoord van hmv (UK) - Sunderland
Hello Teresa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
CD available for collection in store…
CD available for collection in store within a couple of days of ordering. Very helpfull in the store.
12 december 2024
Antwoord van hmv (UK) - Sunderland
Hi Stephen
Thank you for leaving a 5 star review for your visit to hmv Sunderland!
We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Wonderful service and great stock.
14 december 2024
Antwoord van hmv (UK) - Sunderland
Hello ANTHONY
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The cd I pre ordered was realised on…
The cd I pre ordered was realised on the Friday . I did not get it until the following Wednesday . Click and collect won’t be using again .
Staff in store were friendly and polite .
13 december 2024
Antwoord van hmv (UK) - Sunderland
Hi Denise,
Thanks for getting in touch.
We're sorry to hear of the delay with your order reaching the store; our warehouse team along with Royal Mail are working around the clock to keep up with the volume of orders that we are currently receiving at this busy time.
We can see that your delivery of your order was completed recently, apologies for any disappointment that may have been caused as a result of this delay.
Antwoord van hmv (UK) - Sunderland
Hi Barry
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly staff
Friendly staff, record at store well in the predicted time. Great to go to store and collect, no substitute for browsing around a shop with help and suggestions from enthusiastic staff.
2 november 2024
Antwoord van hmv (UK) - Sunderland
Hi Keith
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Excellent service friendly staff
17 oktober 2024
Antwoord van hmv (UK) - Sunderland
Hello Tracy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
The member of staff was very helpful
The member of staff was very helpful. I returned a t-shirt as it was too small and they didn't have the next size up. The staff member then offered to order it for me to be delivered free to my home. Very good service and I have the t shirt I wanted.
8 oktober 2024
Antwoord van hmv (UK) - Sunderland
Hello Kerry,
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Delivery perfect and on time
2 oktober 2024
Antwoord van hmv (UK) - Sunderland
Hi Alfred
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
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