I've been a customer for many years and the service has been fantastic. Depending who is serving me some take an interest in a purchase I'd be making and talk about the band/film. If a product I'm loo... Toon meer
Bedrijf heeft geantwoord
Locatie
Wijzig locatieUnit 1, 18 - 20 St Mary's Square, SA1 5HR Swansea, GB
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Lees wat reviewers zeggen
Ordered online to be collected in store. Although the order was ready to be collected within a few days, the pickup took longef than expected. I waited approximately 15 minutes to be served as there... Toon meer
Bedrijf heeft geantwoord
It is always a pleasure to shop in store or on-line, but do prefer in store as the help and information is there always and easy to get. I always get good customer care, thanks to everyone who works... Toon meer
Bedrijf heeft geantwoord
Ewan sales advisor at HMV Swansea today was amazing, he made our shopping experience brilliant. Nothing was too much trouble, he was so welcoming and polite. Ewan has brilliant customer services s... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over hmv (UK) - Swansea
Geschreven door het bedrijf
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Geschreven door het bedrijf
- home of entertainment since 1921
Contactgegevens
Unit 1, 18 - 20 St Mary's Square, SA1 5HR, Swansea, Verenigd Koninkrijk
4,8
Uitstekend
296 reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Been looking for a while to get…
Been looking for a while to get speakers that fit our 40 year old hi-fi system and these are perfect
28 januari 2025
Antwoord van hmv (UK) - Swansea
Hi Gillian
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Antwoord van hmv (UK) - Swansea
Hi MR
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Swansea
Hi Customer
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
amazing team
4 januari 2025
Antwoord van hmv (UK) - Swansea
Hi Karina,
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Swansea
Hi Daniel,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
speedy service/ Good value.
When I asked if the store had anything by Cozy Powell I didn't expect the service I got. It was excellent. The assistant was helpful and cheerful the who;e time. He told me that the website might have what I was looking for. I am satisfied with my purchase and the speed at which it arrived.
1 januari 2025
Antwoord van hmv (UK) - Swansea
Hi Kathy
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great communication and easy in store…
Great communication and easy in store experience.
28 december 2024
Antwoord van hmv (UK) - Swansea
Hi Rebecca
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Good Online purchase with pick up at store
Ordered 3 CD's online and collected at my local HMV store. Saved me searching inshore as 2 of the CD's would have taken some time to find inshore.
28 december 2024
Antwoord van hmv (UK) - Swansea
Hi Paul
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Ease of ordering
Ease of ordering, plenty communication about purchases and delivered before christmas
29 december 2024
Antwoord van hmv (UK) - Swansea
Hi Deb
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
We had a 20% off voucher and the 0 was…
We had a 20% off voucher and the 0 was a o so it didn't work but the 0 looked like a o so ...we got played by hmv not impressed at all
27 december 2024
Antwoord van hmv (UK) - Swansea
Hi Amanda
Thanks for leaving us a review. So that we can look into this fully and get you the best answer, Please contact us at support.hmv.com and provide us with as much info about your experience as possible.
We’ll then take a look and get back to you as soon as possible.
Antwoord van hmv (UK) - Swansea
Hello Kelley
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Had what I wanted and more staff member…
Had what I wanted and more staff member happy helpful friendly
20 december 2024
Antwoord van hmv (UK) - Swansea
Hello tabitha
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Antwoord van hmv (UK) - Swansea
Hi Jackie
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Do not use click and collect.
Ordered online for click and collect, stock was available and I had to wait 5 days before I could collect it. I am disabled and asked my son to collect it as it stated it was in stock. My son saw over 20 copies of my order available but he could not collect it as it was not the one I ordered online. Identical item identical price but not available.
20 december 2024
Antwoord van hmv (UK) - Swansea
Hi Chris,
Unfortunately it appears there may have been some confusion with the service we offer.
Click & Collect is a delivery service to the store and online orders cannot be fulfilled by in store stock. Your order will have been dispatched for arrival in store within 5 working days.
We do hope this helps to clarify this.
Every time I come into the store the…
Every time I come into the store the staff are positive, helpful, respectful & quite honestly the happiest bunch in any store I know!
10 december 2024
Antwoord van hmv (UK) - Swansea
Hi mark
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Antwoord van hmv (UK) - Swansea
Hi DENVER
Thanks for your review, we love seeing 5 stars and happy customers!
Hope you choose to shop with us again soon,
Thanks.
Antwoord van hmv (UK) - Swansea
Hi Angela
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff member in store was extremely…excellent service
The staff member in store was extremely helpful and very efficient, the delivery was quicker than I thought it would be
29 november 2024
Antwoord van hmv (UK) - Swansea
Hi Shirley
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Brilliant service
Brilliant service. The film i wanted wasn't in store. Sales assistant was fab, looked up online for me, ordered it to store. I was kept updated by email, and was in store for me to pick up 2 days later! Fab!
8 november 2024
Antwoord van hmv (UK) - Swansea
Hi Natalie
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Worry and stress..
26 oktober 2024
Antwoord van hmv (UK) - Swansea
Hi Dean
Thank you for taking the time to leave us a review. We are sorry to hear about the issues with your recent order, apologies for any disappointment caused. We can see you have been in touch and we have been assisting you with the order.
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